Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Principal Product Manager, Platform

Primary locations: Chicago (IL), San Diego (CA)

Secondary locations: Santa Clara (CA), San Francisco (CA)

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere. 

To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out. 
 

Team

Come join the Platform Developer Experience (DevX) product team and work with a talented group of PMs, engineers, designers and researchers. Platform success is measured in two forms: First as the underlying set of technologies that power the ServiceNow suite of applications, and second, as a development platform to quickly, simply, and intuitively enable custom applications. 

With the Now Platform, developers of all skill levels can quickly build modern applications using low-code and no-code tools that unlock business value for their organizations. Within the DevX product team, we make it our priority to deliver an exceptional developer experience for our customers and partners as they build and extend apps on our platform.

Role

Your mission will be to deliver the next generation low-code development experience on the Now Platform, making app development accessible for builders of all skill levels. This role is extraordinarily collaborative, working with peer inbound and outbound product managers, customers, engineers, designers, researchers, and other cross functional teams. 

What You’ll Do:

• Drive product vision and strategy that delights our developer community and helps us stand out in the marketplace
• Collaborate with customers, researchers, and designers on developing and testing innovative product ideas
• Own product feature-based competitive analysis
•  Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies Serve as a product owner on the scrum team(s) and work with engineers, designers and UX Research to deliver a quality product on time Establish and maintain relationships with other business units to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
•  Create product/feature plans for each release, including acceptance criteria, use cases, and success metrics
• Create base documentation (content, features, and delta docs) and enable Outbound PM, support, training and docs team
• Help with press and analyst briefings as needed
• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how customers are using the product, gains & pains, reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains & pains
•  
• To be successful in this role, we need someone who has:
• Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible
• Technically savvy with experience working with developers and designers to craft delightful customer experiences
• Strong prioritization skills and the discipline to focus on high impact activities
• § Top notch written and oral communication skills
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
• A track record of productive collaboration with engineers, designers, and other product managers and enjoys working in a highly collaborative environment
•  

Bonus Points:

 Deep understanding of application development principles and developer tools

Experience working with ServiceNow

Familiarity with Platforms like force.com, Microsoft PowerApps, SAP, Intuit, Appian, Pega or others

Qualifications

To be successful in this role you have:

• To be successful in this role, we need someone who has:
• Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible
• Technically savvy with experience working with developers and designers to craft delightful customer experiences
• Strong prioritization skills and the discipline to focus on high impact activities
• § Top notch written and oral communication skills
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
• A track record of productive collaboration with engineers, designers, and other product managers and enjoys working in a highly collaborative environment
•  

Bonus Points:

 Deep understanding of application development principles and developer tools

Experience working with ServiceNow

Familiarity with Platforms like force.com, Microsoft PowerApps, SAP, Intuit, Appian, Pega or others

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.