Director of Product, Retailer Experience

| Chicago
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ABOUT US

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.


ABOUT THE ROLE 

ShopRunner connects customers with a growing network of the brands they love - done technically through a shared experience governed by the ShopRunner integration. As the ShopRunner product suite expands, we have an opportunity to grow the network of retailers faster by making our platform more flexible and easier to integrate and leveraging our vast customer data to help retailers realize the benefits of our unique network. 

As Director of Product, Retailer Experience, you’ll be responsible for setting the vision, creating and executing the strategy that advances our retailer partnerships and integration to enable the next level of scale, along with evolving our value prop to our customers, retailer partners and prospects. You’ll help make ShopRunner the retailer’s most strategic partner. 


WHAT YOU’LL DO  

  • Create the vision for how retailers interact with the portfolio of ShopRunner products and the strategy needed to evolve from current state to that vision
  • Develop deep understanding of retailer problems, technical systems, data and operations to inform product strategy and development
  • Reimagine our retailer integration and member identification across our retail network to drive speed and value for our retailers  
  • Build empathy for different user types through research and data to drive product experience 
  • Collaborate with internal and external stakeholders, including sales, partner success, analytics, and partner marketing, to gather market feedback and develop go-to-market approach for new processes and technologies 
  • Partner with engineering to influence technical solutioning and architecture to optimize for speed and quality 
  • Co-manage development, monitoring, and communication of program level objectives and key results 
  • Work collaboratively with Product Marketing to create sales materials
  • Participate in and present product at prospective and current partner retailer meetings 
  • Regularly present program updates at the executive level
  • Manage and grow a team of product managers

WHAT WE’RE LOOKING FOR

  • Product Experience. 7+ years of product management experience with a proven track record of managing technology at scale. Experience in SaaS products, merchant-facing products, or ecommerce solutions preferred. 
  • Retail Passion. A strong passion for innovation in the retail industry and solving retailer challenges at scale. 
  • Strong Communicator. You communicate clearly and persuasively in multiple mediums with peers, engineers, designers, stakeholders, senior leaders, and customers.  
  • Management Experience. Experience growing and leading product teams. 
  • Outcome Focused: Ability to define, monitor, and optimize KPIs that represent what our retailer partners care about and how our products perform. 
  • Business Savvy. Hyper-focused on delivering and quantifying business impact. Familiarity with fundamental business frameworks and concepts. Ability to gain quick understanding of market drivers and competitive landscape. 
  • Cross-Functional Player. You can work with diverse stakeholders to set expectations, report progress, and influence outcomes. 
  • Bias for Action. You know how to make things happen.
  • Customer Champion.  You are obsessed with understanding the customer (the retailer), and ultimately building and transforming a product that delivers customer value.
  • Comfort with Ambiguity & Change. You are excited about working in a startup environment and unfazed by the ambiguity and dynamic culture that come with it. You are excited about creating a vision and testing out new concepts to drive value for our partners.

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages

Location

The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday. Employees get free lunch on Thursday.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
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