Affirm
Affirm is reinventing credit to make it more honest and friendly.
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Group Product Manager, ML Decisioning at Affirm

Affirm
| Remote
Sorry, this job was removed at 5:46 a.m. (CST) on Tuesday, January 12, 2021
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are a very data driven company so we focus on automating decisions around a host of areas such as underwriting, fraud, securitizations, pricing, and consumer personalization. 

We are a very data driven company so we focus on automating decisions around a host of areas such as underwriting, fraud, capital markets, pricing (for merchants and consumers), and personalization. To achieve our ambitious goals for these areas, we’re looking for a Group Product Manager of Decisioning to join our Product Team. This role will empower our teams to build delightful and magical user experiences through seamless automated decisioning powered by machine learning. 

This product manager will be responsible for setting product strategies around our key product area of pricing dynamically, decisioning outside of pricing that is powered by machine learning, and enabling new verticals. This role reports to the Senior Director of Product for Foundations, which consists of Machine Learning, Trust & Safety, Customer Identity, Capital Technology, and Care product teams.    

What you'll do

  • Proactively identify areas where we can leverage machine learning (ML) to solve difficult problems
  • Drive product requirements, strategy for data collection, and ML models within Affirm
  • Keep up with cutting edge technologies that can potentially be applied to Affirm use-cases
  • Drive product roadmap and own prioritization process of ML/data product solutions based on business value and customer impact
  • Define the success metrics and SLAs by partnering with other cross functional leaders
  • Evaluate new product opportunities (both buy and build solutions) with intelligent automation at the forefront
  • Leverage data-driven experimentation and measurement frameworks to track product success or lack of thereof
  • Work closely with all product teams, business, ops, and executive stakeholders to ensure successful end-to-end delivery of data and ML products
  • Create data strategies and programs for the long-term success of business teams and ensure engineering teams are positioned to deliver results
  • Provide an end-to-end machine learning development process in collaboration with cross functional stakeholders to design, build and manage reproducible, testable, and evolvable ML-powered product experiences

What we look for

  • 8+ years experience in Product Management
  • Experience managing a team 
  • Nice to have: 2+ years of technical product management
  • Nice to have: Experience mentoring and managing a team of 1-3 PMs
  • Passion and drive to change consumer finance for the better
  • Intellectual curiosity and domain expertise in Machine Learning
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems
  • Experience managing technical software products from kick-off to post-launch
  • Ability to work in a global environment across multiple locations and time zones to drive consensus in cross-functional teams
  • Demonstrated interpersonal skills to interface well with ops and business partners at all levels
  • Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
  • More than comfortable in an ambiguous matrixed organization
  • Strategic platform and system thinker who can balance big picture strategy with detailed, flawless execution
  • Experience developing roadmaps and long-term data-driven strategies for improving operations, data platform efficiencies - all without sacrificing quality
  • Deep understanding of software development for machine-learned products and services
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.
 
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Linda Nguyen
Director of Software Engineering
Learn By Doing
Providing opportunities for employees to grow
Recently, Nguyen was promoted from a senior manager to a director. She credits this jump to the many opportunities she’s had at Affirm to grow: When she started at the company almost two years ago, she led an end-to-end development of a brand new product, and at the beginning of the pandemic, she was asked to manage an urgent effort to provide relief to Affirm users who were experiencing financial hardship due to COVID-19.
These opportunities allowed me to broaden and deepen my skill set. Over time, my scope and impact increased, leading to my new role.
Alisha Johnson
Manager, Sales Development
Leading By Example
Finding ways to lead in your role
Johnson said leadership is in Affirm’s DNA — after all, two of the company’s values are “People come first” and “It’s on us.” Johnson sees that leadership mindset extended to all facets of the business, whether it’s people stepping up in one of Affirm's many employee resource groups or those who consistently help their teams.
Leadership at Affirm doesn’t start when you get that next title — it’s where you are right now. Those who consistently take the initiative are the ones who move into those next roles.
Indy Hickman
Strategic Brand Partnerships
Work-life Balance
Feeling recharged and healthy on the job
It’s not hard for Hickman to think of a good example that shows Affirm’s work-life balance culture. In mid-November, Hickman’s manager could tell that he was tired after the company’s pre-Black Friday push. There was a lull in Hickman’s schedule before another busy December holiday season, so his manager encouraged him to take the next few days off — starting that day.
Instead of just sympathizing or asking me to push through the end of the year, my manager explained that feeling recharged and healthy is in everyone’s best interests.
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What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
View full list of perks + benefits

