Director of Product Operations

| Chicago
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At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.


ShopRunner now has a product portfolio that includes our Membership Network, Same-Day Delivery Exchange and Marketplace Services. With the shift to becoming a product portfolio company, we need to communicate and collaborate program status and goals across teams and functions along with planning for our future growth. The Director of Product Operations is central to how the company operates and will improve the collaboration process while creating the measurements needed to get to the right outcome, faster across all programs. While this role is part of the Product organization, you will work closely with Engineering along with all Marketing, Business and Operations teams to create a 360 degree view of the execution and needs for each program.



  • Drive effective and efficient teamwork, communication and commitment across cross-functional teams with competing priorities 
  • Facilitate the process for each team to share regular updates
  • Communicate timely product and program status updates, issues and risks in a concise, accurate and data-driven manner across internal teams and to executives
  • Maintain transparent communication of all product discovery and development activities, including engineering, design, analytics, data science, etc. 
  • Facilitate quarterly product & business review presentations to standardize select areas and share the key messages on performance, execution and planning by program 


  • Drive our quarterly and annual planning processes, from format and execution through follow-up
  • Collaborate on program and organization-wide goals, including OKRs and resourcing, to ensure we’re driving toward results and set up for success 


  • Implement both critical and routine product development process improvements and their measures of success by partnering with the Engineering, Design, Product and Analytics leadership team
  • Develop a full-circle product release process (alpha, beta, GA) to collect, quantify, curate and communicate actionable product enhancement feedback from internal and external stakeholders 
  • Define a product and feature sunset process, with cross-functional collaboration and appropriate decision-making oversight
  • Maintain an eye toward continuous improvement, with the acknowledgement that each program is unique
  • Manage the product stack and tool selection to support the programs, optimize tooling to fit into budget, develop an ongoing budget and maintenance program for the tools and ensure best practices of use


  • Partner with product, engineering, design, marketing, analytics, operations, integrations, finance, sales and partner success to launch new products and features
  • Track progress across teams in delivering on the goals
  • Plan and leading program meetings, driving the execution of complex projects, creating and maintaining schedules and status updates 
  • Partner with Engineering on all resource capacity and alignment needs 
  • Anticipate program roadblocks and bottlenecks as well as adapt quickly to schedule shifts and resource constraints. 
  • Own the development and maintenance of product documentation to ensure continuous alignment across team members and between departments


  • Exceptional communication skills -- you cultivate an environment where team members respect each other and work together to deliver high quality products
  • 7+ years of project or program management in a business or product organization
  • Experience on the technical side of an ecommerce or retail organization
  • A focus on how well an organization scales and how efficiently each team member operates to achieve the desired customer and business results
  • Proven track record of leading project management teams, delivering complex products and features to customers and developing an effective cross-functional collaboration model
  • Experienced in partnering with and bringing multiple departments into alignment
  • Strong communication skills: Able to communicate complex data in a simple format to share decisions, processes and tradeoffs
  • Process obsessed with a bias toward action

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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