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Digital Experience Product & Content Manager

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The digital team’s mission is to advance the corporate reputation, deepen our position in core markets, strengthen customer engagement and enhance paths to purchase by delivering exceptional digital experiences. It starts with a passion, understanding and empathy for our customers. We showcase best-in-class content and design, then curate and drive data-driven decision to continuously strengthen customer engagement and enhance paths to purchase.
Job Description

Scope of Responsibilities/Expectations 

The Digital Experience & Content Manager is responsible for leading programs focused on improving our digital customer experience. By leveraging expertise in digital content strategy, usability, architecture, development and design, the Digital Experience & Content Manager will work with various global internal stakeholders and external partners to orchestrate thoughtful digital experiences that drive brand awareness, accelerate purchase decisions, improve customer loyalty and satisfaction and drive sales.

Specifically, this position is responsible for:

  • Overseeing and directing digital experience projects from strategy and concept, to design, launch, and measurement/optimization.
  • Working with business stakeholders to identify needs, goals, and requirements to inform recommendations for digital experiences. 
  • Managing web content creation, reviews, approvals and launch for key areas of focus & responsibility.
  • Directly implementing design principles, leveraging the design system and ensuring editorial, design and development standards and guidelines are met across MSI web properties. 
  • Act as a product owner for the experiences you manage - identifying new website experience features and functionality to support content strategy needs, and then working with internal teams to design, develop and enable those enhancements.
  • Participating in journey planning / envisioning sessions
  • Advising on best practices in web content strategy based on foundations of analytics, seo, design, taxonomy, and experience principles of user journeys)
  • Acting as end-to-end journey champions & digital connectors across global & regional efforts
  • Driving best-in-class web content architecture and curation to support worldwide product and solutions launches and priority initiatives on our primary website
  • Supporting and implementing SEO best practices across MSI websites to drive online traffic.
  • Using web analytics to analyze trends and develop insights, identify, implement and test opportunities to optimize performance, in collaboration with the Marketing Analytics team.
  • Staying on top of digital / web content trends & best practices (we should consider workshops as well as self learning)

Qualifications/Specific Knowledge/Skills

  • Familiarity with understanding and applying design system & design principles to guide & facilitate the creation of web pages and content
  • Excellent project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment.
  • Working knowledge of online analytics tools, including the ability to perform data mining to analyze online trends and report on site and campaign statistics and performance preferred.
  • Solid experience and knowledge and content management systems, Adobe Experience Manager experience a plus. Working knowledge of HTML.
  • Web writing and editing experience, particularly in interactive experience, online journalism or business-to-business marketing, publishing or communications.
  • Excellent copy editing and fact-checking skills. Relentless attention to detail. Polished writing style and strong communication skills.
  • Strong knowledge of search experience optimization best practices, tools 
  • Strong experience executing digital programs around consumer/customer behavior, sales funnel, and market lifecycle concepts
  • Familiarity with Adobe Suite: Dreamweaver, Photoshop
  • Versed in techniques and approaches using HTML, CSS design, cross-browser and cross-platform compatibility, responsive design, mySQL, javascript, jQuery

Behavioral Characteristics

  • Ability to think strategically and suggest creative solutions 
  • Ability to build partnerships and effectively establish and maintain relationships with internal and external clients and vendors
  • Comfortable interacting with different levels of management and leading cross-functional, cross-regional teams 
  • Ability to guide decision making with strategic insight
  • Strong leader with the ability to transition between strategy and planning to hands-on execution as situations demand it
  • Proactive approach to problem identification and solving
  • Ability to synthesize complex requirements into simple business practices

     


Basic Requirements
  • Bachelors Degree is required (in Marketing, Journalism, Communications or related degree is highly desired. MBA is a plus.)
  • 4+ years experience managing web projects

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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