The Operational Product Partner should be a highly organized individual with excellent communication skills. The focus of this position is to work with Paylocity leadership to ensure enhancements and challenges to our products are complete and appropriately communicated to our development team. The position will assist our developers to help investigate issues and to transform client enhancement into actionable stories for the Development team. Part of the responsibilities of the role will communicate progress and resolution to internal stakeholders. This role also engages with stakeholders to drive improvements in how they perform their work and leverage technology. A successful Operational Product Partner will effectively use their resources, both people and technology, to fill the business needs and must have a talent for collaboration and the ability to critically prioritize all client concerns, with a strong focus on high revenue clients.

The Operational Product Partner will have a key role in providing critical insights into client experience and application health. This person will also have the ability to be an independent decision-maker on assigned projects.

In response to COVID-19 & Paylocity’s commitment to keeping our employees safe, our employees are currently working remotely. New Hires will onboard and receive training remotely. In the future, this role will be required to work onsite in our Schaumburg, IL office, as outlined by the department, once local government orders indicate that it is possible in addition to when Paylocity determines it is safe to do so.

Responsibilities

Primary:

• Design and create project plans by working with key stakeholders, Product Analysts, and development early on in feature definition to understand targeted users and feature goals, suggest measurements, events to track and KPIs and dashboard specifications
• Investigate issues and to transform client unmet needs into actionable stories for the Development team
• Communicate findings and recommendations across all levels of the organization and work towards creating a data-informed culture at Paylocity
• Develop, maintain and demonstrate comprehensive knowledge of multiple products, with the ability to support our internal and external end-users as needed
• Ongoing analysis of the current product line to ensure that we are providing top-tier products to our clients
• Ability to work with organizational data and identify trends for areas of improvement
• Act as a “go-to” for critical situations, manage projects, or resolve escalations as assigned
• Create and manage feature rollout plans, which includes client communication for new software features and coordinate operational activities for releases, follow-up, changes or unexpected software downtime
• Providing coordination between end-users, developers, and clients to complete required activities
• Responsible on executing our internal process for “Major Incident” and provide actionable guidance across all levels of the organization
• Mentoring, becoming a trusted Product Partner within the team by providing guidance and coaching for level one
• Builds trust and respect, establish relationships, and develop a rapport with technical and non-technical team members
• Enable internal teams and clients to maximize the system's capabilities
• Create communications, knowledge, and procedures to maximize products usage

Core:

• Communication is a key factor for a successful Operations Product Partner
• Intermediate Excel with success in maintaining and organizing data. Skilled in VLOOKUP formula development, Pivot Table generation, and Pivot reporting.
• Next level research and test functionality is required for troubleshooting
• Prepare key presentations for key stakeholders, development, and executives
• Ability to handle multiple concurrent projects and meet deadlines
• Assist in training and documentation such as procedures, guidelines, and technical references
• Work through next-level analytical problems by using out of the box thinking that others could not solve for by providing creative solutions
• Possesses a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction
• Participate in training programs, and process improvement such as “Lean Six Sigma”
• Analyzing team, and operational data to identify performance gaps and unfavorable trends

Job Requirements

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Business or another relevant field with outstanding academics with the demonstrated ability to apply learned knowledge
• 3+ years of technical experience in Payroll / Human Capital Management, preferably at a SaaS provider
• Deep domain expertise in payroll, benefits, time & labor, or human capital management
• Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
• Experience with SQL or other relational databases
• Excellent analytical, organizational, technology skills, written and oral communication skill
• Working knowledge of Salesforce / Force.com platform and applications
• Previous experience with Atlassian JIRA tracking tool (or similar Agile tool)
• Up to 15% travel is required for Paylocity initiatives
• Key participation in Lean Six Sigma project

Preferred:

• Lean Six Sigma certifications
• Project Management (PMP) certifications
• Certified Scrum Product Owner (CSPO) certifications