WHO WE ARE 

Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Basis Technologies is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM

Application Support is comprised of Basis Platform and Basis DSP experts focused on providing Raving Fan service to a diverse group of internal teams. We work closely with customer-facing teams to identify and resolve the complex technical challenges experienced by our users. In collaboration with Product and Engineering teams, we ensure the right solution is provided in the timely, efficient manner our customers expect. Our environment is fast-paced and continually evolving to meet business needs and demands. Application Support is the ideal place for motivated individuals seeking to support web-based, enterprise SaaS applications, who enjoy solving complex technical issues, and are dedicated to driving customer satisfaction.

WAYS YOU’LL CONTRIBUTE

Application Support Analysts support the operations and development of Basis Technologies’ end-to-end digital advertising platforms. As an individual contributor, you will be the first point of escalation for our customer-facing teams. Using your experience in advanced technical support, you will troubleshoot and solve complex technical issues and questions as well as provide feedback to various internal stakeholders. You will liaison with internal and external development teams to ensure customer expectations are met by prioritizing and resolving issues in a timely, efficient manner. You will contribute by:

• Assisting internal teams with campaign troubleshooting and other matters impacting the ad buying process
• Providing technical support to our customer-facing teams
• Producing comprehensive, prioritized issue reports to Engineering
• Liaising with Customer Success, Engineering, and Product teams on open technical issues
• Working with colleagues in Platform Operations to report integration issues with partners
• Identifying the root cause of problems and propose solutions to prevent recurrence
• Retrieving and analyzing platform data from databases and our partners
• Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others

WHAT YOU BRING TO THE TABLE

• 2+ years’ experience working in an online-centric business
• Proficiency in SQL or related database query languages
• HTML, HTTP, and scripting knowledge (e.g., JavaScript, Python, etc.)
• Proven ability to independently develop holistic understanding of complex systems
• Ability to clearly explain complex technical subjects
• Excellent verbal and written English

BONUS POINTS

• Engineering or Computer Science degree preferred
• Advertising technology experience preferred, but not required
• Programming ability preferred

OUR TECH TOOLS

• Datadog, Airbrake, Sidekiq, Metabase, Pendo
• Atlassian Suite (Jira, Confluence, Bitbucket)
• Salesforce Service Cloud
• PostgreSQL, NoSQL, MySQL, MongoDB, Hadoop
• AWS, s3

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.

LIFE WITH BASIS TECHNOLOGIES

We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment.