We deliver digital workflows that create great experiences and unlock productivity.

Principal Product Manager, Platform Security (Authentication) at ServiceNow

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description


You will report to: Director, Platform Security

Are you passionate about product management when it comes to delivering great outcomes for your customers? Do you sweat the details and excel in a creative environment?

We are looking for an experienced Product Manager to join our Platform Security team. This is an opportunity to shape the features and experiences that make up our next-generation security enhancements and product offerings. Your technical experience, customer empathy and experience in software security will help you excel as an individual contributor as you work with engineering teams to focus on built-in platform functionality, helping ensure that our customers and partners can trust ServiceNow to keep their information secure.

What you get to do in this role

  • Work with product management, engineering, and design teams to form our product vision, strategy, and road-map, determine new experiences, and enhance existing functionality
  • Establish and prioritize a data-driven backlog of work including feature and quality improvement epics and user stories
  • Be the voice of the customer when evaluating daily development decisions
  • Consult with Product Marketing to produce go-to-market materials
  • Work with Documentation, Training, Support, and Professional Services to assure smooth uptake of new releases.


You have:

  • 7+ years experience as a Product Manager, Product Owner or Technical Product Analyst in a commercial software product company
  • 3+ years experience with one of the following areas: audit and monitoring, encryption, key management, authentication or authorization and access controls concepts and technologies
  • Working knowledge of common compliance security regulations and standards such as NIST Cybersecurity Framework, EU Cybersecurity Act, GDPR, FedRAMP or PCI
  • Adopt new technical concepts quickly
  • Make decisions between practical and desirable, which requires a good sense of what is technically possible
  • The discipline to focus on high impact activities (i.e., being good at saying "no" or "not now")
  • Comfortable delivering product presentations to large audiences
  • Must enjoy working in a collaborative environment


  • 3+ years of experience as a Product Manager on enterprise Platform as a Service or Software as a Service offerings
  • Financial Services security experience
  • Scrum Master or Scrum Product Owner certification
  • Familiarity with the Control Objectives for Information and Related Technologies (COBIT 2019)
  • CISSP, CompTIA Security+, OSCP, and GSEC: SANS GIAC Security Essentials certification is helpful.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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