Hireology’s product and technology team is remote-first, meaning it is not mandatory to work from the Chicago office at any time.

Reporting to the Director of Product Analytics & Operations, you will oversee the Product team’s daily operations and partner with Product leadership to develop and execute an efficient, data-driven operational strategy focused on achieving strategic initiatives and enabling Product team members to do their best work. This role partners with the Product Analytics, UX, and Product Management functions to streamline communication and collaboration between Product, Engineering, Revenue, and Marketing through consistent processes and feedback channels.
 

As our Manager, Product Operations you’ll be responsible for:

• Manage team of Product Operations Specialists focused on supporting daily operations of Career Sites and App Engine
• Oversee daily operations of Customer Feedback internalization process (Productboard, Gong, Slack)
• Manage Product release process  in partnership with Revenue and Marketing 
• Collaborate cross-functionally with Marketing and Revenue to strengthen customer feedback loops and scale product knowledge within the organization through ongoing training opportunities and maintenance of internal knowledge base
• Manage product-related tools (communication, roadmapping, prototyping, Spark, etc)
• Oversee new process development and existing process improvement initiatives
• Own and develop the Product team’s operational strategies (the “How we get it done” strategy vs the “what we are doing” strategy)
• Manage development and maintenance of Product-related SOP documentation (team wiki)
• Help execute Product Growth function strategy to increase product-driven revenue opportunities throughout the business
• Develop and oversee project management support infrastructure for Product team, including:
  • Resource and timeline management for in-progress development work
  • UX research support
  • Competitive intelligence research support
  • Product team onboarding for new hires
     

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

• Metrics Driven -  There are a myriad of signals you’ll learn to understand and manage, ensuring our customers are happy, engaged, and informed. We’re passionate about data and trends and managing key performance indicators and you will be as passionate about our bottoms-up approach to providing insights to our clients.
• Possess Integrity - Not negotiable in this or any role at Hireology. You have the highest level of integrity and discretion.
• Work Independently and with a Team -  Some people work best individually and some as part of a team. The ideal candidate is a chameleon who can succeed both on their own and work within a team-oriented, collaborative environment.
   

Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Manager, Product Operations candidate. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

• Candidates must be authorized to work in the US and not require sponsorship -- currently or in the future --
• Bachelor's degree or equivalent practical experience
• 5+ years of relevant high tech industry experience, increasing responsibilities over time from individual contributor to team leadership
• 3+ years of project management, product management, or strategy and operations experience
• Excellent communication skills, both written and verbal
• Data analysis skills; ability to pull from many different data sources and then provide insights on that data
• Experience with SQL & Business Intelligence tools, i.e., Looker
• Experience with owning product lifecycle, from concept to market to end of life
• Automotive, Hospitality, or Healthcare experience is strongly preferred

So what can you expect after you apply? You will:

• Take a brief true/false survey. Be sure to check your email after submitting your application.
• Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.
• Meet with various members of our Product team.
• Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
• Speak with a member of our senior leadership team. If you have made it this far, just be yourself, and everything will be fine

Must be authorized to work in the United States.  We are not able to provide Visa sponsorship

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status or protected veteran status, or any other category protected under the law.  All employment decisions are solely based on business needs, job requirements, and individual qualifications. We support an inclusive workplace where Hireologists excel based on personal merit, qualifications, experience, ability, and job performance.