Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Hybrid

Director – Digital Payment Technology Product Operations

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

About Discover:

Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories.

Discover’s vision is to be the leading direct bank and payments partner and its mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future.

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Technology and People First Approach:

Discover has embarked on an exciting technology journey led by a new passionate and energized CIO who is looking to elevate our technology organization to be one of “best in class”. Our culture places its people and customers first and embraces a “we succeed together” mentality. With this, we are seeking a variety of results driven executives to continue to drive change across all areas of the technology function.

These leaders will have a strong engineering mindset, a passion for innovation, and the ability to build strong partnerships at all levels across our enterprise. We are looking for individuals to leverage Agile methodology and eliminate redundancies that will allows our teams to strive for excellence. With our expanding technology organization, we are proactively seeking top talent to join our team to help us create an unrivaled customer experience.

The Position:

The Director, Digital Payment Technology Product Operations will oversee the vision, roadmap, budget, delivery, and operation of Discover's Payment Services Digital Payment technical operations. Supporting our Payment Services Business Unit, the incumbent develops and operates the solutions enabling Discover’s position within leading Digital Wallets such as ApplePay, GooglePay, SamsungPay as well as in token-based solutions such as Click-to-Pay and other card on file products. Working with Business and Technology Partners, this leader will be called upon to drive automation, improve operational efficiency, and evolve the interaction models with internal and external stakeholders. 24x7x365 reliability for our customers is top of mind.

Qualifications:

  • Bachelor's degree or equivalent experience required.

  • 7+ years of direct technology operations management experience involving a product/service requiring high availability in either a B2C or B2B environment. (A fast-paced environment)

  • 3+ years' experience with the management (contractor and relationship) of external vendors/partners.

  • Financial Services Experience Preferred

  • Experience in the implementation and operations of mobile payments preferred

  • Experience with the technology skills listed on our stackoverflow site for Discover.

  • Strong leadership, influencing, and relationship skills with a proven track record at all levels within an organization and a role model to others for owning the outcome.

  • Excellent communication skills with a proven ability to present, discuss, and explain issues coherently and logically both in writing and verbally to all levels of an Organization (internally and externally). 

  • Detail oriented, outgoing, can balance conflicting and changing demands through prioritization and a pragmatic approach working with all levels of corporate personnel

  • Demonstrated ability to engage senior business leaders in establishing ownership/accountability, securing funding and committing resources to achieve a desired outcome.

  • Ability to work non-traditional hours to support on call escalation issues to provide 24X7 service availability

  • Ability to travel, domestically and internationally, up to 20% of the year. The core purpose of the travel is to allow you to build and grow relationships critical to this role.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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