Principal Product Manager, Platform Security at ServiceNow

| Chicago
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Are you passionate about product management and relentless when it comes to delivering great outcomes for your customers? Do you sweat the details and thrive in a fast-paced, innovative environment? Named as the world’s most innovative company in 2018 by Forbes, ServiceNow is transforming the world of work via our digital workflows and enterprise cloud platform. We are looking for an experienced Product Manager to join our Platform Security team.

 

This is an opportunity to shape the features and experiences that make up our next-generation security enhancements and product offerings. Your technical acumen, customer empathy and strong experience in software security will help you thrive as an individual contributor as you work closely with engineering teams with a specific focus on built-in platform functionality which helps ensure that our customers and partners can trust ServiceNow to keep their information secure in a highly reliable and performant manner.  

 

What you get to do in this role:

  • Work with product management, engineering, and design teams to formulate our product vision, strategy, roadmap, define new experiences, and enhance existing functionality.
  • Define and prioritize a backlog of work including the creation of epics and user stories, and be data-driven in prioritizing features and quality improvements
  • Be the voice of the customer when evaluating day-to-day development decisions
  • Collaborate with Product Marketing to produce go-to-market materials
  • Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake of new releases

 

To be successful in this role, we need someone who has:

  • 5+ years experience as a Product Manager, Product Owner, Consultant or technical Product Analyst in a commercial software product company
  • 3+ years experience with encryption, authentication, or authorization concepts and technologies
  • Working knowledge of common compliance security regulations and standards such as NIST Cybersecurity Framework, EU Cybersecurity Act, GDPR, FedRAMP and PCI
  • The ability to learn new technical concepts quickly
  • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
  • The discipline to focus on high leverage activities, i.e., being good at saying “no” or “not now”
  • Comfortable delivering product presentations to large audiences
  • Must enjoy working in a highly collaborative environment

 

 

Bonus Points:

  • 3+ years of experience as a Product Manager on enterprise Platform as a Service or Software as a Service offerings
  • Financial Services security experience
  • Scrum Master or Scrum Product Owner certification
  • Familiarity with the Control Objectives for Information and Related Technologies (COBIT 2019) is desired
  • CISSP, CompTIA Security+, OSCP, and GSEC: SANS GIAC Security Essentials certification is helpful  

 

Travel:

Up to 30% annually

 

Work Environment:

We provide competitive compensation, generous benefits and a professional but non-stuffy atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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