Why does Thoughtworks exist? To create an extraordinary impact on the world through our culture & technology excellence.
Chicago, IL

Principal Product Manager at Thoughtworks

| Chicago
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Principal Product Manager is responsible for strategizing, designing and orchestrating a holistic Customer Experience (CX) vision, a CX roadmap and action plan that weave together the top CX opportunities supported by business valuation as well as a technology strategy and roadmap. The Principal Product  Manager owns the CX engagement and shepherds all the work streams from a strategic and value-driven perspective, and toward a common vision and plan for delivery. A key area of focus of this role is also building and growing a trusted advisory relationship with key clients such that they understand the value proposition of Thoughtworks CX Service Line and desire to foster ongoing CX engagements. 

You’ll spend time on the following:

Shape CX Strategy: 

  • Design and drive differentiated product strategies and service offerings that showcase Thoughtworks as a premium player in the CX marketplace
  • Understand the market and trends that could impact current and future clients
  • Support the introduction and adoption of the CX Service Line vision and strategy through compelling narrative and assets
  • Ensure CX strategy adapts and responds to business priorities, market trends, and customer trends and insights

Drive CX Service Growth: 

  • Contribute to the shaping and selling of the CX Services
  • Partner with Client Leadership Team and advise on creating a pathway for a CX opportunities and shaping compelling and profitable proposals
  • Partner with Product Managers to ensure effective understanding of CX Services
  • Develop sales and marketing enablement content such as pitch decks, engagement models, premium pricing and thought leadership

Deliver Undeniable Value For Clients:

  • Know the client's strategy, structure and business model in order to effectively navigate organizational politics. Also to  provide advice and support to the client to help move their agendas forward within the organization
  • Define and run the executive communications, continuously aligning expectations and guiding them on the engagement journey to ensure common understanding and agreements at milestones and decision points
  • Understand what success means to the client and ensure that the value being delivered is explicit, and well understood by the client and the Thoughtworks teams
  • Orchestrate across a multi-disciplinary team to create a unified strategy that drives customer and business value across online and offline touchpoints
  • Ensure alignment across the team around successful delivery of CX Service Line projects that deliver profitable work and deliver referenceable case studies
  • Own the product backlog and constantly evolve it based on the latest changes in the business
  • Accountable for value prioritization for your team
  • Constantly measure the success of your project and the products you own to ensure the team is on the right track to deliver value to the customers and the business
  • A visible and active leader within the client engagements that provides mentorship, feedback, coaching, and advice, also builds community around capability development initiatives

Cultivate Talent: 

  • Take ownership for growing the CX Service Line through recruitment and internal opportunity activities; provide recruitment support to Markets as needed
  • Partner with the People Team on Performance and Growth initiatives and activities, such writing job descriptions, building development plans, designing & facilitating L&D sessions
  • Continuously looking for opportunities to drive our product and CX capabilities forward
  • Foster a collaborative, adaptive, outcome-oriented team environment
  • Provide performance management support as needed, this may involve direct support for 5-10 product leaders, within our outside of client engagements
Here’s what we’re looking for:
  • Respected expert in the product management discipline
  • Excellent ability to communicate effectively and tactfully across all levels of the business (written and verbal)
  • Role model consultant and influencer
  • Strategic outcome focused
  • Deep curiosity and empathy for the challenges that our clients face with a passion for helping them succeed
  • Known as someone who is flexible, thrives in ambiguous situations and creates order and a path forward for a wide array of stakeholders
  • Adept at workshop facilitation (e.g., roadmapping, innovation and alignment workshops)
  • Able to draw out the best ideas from teams and individuals
  • Solves problems in unique ways by drawing from background and experience working in an array of contexts
  • Highly collaborative and able to identify and able to cultivate healthy team dynamics, course correcting as necessary
  • Capable of shifting easily and quickly between strategic and tactical work
  • Strong coaching skills
  • 7  to 15 years of experience in product management
  • Adept at writing proposals, shaping engagement teams and SOWs
  • Effective at selling CX value proposition to prospective clients

A few important things to know:

While we’ve traditionally been a traveling consultancy, travel is not required for this role at the moment. We anticipate the need for travel to a client site for a couple of days if support is needed, or to other offices during regular intervals, when it is safe to do so.

 Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtworks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of Thoughtworks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Thoughtworks employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. Thoughtworks will adhere to all federal, state, and municipal laws and regulations governing employment.


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Where we are

Across from Chicago's iconic Millennium Park, our office offers indescribable lake views and access to some of the city's greatest attractions.

What are Thoughtworks Perks + Benefits

Thoughtworks Benefits Overview

Personal development programs and training tailored to the career path that you choose
Allowances for books, conferences & training, cell phone, local transit, and high-speed internet
Opportunities for global assignments/travel
Internal conferences & community events

Friends outside of work
Eat lunch together
Intracompany committees
Employee-led and driven groups created as a way to help connect underrepresented employees with each other for support, networking, and relationship building.
Daily sync
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity, equity, and inclusion have the power to create transformative social change.
Unconscious bias training
An interactive session where participants will learn what unconscious bias is, where it comes from, how to spot it, and how it can have an impact in the workplace.
Diversity Employee Resource Groups
Communities of passionate individuals committed to growing diversity, equity and inclusion at ThoughtWorks
Hiring Practices that Promote Diversity
We strive to be equitable, reflective, and inclusive of the society we live in. Home to all: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background or identity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Behavioral Health Program is a free, confidential service to all employees to help with everything from mindfulness and managing stress to planning your new home purchase.
Retirement & Stock Options Benefits
401K with Employer Match up to $4500/Year. Roth (post-tax) and Traditional (pre-tax) options available.
401(K) Matching
Company Equity
All permanent employees are granted Stock Appreciation Rights (SARs) upon their hire date.
Child Care & Parental Leave Benefits
Child Care Benefits
$100/year for parenting classes
Generous Parental Leave
Birth mothers are eligible for twelve (12) weeks. Birth fathers, adoptive parents or parent through surrogacy are eligible for (6) weeks.
Remote Work Program
While we’ve traditionally been a traveling consultancy, travel is not required at the moment. We anticipate the need for travel to our client locations in the future when it’s deemed safe.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Generous Vacation Accrual Beginning Day 1 with Year-Over-Year Rollover
12 week paid sabbatical after 10 years of employment
Paid Holidays
Paid Sick Days
7 personal/sick days per year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Up to $130/month to cover public transportation and bicycle expenses when working in your home office.
Company Outings
Free Daily Meals
Employees get free lunches on Friday when in their home office.
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
$1650/year to support your unique career development needs
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Allowances for books, conferences, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose

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