Want to be in the middle of everything at a hyper growth startup? Then come join us for a unique and exciting  opportunity! Cribl is defining a new market category for observability pipelines and is building a product advocate team. Our rapidly growing customer base includes some of the world’s largest  organizations. We are backed by top investors, and have built a culture around growth mindset, tenacity, curiosity, creativity, and passion for building something special! We're looking for the best and the brightest 'A' players who want to make a difference doing a job they love. 

Product Advocates are the link between our go to market organization and the product teams here at  Cribl. These experts specialize in helping customers understand the potential of using Cribl products,  wowing them with our functionality while also helping them use the product in unique and exciting ways.  This role requires deep technical understanding married with the ability to communicate across a variety  of mediums to varied audiences. The focus is on Cribl products and potential use cases, equipping folks  who are using them with tips, tricks, and how-to’s. This customer-first approach is focused more on making customers successful than on selling the product – because let’s face it, once users understand what Cribl products help them do, they inevitably want to buy  more. You’ll be responsible for managing customer requests, responding to those requests, and providing  insight to the rest of the Cribl team and other stakeholders on challenges and opportunities our customers run into when using our products.  

Responsibilities: 

This unique role is a charter member of the Product Advocate team here at Cribl, and will be responsible for:  

• Engaging new users of Cribl products, or those who haven’t yet signed up  for formal support, and ensuring they are fully enabled to realize the value of Cribl solutions in their environment  
• Creating messaging, content and experiences that deliver accurate, helpful information to folks evaluating/using Cribl products so they can make informed decisions
• Engaging in two-way dialog about company, product, and marketing priorities and delivering  expertise to potential buyers.
• Evangelism - You will be an champion for the products, solutions, and company in media, social  media, at events, for analysts, with sales, and with customers and prospects 

Qualifications:

• Experience in technical/product marketing, customer success, systems engineering, developer relations or other customer facing technical role
• Impeccable written and oral communication skills, including creating written content and giving  presentations to varied audiences  
• A blend of technical understanding and the ability to deliver complex concepts in a clear, concise manner to Cribl users 
• Driven, self-motivated, and always looking for ways to improve on our current marketing efforts 
• Ability to drive projects through to completion, cooperating and coordinating with many other 

 groups within the company. 

• Must be willing to travel to interact with customers. This role will typically require 10-20% travel.
• Exceptional capacity to prioritize in a fast-paced, dynamic environment.  

Education: 

• Education comes in lots of forms. Talk to us about how you can do this job.  

Bonus points: 

• No fear! Speak your mind 
• Good jokes, or maybe better, bad jokes 
• A love for goats 

What we offer: 

• Competitive salary 
• Healthcare coverage: medical, dental, vision 
• Generous PTO policy

* Great teammates who put customers first and share a love of learning, fun and a desire to build a company, product and culture we’re proud of