Managing Director, Product and Experience Lab at West Monroe

| Chicago
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Ready to thrive in the next step on your career journey?

West Monroe has an immediate opportunity for a senior digital leader to join our Product & Experience Lab (PXL) practice as a Managing Director/Partner.  This role will be instrumental in helping build and scale PXL into a national leader in digital strategy, product and experience work – from invention to scale – helping lead our people and client work. This role will focus on continually defining the strategic direction for the practice, leading West Monroe’s digital POV (for the firm and our clients) and helping build a culture obsessed with inventing, designing, and bringing to life incredible digital strategies, products and experiences for our clients. As a newly formed practice of 60+ people across West Monroe offices, PXL has a lot of momentum. The impact of digital in our lives, on society, and in business has never been so clear. The need for businesses to create lovable products and experiences has never been so great. This role within PXL is part of defining moment in West Monroe’s legacy and will be instrumental in shaping the future of it.

What You Will Be Doing: 
Client Delivery

•Working with brands to develop strategies, products and experiences that help them reinvent their future, deliver growth and long-term market relevance and leadership. 
•Lead strategic engagements to renovate and reinvent business models to reflect the new digital economy. 
•Drive end-to-end digital transformation across business, technology, process, and people, creating value by reinventing the core of the client’s business.
•Lead multi-disciplinary teams in the delivery of new digital services or the iteration of existing ones. 
•Directing, encouraging and inspiring teams to push the edge of quality, creativity, and digital innovation. 
•Providing strategic advisory capabilities with all levels of leadership and C-Suite clients. 
Practice Development

•Lead and inspire internal teams. 
•Expand the capabilities and skills of the team through coaching, development and hiring. 
•Collaborate with other internal practices to provide consistency across multi-disciplinary teams/deliverables. 
•Influence and actively participate in a culture that breeds creativity and innovation and increases employee fulfillment. 
•Build/expand internal methodologies.
Business Development

•Help West Monroe win new business through credibility and award-winning work. 
•Develop, lead and nurture client relationships.
•Actively speaking, writing and contributing to thought ware. Helping West Monroe get on the right stages.
What You are Great at: 

•You have a vision or point-of-view about where the industry will be in the next 3-5 years. 
•You have deep understanding of digital product organizations and how to make them work. 
•You appreciate and can lead many different types of people – business leaders, creatives, and software engineers
•You are an inspiring and effective people leader. You know how to get great work out of teams, and they respect you for it. Talent follows you and loves working with you.  
•You have empathy for your clients and intimately understand what they need. You have credibility with them. 
•You have a passion for technology and identifying ways to leverage it to solve business problems.
•You are comfortable being on stage – presenting, educating, training, influencing 
•You can get a team rallied around a vision, a plan, a point of view 
•You are committed to inclusion and diversity, and open to new ideas and perspectives 
•You are proud of your accomplishments – the teams you’ve led, the products you’ve built, and change you’ve made in the organizations you’ve worked with (you’ve even made some great decks along the way – but you’re more proud of the results) 
What You have Done: 

•You’ve led teams, people, clients, and really challenging work.  
•You have case studies demonstrating your ability to affect large-scale change.
•You have credibility as a thought leader and publisher.
•You have a reputation of delivering lovable products (apps, web apps, platforms, etc.)
•You are respected by both c-suite leaders and senior practitioners
•You’ve built (or helped build) a practice or team 

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases


Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.


Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.


Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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