Client Services Executive at ThinkMarkets

| Chicago
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ThinkMarkets is a global online brokerage firm, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we allow our clients to trade the world 24-hours a day. Our mission is to disrupt the brokerage industry by allowing access to global markets and thousands of products to allow our clients to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms. Our Chicago office is in the heart of the financial district in the Loop, and is made up by our Leadership, IT, Analytics, and R&D teams. 

We are seeking a Client Services Executive to join our rapidly growing global workforce in Chicago. This position will be the first point of contact supporting our potential and existing clients in their day-to-day trading activities. This position will become familiar with and thoroughly understand our company’s processes, products, and sales techniques per region. The main objective of the Client Services Executive will be to maintain ThinkMarkets' service quality standards and ensure clients’ needs and queries are resolved as quickly and as efficiently as possible. This is an integral position that will play a key role in the company’s client acquisition and retention strategy and your demeanor will strongly reflect our core values.

Responsibilities:

  • Answer incoming client enquiries via several channels including live chat, email, and phone
  • Process clients’ trade orders over the phone and internet
  • Show solid understanding of our products, offerings, and processes to resolve client enquiries and progress the client though the account opening, funding, or trading process
  • Directly contribute to an improved client experience by showing your passion for financial markets and trading, while adding value to every client interaction
  • Be a dedicated team player and collaborate with your colleagues and other stakeholders to meet and exceed your personal, departmental, and group KPIs
  • Spot and utilize cross-sell and up-sell opportunities during client interactions by utilizing sound business awareness
  • Regularly liaise with other departments to stay up to date on regulatory requirements, offers, and internal processes
  • Keep accurate records of client communications and regularly update CRM entries and record all your activities

Requirements:

  • Bachelor’s degree, preferably in Business, Economics, or Finance
  • Minimum 2 years of client service or telesales experience, preferably within a regulated industry
  • Must have or be actively working towards obtaining Series 7 License
  • Experience of working in a fast-paced environment; experience within the FX and CFD sector would be highly advantageous
  • Skilled negotiator with strong influencing skills
  • Genuine passion for the financial markets
  • Inquisitive and able to propose logical solutions to identified problems
  • Resilient and able to adapt quickly to a fast-paced environment
  • Organized and able to prioritize well with colleagues across the globe

Our Benefit Offerings:

  • Medical, Dental, and Vision coverage available
  • Employer-Paid Short-Term Disability and Life Insurance
  • Pre-Tax Transit deduction options
  • Global Employee Assistance Program
  • 401k and Roth 401k (retirement planning) options available and competitive company match
  • Generous Paid Holidays
  • Monthly gym reimbursement
  • Fresh beverages and snacks in office
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective CLanguages
    • SwiftLanguages
    • Cocoa TouchLanguages
    • HTMLLanguages
    • CSSLanguages
    • SolidityLanguages
    • EtherumLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS
    • KenticoCMS

Location

We are in the financial district of the city, located in the UBS Tower. We welcome others who would like to master the latest in tech with us.

An Insider's view of ThinkMarkets

What’s the vibe like in the office?

We're definitely a hardworking bunch, and we're very passionate about what we do. The culture is dynamic and collaborative, and there's always something to work on which helps the day fly by!

Ashley

Executive Assistant to the CEO

What does your typical day look like?

We start the day with a web call summarizing portfolio risks, exposures & order flow with our teams in Dubai & London. We track, measure, & report any trade issues with our clients; we’re always aware of changes in the risk profile of the firm portfolio. We're constantly checking on pricing, liquidity & execution across all our product offerings.

Pat

Head of Options

What makes someone successful on your team?

Above all, having passion for what you do will make an individual successful in any position! Specifically here at ThinkMarkets, we value a collaborative and innovative mindset to make our team run the most efficiently.

Theresa

Human Resources Associate

How do your team's ideas influence the company's direction?

At ThinkMarkets, ideation that challenges the norm and status quo is embraced! We prioritize growth and innovation to drive the business forward. As a Marketing Team, our mission is to bring the brand personality to life across the globe with a lean methodology that enables ThinkMarkets to proactively and constantly drive progress and efficiency.

Rich

Head of Performance Marketing

What are ThinkMarkets Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
ThinkMarkets covers up to 85% of transit costs and the remaining balance can be deducted from paychecks pre-tax.
Stocked Kitchen
We have an espresso and coffee machine, tea, and snacks stocked in our kitchen!
Some Meals Provided
Free lunch catered in on Fridays!
Fitness Subsidies
ThinkMarkets provides $65 a month to each employee to use towards gym memberships or classes (yoga, barre, kick-boxing, etc.) to promote a healthy lifestyle!
Professional Development Benefits
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