Director, Digital Employee Engagement

| Chicago
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This position reports to: Head of Digital Employee Experience

Company

 ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work.

The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

 

The Role

In this newly created role, we are looking for a pioneering product leader responsible for defining and leading ServiceNow’s Employee Facing Digital Experiences. The Director will drive the product roadmap for these experiences working closely with key stakeholders across the organization, including IT, HR, Finance, Facilities, Internal Employee Communications and partner with ServiceNow Product organization. The ideal candidate has a track record of making data driven decisions and delivering innovative, personalized employee facing digital experiences that drive business outcomes. 

This role is a great opportunity for an software development leader who has several years of experience building enterprise scale web applications, who understands all parts of the software development and deployment lifecycle, including design, development, documentation, testing and operations. Likes understanding business problems and effectively maps it to the technology used to develop the applications, gives highest priority to quality and performance and ready to make critical decisions in scenarios such as customer escalations and requirements prioritization.

The candidate should to be able to plan and coordinate complex discussions across teams, working with technical and non-technical users, including software and quality engineers, product managers, program managers, support teams.
 
We need someone who is comfortable building teams, developing staff, and leading by example. The candidate must possess strong verbal and written communication skills, management skills to convince senior leadership team at ServiceNow about breakthrough designs and architecture, be self-driven and deliver high quality results in a fast paced environment.

What you get to do in this role:

  • Operate as the Product Owner of ServiceNow’s employee facing digital experiences (Portal & Search), creating and owning a clear and well prioritized roadmap for feature delivery
  • Develop personalized and relevant digital employee journeys that support our brand and goals, and delight employees using ServiceNow platform.
  • Lead a cross functional team of product owners, and developers to prioritize initiatives, define requirements, manage development timelines, and evaluate performance
  • As part of Now-on-Now partner with Product team to implement new features and functionality and provide feedback and business value delivered, influence roadmap. Share it with customers and experiences and influence their buying decisions.
  • Partner and influence executive leaders across the company, including the Chief Talent Officer (CTO), Chief Communication Officer (CCO), and CIO

In order to be successful in this role, we need someone who has:

  • 12+ years of enterprise application development experience
  • 8+ years of management experience with some senior management experience (responsible for managing multiple teams and senior managers)
  • Experience in SaaS and/or building enterprise web applications
  • Able to analyze a problem (be it functional feature or a technical implementation) and come up with alternatives and recommendations. Has a full customer mindset, focused on driving successful customer outcomes and strong loyalty
  • Strong understanding of data structures, algorithms, object oriented design and design patterns
  • Demonstrates exceptional communication, prioritization and influence skills
  • Leads from the front with their sleeves rolled up
  • Thrives in a dynamic, fast-paced environment by innovating and executing
  • Is known for their uncompromising integrity and always does the right thing
  • Deep experience using data analytics to solve business problems
  • Master's Degree in Computer Science or equivalent experience
  • Experience with any Search technology/platform is a plus
  • Experience building Mobile application is highly desirable
  • Experience with the ServiceNow Platform is a plus

Required Skills and Experience

  • Passion for software development and problem-solving
  • Experience in SaaS and/or Cloud Infrastructure development
  • Experience with building enterprise web applications
  • Strong understanding of data structures, algorithms, object oriented design and design patterns
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • Solid architecture, debugging and testing skills
  • Master's Degree in Computer Science or equivalent experience

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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