Customer Success Specialist at DAIS Technology

| Chicago
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Customer Success Specialist

Founded by a group of industry visionaries and startup disruptors, DAIS is reimagining insurance by empowering agencies and carriers with a cutting edge software platform designed to handle the complex challenges of the industry.

At DAIS, we’re looking for people who are curious, driven, and hungry for a challenge. DAIS will give you the room to take complete ownership of your work within an exciting startup culture that is designed to foster personal development. This is a place where you can collaborate freely and level up your skills.

We are currently looking to add another team member to our Customer Success team. If you’re interested in working for a company that supports your personal development and is working to change the face of insurance we’d love to hear from you!


 

What you will do:

  • You will be responsible for ensuring that our clients have an outstanding experience while using our cutting-edge insurance platforms.
  • You will be the first point of contact for our clients as questions regarding product functionality arise.
  • You will become an expert user of our software.
  • You will work with various internal teams to provide client feedback regarding the product and user experience.
  • You will be responsible for maintaining positive relationships with both internal and external stakeholders.
  • You will interact and communicate via email, screenshare and the occasional phone call with our clients.

 

What we expect of you:

  • 2+ years of Customer Service/Customer Success experience
  • Outstanding communication skills, both verbal and written
  • Ability to work in an ambiguous environment where change happens on a regular basis
  • Experience with (or an eagerness to learn) various collaboration tools including Slack, GSuite, and Zoom
  • Experience using JIRA or another ticketing software
  • Experience in and/or knowledge of the Commercial Insurance industry a plus 
  • Experience writing customer documentation, onboarding and training plans
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RustLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AbstractDesign
    • ZeplinDesign
    • JIRAManagement

Location

Our main office is located in the Triangle Plaza by Cumberland Blue Line. We also have locations in downtown Chicago and Port Washington.

An Insider's view of DAIS Technology

What’s the vibe like in the office?

There is a lot of positivity radiating around the office. People are energized about the many improvements and low hanging fruit to remedy the situation that small to mid-sized insurance companies face. This a problem we are absolutely going to solve, and we’re going to have fun doing it.

Joe

Senior Automation Engineer

What's the biggest problem your team is solving?

A lot of tech improvements are incremental; it's about small changes to existing tech. It is different at DAIS, we have the opportunity to true transform the insurance industry, and it’s pretty fun. Seeing the adoption and delight of our users when we solve problems is amazing, and solving these complicated challenges is truly rewarding.

Jeremy

Head of UX

How does the company support your career growth?

When I was hired in 2018, I was our first Customer Success Specialist. I was provided many opportunities to work with our internal teams to build and streamline processes, which helped me grow into my current role as our Manager of Customer Success.

Lara

Manager of Customer Success

What is your vision for the company?

We hire super smart people and encourage them to invent and create by not prescribing solutions but helping our people understand the problems they're solving and giving them leeway to invent new and better solutions.

Jason

Founder & CEO

What are DAIS Technology Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
10 Standard Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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