Position Overview

The Operations Product Partner should be a highly organized individual with excellent communication skills. The focus of this position is to work with Paylocity leadership to ensure enhancements and challenges to our products are complete and appropriately communicated to our development team. The position will assist our developers to help investigate issues and to transform client enhancement into actionable stories for the Development team. Part of the responsibilities of the role will communicate progress and resolution to internal stakeholders. This role also engages with stakeholders to drive improvements in how they perform their work and leverage technology. A successful Operational Product Partner will effectively use their resources, both people and technology, to fill the business needs and must have a talent for collaboration and the ability to critically prioritize all client concerns, with a strong focus on high revenue clients.

 The Operational Product Partner will have a key role in providing critical insights into client experience and application health. This person will also have the ability to be an independent decision-maker on assigned projects.

Primary Responsibilities

· Design and create project plans by working with key stakeholders, Product Analysts, and development early on in feature definition to understand targeted users and feature goals, suggest measurements, events to track and KPIs and dashboard specifications

· Investigate issues to transform client’s unmet needs into actionable stories for the Development team

· Communicate findings and recommendations across all levels of the organization and work towards creating a data-informed culture at Paylocity

· Develop, maintain, and demonstrate comprehensive knowledge of multiple products, with the ability to support our internal and external end-users as needed

· Ongoing analysis of the current product line to ensure that we are providing top-tier products to our clients

· Ability to work with organizational data and identify trends for areas of improvement

· Act as a “go-to” for critical situations, manage projects, or resolve escalations as assigned

· Create and manage feature rollout plans, which includes client communication for new software features and coordinate operational activities for releases, follow-up, changes, or unexpected software downtime

· Provide coordination between end-users, developers, and clients to complete required activities

· Responsible for executing our internal process “Major Incident” and provide actionable guidance across all levels of the organization

· Mentoring, becoming a trusted Product Partner within the team by providing guidance and coaching for level one

· Build trust and respect, establish relationships, and develop a rapport with technical and non-technical team members

· Create communications, knowledge, and procedures to maximize products usage

Education and Experience:

· Bachelor’s degree or equivalent experience

· Project Management (PMP) certifications

· 3+ years of technical experience in Payroll / Human Capital Management, preferably at a SaaS provider

· Deep domain expertise in payroll, benefits, time & labor, or human capital management

· Strong MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP

· Experience with SQL or other relational databases

· Excellent analytical, organizational, technology skills, written and oral communication skill

· Working knowledge of Salesforce platform and applications

· Key participation in Lean Six Sigma project

This job excludes CO Applicants