Manager, Salesforce.com Operations

| Chicago
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SPINS, a Chicago-based SaaS company, is seeking a Manager, Salesforce.com Operations to join the Sales Operations team. 

By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products.

WHO ARE WE?

  • We eat collaboration and curiosity for breakfast
  • We communicate quickly and succinctly
  • We believe in roles instead of jobs
  • We take initiative independently and hurdle challenges together
  • We discuss, debate, decide and do with the same rapidity as we iterate our platform
  • We are a talent ecosystem whose health is predicated on each individual’s ability to support every other individual’s success.

WHO ARE YOU?

  • Someone energetic, empathic and earnest
  • Someone who wakes each morning thinking of which opportunity they will grab today
  • Someone that refuses to give up when the path isn’t paved
  • Someone that consistently delivers quality work on schedule
  • Someone who would rather build the right tool to do the job than wait until they’re handed one
  • A creative thinker as adept at looking at the Big Picture as they are at the details

WHAT DO WE NEED?

The Manager, Sales Operations will apply your hands-on Salesforce experience and strong project management, communication, and problem solving skills to solve major business challenges related to products and services that ultimately impact SPINS' bottom line. This high impact role will handle multiple projects in a fast-paced, entrepreneurial environment.

Reporting to Principal Sales Consultant you will be responsible for researching and sharing knowledge associated with developing new and expanded Salesforce.com functionality for a variety of internal clients as well as document ongoing workflows and processes. As an integral part of the Operations team, you will work cross functionally to gather operations and business requirements and report Product Management Key Performance Indicators (KPIs). 

WHAT WILL YOU DO?

  • Help other teams and stakeholders (internal Audit, Finance, Legal, Sales, etc.) understand administrative duties of Sales Ops and work with those stakeholders cross functionally to develop increased efficiency in administration through automation
  • Provide regular and ad-hoc reporting as required to support the operational excellence of the Customer Service and Sales organizations.
  • Oversee the support backlog within the platform and prioritize, resolve and escalate as appropriate.
  • Oversee operational tickets and help triage high priority items as necessary.
  • Assist Product and Technology in the design, development, and implementation of scalable, innovative solutions leveraging the platform.
  • Assist Product and Technology in the design of seamless integration among back-office applications.
  • Work with Program Management teams to communicate system changes and coordinate company wide-tests and initiatives.
  • Work with training staff to establish and maintain platform knowledge and adoption for all levels of the organization.
  • Assist with data loading and clean-up efforts as needed.

What we look for:

  • 2+ year of management experience leading technical or professional employees.
  • At least 4 years of hands-on Salesforce CRM experience.
  • At least 3 years of Salesforce Sales Operations experience.
  • At least 2 years of complex CPQ experience, ideally starting from implementation
  • Excellent project management skills and analytical skills with strong bias-to-action.
  • Proven experience working with and leading senior technical contributors.
  • Proven experience working with all levels and multiple user groups with an ability provide key insights from the data to improve overall customer service effectiveness and efficiency.
  • Bachelor's degree
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Location

We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

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