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive
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1 week ago
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We are looking for a Senior M&A Integration Manager during an exciting time of growth and expansion at Affirm! This is a highly multifaceted role that requires you to quickly jump from your creative to analytical brain while maintaining poise and accountability. You will move quickly as a builder and a do’er, proactively ensuring overall systems efficiency and program effectiveness. You will develop strategies while implementing programs that encourage, and connect our cross-functional teams to ensure the successful integration of acquired companies. Post-acquisition you will own integration plan execution.

IT Internal Controls Manager

Affirm
Remote
1 week ago
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This role reports to Senior Director of Internal Controls. Develop company-wide and business process-specific risk assessments to evaluate and address any impact the results may have on the control environment. Assist in the design and implementation of efficient and effective controls across the organization. Implement documentation including process flowcharts, process narratives, risk and controls matrix and evaluate controls. Identify and evaluate business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement and implementation.

Email Developer

Affirm
Remote
1 week ago
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The ideal candidate will have a proven technical background with the ability to understand sophisticated email structures and responsive templates in any email platform. You have experience in end-to-end testing of email development, deployment, QA, and standard methodologies. We’re looking for someone who has extensive experience in building mobile responsive templates in any platform. You will be comfortable collaborating and providing support across multiple teams while working directly in the current ESP Salesforce Marketing Cloud.

Sr. Analyst, Revenue Operations

Affirm
Remote
1 week ago
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As a Sr. Analyst, Revenue Operations, you will work closely with the commercial growth teams (including Strategic Partnerships, Sales) as a key partner to drive growth and operationalize new strategies. You will do this through optimizing processes, providing analytics to drive strategy, crafting and operationalizing our compensation programs, and developing the tools that make the teams as productive as possible.

Senior Growth Marketing Manager, Lifecycle

Affirm
Remote
2 weeks ago
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This role will be focused on crafting and executing cross-channel marketing programs that educate users about key Affirm products, surface the outstanding (and relevant) merchants we partner with, and nurture them towards higher levels of engagement! The ideal candidate should have proven success in building and managing a variety of lifecycle/retention marketing programs, an entrepreneurial attitude, management experience, and proficient analytical skills.

Senior Business Intelligence & Data Analyst

Affirm
Remote
2 weeks ago
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We’re looking for an intelligent, driven professional to join our team. The Operations Strategy & Analytics team uses data driven insights to drive servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

Partner Marketing Lead

Affirm
Remote
2 weeks ago
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You'll work with our merchant partners and internal cross-functional teams including Client Success, Communications, Brand and Creative, Growth and Integrated Marketing, Sales, and Legal and Compliance to conceptualize, plan, and deliver impactful campaigns intended to drive new user acquisition, repeat usage, total loan origination and increase life-time value! You should feel comfortable thinking across several different industries including fashion, home, travel, lifestyle, and omnichannel retail. And, be equipped to build strong, long-term relationships with marketing counterparts at key Affirm clients.

State & Local Tax Manager

Affirm
Remote
2 weeks ago
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We’re looking for intelligent, driven professionals to lead our state and local tax compliance and financial reporting obligations! The ideal candidate will have strong analytical and problem-solving skills with proven knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. The role will report directly to the VP of Tax. We are eager to meet driven candidates who desire impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth!

Senior Software Engineer, Backend (Fraud)

Affirm
Remote
2 weeks ago
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Work with our Product team to extend our core decisioning service. Building new risk and fraud mitigation features. Build effective tools for our Risk Operations team to help uncover fraud in real time. Support Data Science by providing them with the signals needed to build effective models. Integrate third party solutions and data into our loan application to determine applicant risk. Analyze and debug performance issues across distributed services.

