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Product Director, Digital Consumer Experience

| Chicago

Why VillageMD?

VillageMD is changing the trajectory of healthcare by empowering primary care physicians to make informed decisions and engage patients in meaningful ways. We work with thousands of clinicians and healthcare disruptors across the country to build and contribute to our platform to improve patient health while driving down the cost to deliver it.

We are a mission-oriented organization and are thrilled about the work that we do every day. We’re transparent, collaborative, and relentless in pursuit of our mission, all while doing so with humility and a low ego. We believe that diverse backgrounds and experiences create the best opportunity for innovation and the community that we are creating is greater than any individual.

As Product Director, Digital Consumer Experience, you will create a meaningful, high fidelity way for patients with all different backgrounds to digitally experience primary care. Whether in their home or on the go, this experience will be informed by the exact clinical needs of each patient. To create this capability, you will guide an elite team of technologists and clinicians and engage directly with consumers to deliver an unprecedented experience that is connected and personalized.

 

What are examples of work that the Product Director, Digital Consumer Experience will do at VillageMD?

  • Lead the Product Management and User Experience Design vision to create an experience for patients of a new breed of primary care clinics around the United States.
  • Collaborate with technology and clinical leadership to create a truly stand-out consumer experience utilizing mobile, web, and AI-based technologies.
  • Incorporate future-state product components during each planning cycle that includes consumer channels such as chatbot, voice integration, IoT, and VR.
  • Build and guide a team of product managers / leads and UX designers to execute the consumer vision.

What will make you successful here?

  • Be a leader that engenders trust by digging into the details and taking personal accountability for the product and your actions, every day.
  • Have a vision, execute blocks of work, and remain flexible using the right amount of process.
  • Continuously create value that is palpable.
  • Think clearly, communicate concisely, and collaborate always.
  • Rapidly iterate the product to meet the diverse needs of patients of all personas as consumers.
  • Collaborate with the 1,000’s of physicians that we work with to truly understand the needs of their patients and quickly activate them through new digital capability development.
  • Thrive in a fast-paced environment, find peace in chaos, and absorb information quickly to create a plan.
  • A low ego.

The following experience is relevant to us:

  • 8+ years of experience in product management, product design, or customer experience where you have successfully created new consumer-focused products.
  • 4+ years leading teams of CX/UI/Product in close collaboration with software engineering.
  • Entrepreneurial-minded with a bias for action that’s balanced with pragmatism and process.
  • Can demonstrate results in creating and executing a consumer-first vision.
  • Experience with internet marketplaces and multi-channel consumer purchasing.
  • Articulate a passion for driving both engagement and behavior change through a superior digital customer experience.
  • Proficient at using analytically derived data from AI-models and consumer experience data to inform the roadmap.
  • Ability to see the challenge and mission of changing healthcare through the lens of the patient.


At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current delivery , and think critically about the problems that face primary providers today, that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and . My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solution to .

Emily

Healthcare Informatics Analyst

What are VillageMD Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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