Associate Product Manager

| Chicago | Remote
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Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Startups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

As an Associate Product Manager with FourKites, you will drive existing product areas and help develop new ones based on the big-picture vision. Proactively support international expansion by digging deep on customer needs from varying geographies. This role will work with a small team charged with growing parts of our core product portfolio or new adjacent ideas using experimentation, product sense and top-notch cross-functional stakeholder management. You will also help us in growing the uptake of our products and services organically through experimentation best practices.

This is the perfect role for someone who is passionate about customer-focused experiences, has a strong product sense, and driven by business outcomes. 

  • Develop a deep understanding of our customer segments and advocate relentlessly for the best product user experience on their behalf through market research, experimentation, user testing, and data analysis
  • Define and evangelize your vision for in-product engagement growth across the organization
  • Build the engagement growth roadmap that drives customer success and work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively
  • Identify key drivers of engagement growth to increase activation, expansion, and retention and drive execution through iterative testing and learning
  • Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories, and guiding them in the estimation
  • Clearly present your findings and recommendations from experiments to executives and key stakeholders

Qualifications:  

  • 3+ years of experience in product management within a high-paced, agile SaaS environment
  • 3+ years of experience working in/with the maritime shipping industry
  • Solid understanding of customer lifecycle and ability to build creative user experience
  • You have strong analytical skills. You understand cohort analysis, segmentation and know how to derive insights from large amounts of data
  • Willingness to present and defend your ideas to executives and key stakeholders

About the team: 

Our Global Product team is passionate, innovative and collaborative. We work across geographically distributed cities on multiple continents to collaboratively deliver industry disrupting solutions, offering Fortune 1000 customers real-time visibility, predictive intelligence, advanced analytics, and many more exciting products to power their transportation world.

About you:

  • You enjoy discovering and validating market problems by interacting closely with customers, prospects, sales and other internal stakeholders
  • You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure and have experience bringing new structure to the chaos
  • You are entrepreneurial - you make things happen and proactively step up when you recognize an opportunity
  • You enjoy executing on both a strategic and tactical level, with the ability to develop well-defined business and operational plans to achieve desired objectives
  • You are an innovator at heart and will thrive in pushing the boundaries for how FourKites can leverage data insights for our product
  • You collaborate continually with engineering, sales, operations, PMO, and UX leads to set up your teams for success in executing

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Modern office space with panoramic views of downtown Chicago. Located next to Union Station, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our career pathing has flexibility which allows me to leverage my strengths and career goals. This combined with a culture of open, honest communication has driven me to explore new leadership opportunities and collaborate with teams across the globe! Knowing that I have support from my teammates keeps me motivated, intrigued and excited.

Lauren

Talent & Development Manager, People Operations

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Senior Talent & Development Manager

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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