SMS Assist
Chicago, IL

Communications Senior Product Manager II

| Chicago
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Job Summary of the Communications Senior Product Manager
The Communications Senior Product Manager is responsible for leading the business strategy and delivery of a software-based communications platform capabilities including text, IVR, chat and email to increase the speed of development for communication experiences in the SMS Assist One platform. They will collaborate with a team of developers, designers, and business stakeholders to prioritize feature products. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals. The Communications Senior Product Manager will also drive cross-functional collaboration including business leadership to ensure our SMS Assist One product continuously innovates to meets all current and future needs in alignment with the corporate and product vision.
Responsibilities of the Communications Senior Product Manager
  • Define and manage the prioritized backlog of operational efficiency capabilities and features that meet both internal and external customer needs
  • Collaborate with key business partners and stakeholders to discover and articulate requirements and user stories, manage and communicate the product roadmap, and deliver per customer contracts and/or requests with high quality and predictability
  • Work with designers, software engineering, operations personnel and other product managers to ensure on-time delivery of product software features that focus on creating an intelligent communications platform experience improving operational and development efficiencies
  • Define and analyze KPIs and metrics that inform the feature/product's success and tie to corporate intiatives
  • Evolve product strategy based on market and competitive research, internal operations data analysis, and industry trends.
  • Drive improvements to our existing products and identify opportunities for new product ideas

Role Specific Skills of the Communications Senior Product Manager
  • Proven ability to lead cross-functional teams in iterative and incremental discovery of end user communication requirements
  • Demonstrated experience in applying scrum methodologies and product management frameworks to create and deliver customer value
  • Excellent ability to manage multiple priorities and effectively deliver in a fast-paced, dynamic environment
  • Ability to effectively communicate at all levels of the organization, in areas with both technical and business focuses
  • Ability to identify stakeholders, build relationships, and influence others to get work done
  • Demonstrated understanding of call center unified communications best practices and vision for digital omnichannel strategies preferred
  • Experience corporate and/or customer support operations a plus
  • Travel requirements: Some travel required (< 10%)

Qualifications of the Communications Senior Product Manager
  • Bachelor's degree in Software Engineering, Computer Science or equivalent work experience;
  • MBA preferred
  • 3+ years of experience in communications (IMS, SIP) or API product management, software engineering and/or related fields preferred
  • Scrum Alliance Certified Product Owner or ScrumMaster preferred

keywords - chat, chatbot, text, IVR, IMS, SIP, API, product manager, agile
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
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Director of Account Operations

SMS Assist
Chicago
9 hours ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Customer Service Representative III - Overnight, Remote

SMS Assist
Remote
9 hours ago
+48
This is a remote, overnight position Monday through Friday from 9pm- 6am.At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and

User Researcher

SMS Assist
Chicago
1 day ago
+48
Job Summary The User Researcher supports the Product Team by conducting user research, testing for product value and usability, and assisting product teams in building empathy for their users. The User Researcher is responsible for all aspects of research including planning, recruiting, moderation, analysis and reporting for both generative and evaluative research. This role will help our organization demonstrate that our products are truly

Cost Data Analyst

SMS Assist
Chicago
3 days ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Network Engineer

SMS Assist
Chicago
4 days ago
+48
Job Summary - Senior Network EngineerEstablishes and maintains all network, voice configurations, and connections. Responsible for the configuration, implementation, and administration of the organization's server hardware, operating systems, and applications. Analyzes and resolves complex problems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems.

Regional Operations Manager

SMS Assist
Chicago
4 days ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Trade Specialist I (Roofing)

SMS Assist
Chicago
4 days ago
+48
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.ResponsibilitiesBuild and maintain professional relationships with clients and vendors to gain an understanding of their

Field Operations Manager - Houston

SMS Assist
Remote
6 days ago
+48
This position will cover the Houston, TX area and the employee must live in this area.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning

Account Representative (M-F, 8am - 5pm)

SMS Assist
Chicago
6 days ago
+48
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Recruiting Coordinator

SMS Assist
Chicago
6 days ago
+48
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Learning and Development Specialist

SMS Assist
Chicago
6 days ago
+48
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Vendor Relationship Representative - II

