This position reports to: Head of Digital Employee Experience

Company

 ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work.

The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Role

In this newly created role, we are looking for a pioneering product leader responsible for defining and leading ServiceNow’s Employee Facing Digital Experiences. The Director will drive the product roadmap for these experiences working closely with key stakeholders across the organization, including IT, HR, Finance, Facilities, Internal Employee Communications and partner with ServiceNow Product organization. The ideal candidate has a track record of making data driven decisions and delivering innovative, personalized employee facing digital experiences that drive business outcomes. 

This role is a great opportunity for an software development leader who has several years of experience building enterprise scale web applications, who understands all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. Likes understanding business problems and effectively maps it to the technology used to develop the applications, gives highest priority to quality and performance and ready to make critical decisions in scenarios such as customer escalations and requirements prioritization.

The candidate should to be able to plan and coordinate complex discussions across teams, working with technical and non-technical users, including software and quality engineers, product managers, program managers, support teams.
 
We need someone who is comfortable building teams, developing staff, and leading by example. The candidate must possess strong verbal and written communication skills, management skills to convince senior leadership team at ServiceNow about breakthrough designs and architecture, be self-driven and deliver high quality results in a fast paced environment.

What you get to do in this role:

• Operate as the Product Owner of ServiceNow’s employee facing digital experiences (Portal & Search), creating and owning a clear and well prioritized roadmap for feature delivery
• Develop personalized and relevant digital employee journeys that support our brand and goals, and delight employees using ServiceNow platform.
• Lead a cross functional team of product owners, and developers to prioritize initiatives, define requirements, manage development timelines, and evaluate performance
• As part of Now-on-Now partner with Product team to implement new features and functionality and provide feedback and business value delivered, influence roadmap. Share it with customers and experiences and influence their buying decisions.
• Partner and influence executive leaders across the company, including the Chief Talent Officer (CTO), Chief Communication Officer (CCO), and CIO

In order to be successful in this role, we need someone who has:

• 12+ years of enterprise application development experience
• 8+ years of management experience with some senior management experience (responsible for managing multiple teams and senior managers)

• Experience in SaaS and/or building enterprise web applications

• Able to analyze a problem (be it functional feature or a technical implementation) and come up with alternatives and recommendations. Has a full customer mindset, focused on driving successful customer outcomes and strong loyalty

• Strong understanding of data structures, algorithms, object oriented design and design patterns

• Demonstrates exceptional communication, prioritization and influence skills
• Leads from the front with their sleeves rolled up
• Thrives in a dynamic, fast-paced environment by innovating and executing
• Is known for their uncompromising integrity and always does the right thing
• Deep experience using data analytics to solve business problems

• Master's Degree in Computer Science or equivalent experience

• Experience with any Search technology/platform is a plus
• Experience building Mobile application is highly desirable
• Experience with the ServiceNow Platform is a plus

Required Skills and Experience

• Passion for software development and problem-solving
• Experience in SaaS and/or Cloud Infrastructure development
• Experience with building enterprise web applications
• Strong understanding of data structures, algorithms, object oriented design and design patterns
• Strong problem-solving, debugging skills and an aptitude for learning new technologies
• Solid architecture, debugging and testing skills
• Master's Degree in Computer Science or equivalent experience

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.