DIGITAL PRODUCT MANAGER - END TO END EXPERIENCES
Job Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.
We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.
We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It is set up to be a global hub that fosters innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to stay in touch with your team around the globe. With monthly organized events, massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites, our office helps us connect with each other like never before. Needless to say, you’ll be lovin’ it here..
The Global Digital Product Manager for Restaurant Technology will be responsible for the strategy, prioritization, design, development, and market adoption of features and capabilities within our restaurant products. Through this role, the Product Manager will represent the customer, crew and global markets by articulating, vetting, and prioritizing features within the roadmap and will play a crucial role in developing customer-centric, premier products.
We are building a team responsible for leading the complete product lifecycle to ensure success in terms of both revenue and the timely release of new products and capabilities. You will report to the Director of Product - Restaurant Technology and will collaborate closely with Capabilities Managers, Global Market Teams, Analytics, Marketing, IT, Program Management, and Operations to ensure successful product delivery.
This role will play an important function in the execution of various initiatives for our business, such as ordering via digital channels, offers, payments, and CRM.
Responsibilities
• You will lead the definition of product requirements using input from various sources including external market trends, technology innovations, industry standards, competitive intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.
• We need someone that has the ability to understand and anticipate customer and business needs in order to develop engaging and profitable experiences.
• You will help to manage, define and drive priorities for engineering sprints and product releases.
• We seek a professional that can build and execute optimization experiments to validate and optimize features.
• You have a current expertise for creating business cases to support feature prioritization.
• You can maintain an organized oversight of specific digital product delivery schedules and ensure the proper balance of speed, features, timing, and integration with other functions.
• You will be working closely with peer product managers to prioritize initiatives, share insights on customer demands, find opportunities for collaboration, and coordinate product development and delivery.
• Collaborate across functions (e.g. Market partners, IT, Operations and Program Management) to ensure the timely delivery of products and elite customer experiences.
Minimum Requirements
• You are equipped with a Bachelor's degree.
• You bring 3 or more years of digital business experience, preferably in marketing, analytics, and/or technology.
• We are looking for superior written and verbal skills to speak to, as well as influence, engineers, project managers, corporate leadership, and partners.
• You have prior experience leading cross-functional teams and managing indirect reports to achieve organizational goals
• We need an experienced professional to translate customer needs into digital product features, business plans, and merchandising opportunities to deliver customer experience improvements that achieve critical metric Goals.
• Your experience includes an expertise in digital project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• We require a strong quantitative and analytical mindset
• Do you have strong technical skills and a proven ability to work with and influence engineering teams?