SMS Assist
Chicago
1 week ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Client Relationship Manager

SMS Assist
Remote
1 week ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Software Architect I

SMS Assist
Chicago
1 week ago
+48
Job Summary - Software Architect IThe role of software architect makes high-level design choices based on your coding experience. Software architects may focus entirely on the design methodology of the code. In addition, the architect may sometimes dictate technical standards, including coding standards, tools or platforms. Architects are involved in all areas of development from backlog to implementation, deploy and monitoring.Responsibilities -

Director of Software Development

SMS Assist
Chicago
1 week ago
+48
Job Summary - Director of Software DevelopmentThe Director of Software Development supports the Product and Technology Department by directing and overseeing operations within the organization's software development function.Responsibilities - Director of Software DevelopmentLead a team of software engineers to deliver and maintain high quality solutions that adhere to technical standards, provide direction to the software development teams on

Billing Analyst

SMS Assist
Chicago
1 week ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Construction Budget Review Analyst

SMS Assist
Remote
1 week ago
+48
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Marketing Manager

SMS Assist
Chicago
1 week ago
+48
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Recruiter

SMS Assist
Chicago
1 week ago
+48
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Major Projects Construction Project Manager

SMS Assist
Chicago
1 week ago
+48
Job Summary - Major Projects Construction Project ManagerThe Major Projects Construction Project Manager is responsible for managing and monitoring day to day operations for Major Construction projects across the US, including design, staffing, compliance, scheduling, construction resources and contractual commitments. Responsible for driving high quality operational output & performance and developing and maintaining strong, effective and

Customer Service Coach - Dispatch

SMS Assist
Chicago
1 week ago
Who We Are At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Sales Director (Individual Contributor)

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Content Strategist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Product Manager II

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Manager of Solution Architecture

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Graphic Designer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Affiliate Market Manager

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Market Operations Manager

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Affiliate Market Manager

SMS Assist
Remote
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Market Segment Manager

SMS Assist
Chicago
2 weeks ago
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Internal Business Consultant

SMS Assist
Chicago
2 weeks ago
This position is responsible for supporting SMS Assist's Legal & Compliance teams by strategizing, planning, monitoring, executing, and reporting on various projects related to the corresponding department's strategic and tactical objectives. This position drives projects with cross-functional teams, assists in the design and implementation of business systems and case analyses, and manages internal controls and reporting metrics. The role will involve creating efficient, user-friendly processes that allow the Legal & Compliance departments to scale their resources for a growing company.

Associate Program Manager

SMS Assist
Chicago
2 weeks ago
The Associate Program Manager - Janitorial Services supports the Program Manager - Janitorial Services as the individual primarily responsible for internal processes related to service delivery and as a project manager for special projects of defined scope and duration. As such, the primary duty of the Associate Program Manager is to ensure that routine operations are executed in accordance with established processes and procedures by auditing

Sales Director

SMS Assist
Remote
2 weeks ago
ResponsibilitiesDeliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an "a la carte" single line of business to operations/procurement. Maintain Customer Relationships: Maintain a thorough understanding of the customer's structure and leadership, with the ability to influence key decision makers. Identify and deliver on any opportunities to increase SMS Assist's suite of offerings to existing customers. Keep

Domain Expert, HVAC

SMS Assist
Remote
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Customer Service Representative (Dispatch - Commercial)-15

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Client Support Coordinator

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Data Engineer I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Mobile App Developer - Flutter

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Data Scientist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Mobile App Developer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Systems Engineer I

SMS Assist
Chicago
2 weeks ago
Job Summary - Systems EngineerResponsible for the configuration, implementation, and administration of the organization's server hardware, operating systems, applications and integrations. Analyzes and resolves complex problems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety of complex tasks in software/hardware maintenance and

Software Developer II

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Software Developer I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Product Manager I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Communications Senior Product Manager II

SMS Assist
Chicago
2 weeks ago
Job Summary of the Communications Senior Product Manager The Communications Senior Product Manager is responsible for leading the business strategy and delivery of a software-based communications platform capabilities including text, IVR, chat and email to increase the speed of development for communication experiences in the SMS Assist One platform. They will collaborate with a team of developers, designers, and business stakeholders to

