Product Director, Customer Engagement at ActiveCampaign
What your day could consist of:
- Working closely with Product, Engineering and Design leaders to build a roadmap for your team/s that is consistent with ActiveCampaign's strategic vision
- Collecting and analyzing feedback from our customers and key stakeholders to build out requirements
- Building deep customer and market understanding by working with external and internal stakeholders
- Empowering teams to solve customer problems without constrained thinking and with a platform mindset
- Collaborating with design and engineers during the development process
- Working with other leaders to define and measure product objectives & goals
- Defining/measuring usage signals & leveraging them to drive product performance
- Facilitating communication across the organization and to our customers
- Partnering with Product Marketing and other orgs to ensure successful GTM & operational readiness
What is needed:
- 7-10+ years of experience as a leader or group product manager in the software development space
- Experience building products with a high degree of customer centricity, ideally for a fast-scaling US-based SaaS company
- Experience building products for the SMB space is a plus
- Strong entrepreneurial and ownership spirit
- Experience with agile software development methodologies with weekly release cycles
- Proven track record of building out and delivering progressive and fast-paced product roadmaps
- Ability to communicate with a variety of internal and external audiences and clearly articulate the product vision
- Ability to effectively communicate the “why” to various audiences and achieve buy in
- Ability to effectively coordinate across internal teams such as marketing, development and design
- Ability to breakdown complex projects into work streams, achievable roadmaps and iterative releases that deliver customer value
- Strong analytical skills
- Ability to distill high level requirements into actionable cards for design and engineering
- Excel at leading creation of prototypes
- Ability to prioritize work and understand the trade-offs to make the best decisions for your products
- Ability to lead by example and to drive quality in team, department and organization
- Successful at leading, coaching and mentoring product teams