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Principal Product Manager, Conversational AI

| Chicago | Hybrid
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Description

 

Job title: Principal Product Manager,  Conversational AI
Location: Santa Clara, CA (Jay St.)

Job Description 

ServiceNow is looking for an exceptional and self-starter Product Manager to help us shape the way conversational AI & mobile based products and services are built, delivered, and managed. We at ServiceNow IT are pushing limits with our own platforms to deliver exceptional employee experience. As the Product Manager for Conversational & Mobile Platform, you will play a critical role in delivering best in class employee service delivery and experience.

Purpose:

As the Product Manager you are responsible for product planning, delivery, and marketing throughout the product life-cycle.

You will develop a vision and road map for the product based on input from internal stakeholders, customers, market research and your own industry insight.

You will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet customer’s needs, and are delivered to a consistently high-quality standard.

You will develop a forecast for the product based on input from users, customers and stakeholders and market analysts and your own experience and manage its delivery.

You will identify the key benefits and value of products. This will be used to create and maintain adoption, engagement and enablement plans and collateral.

Responsibilities:

  • Define the product strategy and road map
  • Manage the product throughout its life-cycle from concept to end-of-life
  • Collect, manage and maintain traceability of requirements from all stakeholders across product releases
  • Write the business case for investments and gain internal approval
  • Write Product Requirements and Business Value documents
  • Work with internal stakeholders and third parties to assess and establish partnerships
  • Be the recognized expert in the business on the product, the market, relevant technology and the competition.
  • Develop core positioning and messaging for the product
  • Perform product demos to customers and develop relationships
  • Monitor, report and improve product performance
  • Run trials and MVPs, develop and concepts
  • Commission market and competitor research
  • Promote the product to through training/ enablement sessions, webinars, newsletters and other mechanisms
  • Develop and deliver training to technical sales support
  • Collate feedback from users
  • Represent the voice of the customer in senior level management meetings
  • Evangelize the product internally and externally
  • Be recognized as a leader in the business and build relations with business stakeholders
  • Deliver a regular (e.g. monthly) product performance metrics

Qualifications

  • 12+ years of experience delivering software products to end users
  • Bachelor’s degree in business or IT related field preferred

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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