IT Systems Technical Support Specialist I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Account Executive

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Sales Director (Individual - Commercial)

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Regional Director of Construction Operations

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Account Executive

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognize

Strategic Sourcing Analyst

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Manager of Strategic Programs

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Inside Sales Representative

SMS Assist
Chicago
2 weeks ago
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for the senior sales team of VPs, Sales Directors and

Inside Sales Representative-1

SMS Assist
Chicago
2 weeks ago
ResponsibilitiesIdentify profitable, prospective clients for SMS Assist; explain how SMS Assist can deliver value to their organization Identify the key decision makers inside of targeted prospective clients Contact prospective clients securing appointments for the Vice Presidents of Sales; schedules follow up meetings Conduct warm introductions to Vice Presidents of Sales Perform a high volume of daily cold calls into key accounts Construct and

Account Representative (Nights)

SMS Assist
Chicago
2 weeks ago
Shift: M-F 1pm - 10pmSummaryThe Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while

Account Representative - 10:00 AM - 7:00 PM CST

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Vice President, Client Risk Management

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Exterior Services Team Lead

SMS Assist
Chicago
2 weeks ago
Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities

Senior Manager of Environmental, Health and Safety

SMS Assist
Chicago
2 weeks ago
Company Summary At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Regional Director Affiliate Relations

SMS Assist
Chicago
2 weeks ago
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Affiliate Market Manager - FIRE / LIFE SAFETY

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Customer Service Representative III - Afterhours/Weekends

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Client Relationship Manager I

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Director of Centralized Operations

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Field Operations Manager - California

SMS Assist
Remote
2 weeks ago
This position will be remote in Los Angeles, CA. The employee must live in this area.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning

Field Operations Manager - Tampa, FL

SMS Assist
Remote
2 weeks ago
This position will be remote in Tampa/West Florida area. The employee must live in this area.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award

Field Operations Manager - Northern California

SMS Assist
Remote
2 weeks ago
This position will be remote in Northern California/ Sacramen, CA. The employee must live in this area.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through

Field Operations Manager - Charlotte / Raleigh-Durham, NC

SMS Assist
Remote
2 weeks ago
This position will be remote in North Carolina near Charlotte or Raleigh-Durham. The employee must live in this area.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but

Procurement Agent

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Vendor Manager

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Service Delivery Manager

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Vendor Relationship Representative I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Account Representative 10am - 7pm

SMS Assist
Chicago
2 weeks ago
The shift for this position is Monday - Friday, 10:00 AM - 7:00 PM.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology

Account Escalation Specialist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Account Representative 8am - 5pm

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Vendor Sourcing Specialist

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Vendor Sourcing Specialist - Exteriors

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Construction Field Manager

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Client Relationship Specialist

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Customer Service Representative III

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Contract Recruiter - Call Center

SMS Assist
Chicago
2 weeks ago
The Call Center Contract Recruiter role is part of the central HR Operations team and has a critical role in identifying and hiring individuals who have the right skills, competencies and behaviors aligned to SMS Assist values, culture and business growth goals. They will be responsible for the full recruitment life cycle process.ResponsibilitiesWork directly with Hiring Managers to identify job vacancies, and influence and guide the staffing

Senior Business Analyst

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Executive Assistant

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Office Administrator

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Business Analyst

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

In-House Counsel

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Learning Experience Designer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

HR Business Partner

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Learning Experience Designer Level II

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Learning Experience Designer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Human Resources Generalist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Manager of Learning Experience Design

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Communications and Experience Coordinator

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Director of Affiliate Strategy & Analytics

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Compliance Associate I

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Implementation Specialist II

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Project Manager

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Customer Service Representative - Nights

SMS Assist
Chicago
2 weeks ago
The shift is Monday - Friday, 1:00 PM - 10:00 PM.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and

Exterior Operations Project Manager

SMS Assist
Chicago
3 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Lead Business Analyst

SMS Assist
Chicago
3 weeks ago
The Lead Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement, including managing the analytics and billing teams. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.Responsibiliti

Vice President of Operations

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and