Infrastructure Product Manager - Logging Services

| Chicago

The Group: Fueling the technologies that drive our products and support our company`s infrastructure, the Technology team consists of talented developers, network architects, and IT experts who help make technology one of Morningstar`s core strengths. Though our technologists represent a range of skills and knowledge bases, they all view technology as a craft and care deeply about creating positive user experiences. From Agile methodologies to mobile applications to software as a service (SaaS) delivered from our private cloud, we push technology`s boundaries to build scalable, elegant solutions that help investors reach their financial goals.

 

The Role: The Product manager for the Splunk Center of Excellence (COE), reports to the Director of Infrastructure Engineering - North America and is the owner of Morningstar's Global Logging service. They will be accountable for business relationship management, service strategy, roadmap, implementation, driving the adoption of and evangelizing the logging services based on Splunk throughout the organization. 

Responsibilities 

• Accountable for Morningstar’s global Logging services including Splunk and SyslogNG 
• Responsible for providing customer service adoption support and solution architecture 
• Establish business relationships with stakeholders across the organization to develop the service strategy. 
• Facilitates maturity of the Splunk implementation team and customer base through education and communication programs 
• Provides oversight on projects and cross-departmental initiatives 
• Define service scope, enhancements, metrics and outcomes 
• Development of service business cases including service financial modelling and planning 
• Creation and prioritization of service roadmaps, ensuring that service and enterprise roadmaps align 
• Service change management, release planning and deployment in partnership with Project management, Engineering and operational resources. 
• Assist in Service operational support as necessary (Participate in incident and problem management as necessary) 
• Track alignment of services to the roadmap and to financial models 
• Vendor selection and management 
• Partner with Infrastructure architects to develop architecture 
• Service technical governance and standards 
• Service technical decision-making support 

Requirements: 
• 5+ years working in a business or internal customer relationship capacity, able to demonstrate the ability to build relationships with excellent interpersonal skills 
• 5+ years of demonstrable experience in managing technology platforms and involved in complex deployments 
• 3+ years of experience with large scale deployments of Splunk, with some understanding of the technical aspects 
• Must be able to translate business requirements into technical requirements for implementation in Splunk 
• Some level of Splunk certification would be advantageous 
• Excellent leadership, communication and organization skills with a results-oriented mindset 
• Strong analytical and problem-solving skills 
• This role will be a part of the internal customer face of Morningstar’s IT infrastructure teams, a customer-service focus orientated mindset is essential 
• Knowledge of ITIL foundations and concepts would be advantageous 
• Interest in the investment industry and strong knowledge of technology developments and trends is an advantage 
• A bachelor’s degree 

 

Morningstar is an equal opportunity employer.

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

More Jobs at Morningstar72 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
Chicago
Sales
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Content
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Finance
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Sales
new
Chicago