Digital Product Owner, Zoro

| Chicago

Company Summary:
Zoro.com is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently offers 3 million products, fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 400 team members and reaching annual revenue of over $500 million. Add to that our award-winning culture—we were named a Great Place to Work for 2019-20, among other accolades—and we think Zoro is a pretty amazing place to work and grow.


Primary Function:
Zoro is creating innovative Ecommerce solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.


The Digital Product Owner will work with UX, Project Management, Development teams and other key Zoro Stakeholders in order to plan, execute, build strategy for, and create continuous value for Zoro and its customers as they interact with Zoro through its website. He or she will create a holistic strategy and roadmap based on business requirements and user needs. The Digital Product Owner will work closely with the Director, Digital Product Management and other product owners to make sure that each product’s strategy matches the overall strategy for the website and the company.


This position will take ownership of an “Experience”, or Ecommerce product, on the website and its success at Zoro. The ideal candidate has a passion for discovering and acting on user behavior and feedback while driving business value. The Digital Product Owner reports directly to the Director, Digital Product Management and has no direct reports.


 

Duties and Responsibilities:

  • Make tactical and strategic decisions for key Ecommerce experiences on the website; work with the Director, Digital Product Management to make sure these align with overall Customer Experience Strategy.
  • Clearly communicate the vision, value, and scope of an initiative to design and technical teams as well as other product owners.
  • Own and prioritize the backlog for specific Ecommerce Experiences on Zoro, including stories, tech debt, and bugs.
  • Work with a project manager, technical product owner, and design and development teams to define the scope and goals of products and features.
  • Work together with our team of experienced UX and UI designers, exploring user needs and understanding how they can be best translated into new iterations of current or new features for Zoro.com.
  • Execute the role of product owner within an agile/scrum design and development team, including participation in backlog refinement, daily stand-ups, and retrospectives.
  • Manage relationships with outside software providers on an ongoing basis.
  • Manage performance of the Ecommerce experience on Zoro.com, including creating processes, workflows, and defining KPIs to ensure and measure their success.
  • Analyze and Report on features in order to make tactical and strategic decisions for future iterations.
  • Identifies and creatively removes key barriers that may impede implementation and success of their Ecommerce product on Zoro.com.
  • Conduct UAT and communicate design, business, and user expectations effectively to QA.
  • Commission testing and optimization strategies for your Ecommerce experiences.
  • Manage communication and training for new features across the organization and to customers if necessary.
  • Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques.

Qualifications:

  • Demonstrated ability to effectively manage a variety of strategic and tactical projects, and deliver value through new features.
  • Must be an intelligent, articulate and persuasive team member who can effectively work with leadership, and who is able to communicate concepts to a broad range of technical and non-technical staff.
  • Proven track record of gathering requirements and translating into user stories and acceptance criteria.
  • Ability to build strong interpersonal relationships with Customer Service, UX/UI team, QA, developers, and other internal and external stakeholders.
  • Ability to give clear and consistent vision of an initiative to technical teams and stakeholders.
  • Exceptional writing proficiency and oral presentation skills.
  • Ability to develop, lead, motivate and supervise working teams.
  • Excellent analytical skills and proven ability to understand and clearly explain technology.
  • May require limited travel (less than 10%) 1-2 times per year for partner visits.
  • A passion for identifying business opportunities by providing an awesome customer experience.
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession.
     

Experience and Education:

  • Bachelor’s Degree in a related field required, preferably in business, IT, computer science, engineering, project management or another technology-focused field, or equivalent experience. Master’s Degree a plus.
  • 3-5 years’ of Product Ownership experience, preferably in a scaled-agile environment, with an emphasis on customer facing products and B2B E-commerce, ideally demonstrating a basic level of understanding of the MRO industry.
  • 3-5 years of full-time experience managing the implementation and strategy, and roadmap of key business initiatives, or eCommerce projects.
  • 2-3 years’ experience using Google Analytics or similar software.
  • 2+ years of direct experience working in an Agile (SCRUM) product development environment with a detailed understanding of the role of the Product Ownership in the SCRUM or scaled Agile methodology. Preference given to those with Agile Scrum certification.
  • 2-3 years’ experience with JIRA and Confluence software, or other enterprise level project tracking software.


 

Final note:  We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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