About Us

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

What will I be doing?

• Work with product leadership to understand the product vision and strategy to help identify feature and experience recommendations to improve the product in a way that helps realize that vision
• Actively participate in the product discovery process to define and prioritize the product backlog through customer and data-informed decision making
• Work directly with internal and external customers to cultivate a deep understanding of their needs and paint points in order to advocate for solutions that solve problems and delight those customers
• Partner with product leadership to develop a strong backlog of products/features that will both delight the customer and provide strong business value
• Work with cross functional stakeholders and disciplines to understand the business landscape in order to identify and interpret problems and opportunities to solve to improve the customer experience and drive business performance 
• Build strong opportunity assessments to assist with prioritization and ensure the most valuable and usable products/features are built. Apply and conduct user testing techniques to determine customer value and impact
• Demonstrate a keen awareness of the competitive landscape and have a deep understanding of top competitors’ strengths and opportunities
• Conduct analysis using available onsite tools and resources to evaluate product alternatives and make compelling recommendations and prioritization trade-off decisions, while also reporting on performance of product/feature launches. 
• Understand and communicate the product’s objectives and key results (OKRs), and help maintain a product scorecard showing progress to those results.
• Understand all aspects of the product development lifecycle (from discovery to delivery) and work with a cross-functional team through the lifecycle to ensure that quality products and features are delivered to market as quickly as possible. 
• Assist product leadership in helping to drive and execute larger strategic initiatives and products through the product development lifecycle and/or lead feature advancement for established and mature products. 
• Work directly with cross functional teams of business, engineering, product design, and data science in order to deliver on identified opportunities and help drive the product/feature through the PDLC from inception to discovery to delivery
• Write and define business requirements and user stories to ensure a valuable and usable product is built. Partner with Product Design and Engineering to ensure the solution meets the product requirements and delivers against the product objectives
• Participate and sometimes lead teams through sprint delivery process and all aspects of the Agile Scrum methodology

What skills & experience do I need?

• Excellent collaboration skills in order to effectively work with engineers and designers to create great product experiences for both customers and employees
• Strong analytical skills that can be used to effectively measure the health of a product, conduct opportunity assessments to help prioritization, and measure the success of product/feature launches. Familiarity with tools such as Tableau, SQL, Excel, and Google Analytics
• Ability to interact directly with customers to support conducting customer interviews and research in order to understand their needs and identify opportunities to improve the product offering
• Strong communication skills in order to help effectively convey the product vision and the value/objectives of all features being worked on, while also sharing the story of your team’s plans, work-in-progress, and results with other product teams and stakeholders. Communication formats may include emails, presentation decks, face-to-face meetings, and dashboards.
• Effective trouble-shooting and problem-solving skills, along with the ability to work within a rapidly evolving solutions-oriented environment
• Proven ability to participate in and/or lead projects through the entire development lifecycle from conception through launch
• Success in working on and balancing multiple, concurrent projects in a fast-paced environment quickly adapting to changing customer and business needs
• Experience working within Agile Scrum methodology participating in agile rituals such as daily standups, grooming, planning and retrospectives
• An understanding of how products are designed and launched across web and native platforms, as well as a basic understanding of the technical architecture that supports them.

Qualifications

• Bachelor’s degree or equivalent Product Management certification, or equivalent experience
• 1-2 years of related experiences that meet the required skillset and defined job activities defined
• 3+ years experience working with a consumer-facing online commerce experience

How we work

• With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
• With others. Work closely with our customers, sales team and cross-functional teams at Trunk Club.
• With transparency. We have an open team room. No cubicles, no private offices.
• With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

• Lunch and learns
• Annual stipend for continuous education
• Tech all-hands lunches every other Friday
• Hack days
• Team outings
• Nordstrom & TC discount
• Flexible work environment