Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories.
Discover’s vision is to be the leading direct bank and payments partner and its mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Technology and People First Approach:
Discover has embarked on an exciting technology journey led by a new passionate and energized CIO who is looking to elevate our technology organization to be one of “best in class”. Our culture places its people and customers first and embraces a “we succeed together” mentality. With this, we are seeking a variety of results driven executives to continue to drive change across all areas of the technology function.
These leaders will have a strong engineering mindset, a passion for innovation, and the ability to build strong partnerships at all levels across our enterprise. We are looking for individuals to leverage Agile methodology and eliminate redundancies that will allows our teams to strive for excellence. With our expanding technology organization, we are proactively seeking top talent to join our team to help us create an unrivaled customer experience.
The Director, Digital Payment Technology Product Operations will oversee the vision, roadmap, budget, delivery, and operation of Discover's Payment Services Digital Payment technical operations. Supporting our Payment Services Business Unit, the incumbent develops and operates the solutions enabling Discover’s position within leading Digital Wallets such as ApplePay, GooglePay, SamsungPay as well as in token-based solutions such as Click-to-Pay and other card on file products. Working with Business and Technology Partners, this leader will be called upon to drive automation, improve operational efficiency, and evolve the interaction models with internal and external stakeholders. 24x7x365 reliability for our customers is top of mind.
Bachelor's degree or equivalent experience required.
7+ years of direct technology operations management experience involving a product/service requiring high availability in either a B2C or B2B environment. (A fast-paced environment)
3+ years' experience with the management (contractor and relationship) of external vendors/partners.
Financial Services Experience Preferred
Experience in the implementation and operations of mobile payments preferred
Experience with the technology skills listed on our stackoverflow site for Discover.
Strong leadership, influencing, and relationship skills with a proven track record at all levels within an organization and a role model to others for owning the outcome.
Excellent communication skills with a proven ability to present, discuss, and explain issues coherently and logically both in writing and verbally to all levels of an Organization (internally and externally).
Detail oriented, outgoing, can balance conflicting and changing demands through prioritization and a pragmatic approach working with all levels of corporate personnel
Demonstrated ability to engage senior business leaders in establishing ownership/accountability, securing funding and committing resources to achieve a desired outcome.
Ability to work non-traditional hours to support on call escalation issues to provide 24X7 service availability
Ability to travel, domestically and internationally, up to 20% of the year. The core purpose of the travel is to allow you to build and grow relationships critical to this role.
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.