Senior/Staff Software Engineer, iOS

Affirm
Remote
2 weeks ago
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Affirm is seeking a Staff Software Engineer to join our iOS team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.

Software Engineer, Android

Affirm
Remote
2 weeks ago
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Affirm is seeking a Staff Software Engineer to join our Android team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.  

Head of Global Regulatory Affairs

Affirm
Remote
2 weeks ago
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Affirm seeks an outstanding legal leader who can manage multiple responsibilities and tasks in a fast-paced and high-growth environment.  The ideal candidate will possess an executive presence that will make them effective and persuasive in dealing with and building relationships with senior management, business executives, regulators, government officials, and customers. This person will help Affirm build scalable tools and processes to sustain a fast-growing global business and will have a proven track record of dealing with complicated policy issues and crafting effective solutions. We are seeking someone with a strong substantive background in key legal policy frameworks relevant to financial services, including lending, payments, privacy, banking, and technology.

Senior Business Analyst

Affirm
Remote
2 weeks ago
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We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering recommendations to current and prospective merchants. The ideal candidate will have strong analytical and problem-solving skills as well as interpersonal skills to work within the organization and with clients to drive forward recommendations!

Senior Applied Machine Learning Engineer

Affirm
Remote
2 weeks ago
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Affirm’s Applied Machine Learning team solves problems critical to Affirm’s business model - personalizing shopping experiences, detecting fraud, and assessing creditworthiness in real time. Our innovative products necessitate the creation of novel machine learning solutions to drive both existing and new products.

Strategic Finance Lead

Affirm
Remote
2 weeks ago
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We're looking for forward-thinking, driven individuals to join our Strategic Finance team. The group is responsible for owning the company's budget, informing company strategy, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. You should not only have the technical skills to support their recommendations, but also strong interpersonal skills to manage various stakeholders.

Sr. Director, Merchant Pricing

Affirm
Remote
2 weeks ago
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In this role, you will own Affirm’s merchant base and help achieve profitability targets while managing risk and will collaborate with our Credit, Product, Engineering, Applied Machine Learning, Commercial, Finance and Capital Markets teams! The ideal candidate will have strong analytical and problem-solving skills with solid knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. The role will report directly to the SVP Finance and will have substantial leadership exposure across a 12 person team. We are eager to meet driven candidates who crave impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth.

Merchant Collections Program Manager

Affirm
Remote
2 weeks ago
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As the Merchant Collections Program Manager, you will lead our efforts to collect past due balances from merchant partners. You will be responsible for outreach to merchants and negotiations on payment. You will manage the loss forecasting and allocation/reserve process partnering with Merchant Analytics and Accounting teams. You will also report on Collections performance to the senior leadership team.

Account Executive II

Affirm
Chicago
2 weeks ago
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Develop a sales pipeline based on a defined territory, manage sales pipeline according to best practice (detailed account plans; SFDC hygiene). Drive new client acquisition, revenue and market share in the fashion industry to meet / exceed quota. Contribute to Affirm’s overall go-to-market strategy and direction. Help build out resources for team scale and efficiency. Help develop the sales culture and provide mentorship. Be a voice for Fashion inside Affirm.

Enterprise Sales Engineer

Affirm
Remote
2 weeks ago
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As a Sales Engineer you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to implement the Affirm solution with our growing network of enterprise merchant partners. You’ll help with pre-sale activities, analyzing requirements and identifying solutions. Sales Engineers are a part of the Engineering team and work closely with Affirm’s Sales, Engineering, and Product teams. You will work cross-functionally to develop merchant solutions, identify product enhancements, and build internal processes that scale.

Director, Growth Marketing Operations

Affirm
Remote
2 weeks ago
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As a Senior Growth Marketing Operations Manager, you will support lifecycle marketing strategies for email & CRM as well as related programs & channels including messaging, segmentation, optimization, push notifications, retargeting, promotion offers, & testing with an emphasis on operational excellence, process optimization and partnership building across the marketing and product orgs. This position plays an instrumental role in defining the strategic direction of our growth stack and marketing automation tools!

