Director of Product Quality and Compliance

| Chicago | Hybrid
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Passionate about making a difference in healthcare and technology?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before, but providers don't have the infrastructure or tools to make sense of this data. We're on a mission to redefine how genomic data is used in clinical settings by building the systems necessary to help usher in precision medicine by combining that data with other data such as structured clinical data and imaging data. To do that, Tempus combines deep information technology development expertise and a state of the art genomics sequencing laboratory. We are looking for a creative and mission-driven Director of Product Quality and Compliance who will help us continue our fast pace of growth and innovation while maintaining excellence in quality and meeting our regulatory obligations.

What you’ll do:

  • Oversee a nimble Quality Assurance team that promotes a culture of continuous improvement and meets the needs of our laboratory and software development/bioinformatics operations.
  • Develop a strategic direction for the Quality Assurance team that tracks the objectives of our business as a whole and fits in the big picture.
  • Build and maintain a quality system that meets relevant regulatory and certification regimes (CLIA, CAP, NYS, ISO, and other standards) while supporting high-throughput and rapid-cycle innovation.
  • Adapt processes and systems over time to accommodate new initiatives, meet the needs of internal stakeholders, and support our fast pace of growth.
  • Develop and track key performance metrics and make regular reports to our executive team, operationalizing leadership direction quickly and efficiently.
  • Identify the root causes of problems and make system-level changes to address them.
  • Manage interactions and relationships with a wide variety of on- and off-site auditors and regulators.
  • Collaborate cross-functionally with internal departments on strategy and implementation of quality and regulatory initiatives.
  • Assess product, compliance, and operational risks and develop risk management strategies that align with broader strategic objectives.
  • Review and provide input on policy changes that could affect Tempus’ operations.
  • Model a can-do and mission-driven attitude and willingness to take on new tasks, projects, and responsibilities.

Qualifications:

  • Experience working with software as a medical device (SaMD), software in a medical device (SiMD), or other health apps or information technology
  • Ability to lead, influence, create and work within cross-functional team environments
  • Responsive to feedback, willing to change direction, and able to identify creative solutions to meet business and regulatory needs
  • Highly organized and systematic, superb attention to detail and ability to get things done quickly and accurately
  • Practical knowledge of medical device regulations and standards (e.g., FDA, European and Canadian medical device regulations, ISOs 13485, 14971, 62304 and the like) and the ability to translate abstract requirements into a real-word setting
  • Minimum of 7 years of quality management experience
  • Bachelor’s degree required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • GCPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • LookerAnalytics
    • TableauAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration

Location

Our Chicago office is located in downtown River North. Right on the river and close to neighborhoods like Fulton Market, Central Business District, Lincoln Park, and Streeterville, it's a lively area with convenient transportation access and is home to many bars, restaurants, and coffee shops.

An Insider's view of Tempus AI

What’s the vibe like in the office?

The casual setting here in the Chicago office makes everyone less intimidating and more approachable. It's nice to be in an environment where our day-to-day work actually makes a difference, I feel valued. Tempus is also great at welcoming everyone with different backgrounds.

Alexis

Clinical Lab Associate

How do you collaborate with other teams in the company?

I collaborate with various hiring teams on a daily basis. Through weekly meetings, strategic planning, events, and messaging, hiring teams and I have built a collaborative hiring process and have become trusted partners to bring top talent to Tempus. We rely on honest communication, shared goals, and the right tools to set us up for success!

Emma

Recruiter

How does the company support your career growth?

I am always looking for the next opportunity to grow my career, and Tempus has a wealth of opportunities in many departments. Through emerging leaders programs and ongoing conversations with my managers, Tempus has always been supportive in guiding me to find work that is fun, interesting, and maximizes my potential.

Aaron

Senior Operations Manager

What are some things you learned at the company?

One of the things that molded my growth was seeing how much thought goes into the decisions, and how much leadership seeks feedback from the people around them, to help understand the impact of decision-making. Just being a sponge in the room is inspiring. I adapted the styles of many leaders here and use that to create my own leadership style.

Anita

Laboratory Operations Manager

What are Tempus AI Perks + Benefits

Tempus AI Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Employee Assistance Program (EAP)
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
All staff in Tempus’ laboratories are subject to Tempus’ separate laboratory PTO policies.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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