Corporate Development Senior Associate

Affirm
Remote
2 weeks ago
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We are looking for a passionate and driven individual to join our Corporate Development team.  The ideal candidate will have a passion for technology, innovation and the FinTech ecosystem. You have a track record of successfully owning and executing cross-functional projects with measurable impact. You are comfortable handling multiple – and competing – priorities at the same time. You are highly detail oriented and also know when to back off and look at the bigger picture. Long-term, impact is what motivates you, so you are always thinking about how to move things along.

Client Success Associate, Emerging/Majors

Affirm
Chicago
2 weeks ago
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You will lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. You will deliver a proactive client management strategy to drive growth and retention. Will you analyze merchant performance and recommend programs to increase product adoption, promote marketing standard methodologies, and optimize program strategies. You will monitor customer health to track usage and overall customer satisfaction. You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants.

Senior Product Manager, Merchant Integrations

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. You’ll be a passionate voice for the merchant, and you’ll bring that perspective to the entire product organization (and beyond). You’ll live and breathe metrics, A/B tests, and experimentation, but you’ll also have the intuition and courage to know how to move ahead when

Treasury Associate

Affirm
Remote
3 weeks ago
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We are looking for a smart, proactive and experienced individual to join as a Treasury Associate. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Treasury Lead

Affirm
Remote
3 weeks ago
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We are looking for a smart, proactive and experienced individual to join as a Treasury Lead. Treasury is responsible for the cash management and operations, funding and liquidity planning; and balance sheet risk management of a rapidly growing FinTech company. As we continue to scale the treasury capabilities, the ideal candidate should be able to adapt and thrive in a fast-paced environment with an eagerness to learn and grow!

Corporate Development Manager

Affirm
Remote
3 weeks ago
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You will help drive Affirm’s corporate development strategy and execution and have a significant impact on the company and its future. You will own M&A opportunities and strategic initiatives end-to-end, developing insightful analyses and communicating clearly and compellingly. You will be involved in sensitive projects and need to maturely handle confidential information. You will work closely with the members of our leadership team, who rely on you to make smart recommendations and to lead change. 

Analyst, Growth Strategy

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Business Analyst who will be responsible to support strategic growth initiatives for the Split Pay Growth Strategy & GTM team which is responsible for driving high impact business initiatives supporting the growth of our Split Pay business segment and

Product Partnerships Director

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As we build innovative product solutions, we need a strong leader who deeply understands our merchant and consumer needs to better seek solutions and identify major opportunities. As Head of Product Partnerships, you will help build our product suite through strategic

Sr. Associate, Product Marketing

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a product marketer with analytical capabilities who will be responsible to support strategic growth initiatives for the Split Pay Growth Strategy & GTM team! This team drives the growth of our Split Pay business segment and Affirm’s user network. This role

Senior Software Engineer, DevOps

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s engineering team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers is a big job. We pride

Senior Staff Software Engineer, Backend (Identity)

Affirm
Remote
3 weeks ago
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Design and implement large scale and low latency services, elegant abstractions, shareable libraries, and robust APIs. Influence the features and direction of the product and platform with your own ideas. Look for ways to improve the end-to-end experience for developers working on our systems. Partner with internal engineering teams and third-party vendors to develop consistent and scalable solutions in order to allow every one of our products to confidently know who it’s serving.

Sr. Client Success Associate, Emerging/Majors

Affirm
Chicago
3 weeks ago
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You will lead a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. You will deliver a proactive client management strategy to drive growth and retention. Will you analyze merchant performance and recommend programs to increase product adoption, promote marketing standard methodologies, and optimize program strategies. You will monitor customer health to track usage and overall customer satisfaction. You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants.

Business Development Associate

Affirm
Chicago
3 weeks ago
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Drive new business by identifying, qualifying, and developing new partnership opportunities for Affirm. Collaborate closely with Account Executives and the rest of the Sales & BD team to strategize creative outreach campaigns and determine priority of outreach based on potential impact. Manage the first stages of the Sales & Business Development pipeline by performing initial outreach and nurturing leads through various inbound channels, including phone, email and social. Engage potential partners about their goals and challenges, and educate them on the value of Affirm. Develop best practices and efficient processes for growing our merchant partner base. Contribute significantly to Affirm’s growth as we scale our core business and product.