Product Manager - Cloud Services

| Chicago

Product Manager - Cloud Services

Cloud Services - Chicago, IL - Full Time

 

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

 

So we’re looking for people who love a challenge. People who are happiest when they’re working hard, solving problems, and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

 

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

 

Being a Product Manager in Cloud Services means...

You will work with iManage Cloud customers, iManage Cloud Operations, iManage Cloud Services and other internal and external stakeholders to define services which will enhance the customer experience for iManage Cloud customers. In this role you will compile feedback, suggest service enhancements, and integrate these enhancements into the Cloud Services roadmap. You will manage the introduction of enhancements to our Cloud Services from inception through customer availability. This position reports to the Sr. Product Manager-Cloud Services as a member of the iManage Cloud Service Team. The ideal candidate will have prior experience as a product manager for a cloud services provider with a background in delivery of IT services.

 

Responsibilities

  • Define requirements for an iManage Cloud Trust Center and manage launch of the Trust Center to the field.
  • Gather, analyze and track feedback from internal and external stakeholders to identify opportunities for service enhancements
  • Monitor iManage Cloud competitors to identify competitive opportunities for service enhancements
  • Define and maintain a cloud services roadmap with input from all stakeholders
  • Drive delivery of cloud services enhancements
  • Engage with product-level product managers to prioritize product enhancements which enhance the cloud experience
  • Develop requirements documents and use cases for service enhancements
  • Align service enhancements to SLA requirements
  • Provide effective written and verbal updates on the product roadmap to internal and external audiences

Requirements

  • Bachelor’s degree in computer science or information technology discipline
  • 3 to 5 years of experience in information technology or enterprise software
  • 1 to 3 years of experience as a product manager for a cloud service provider
  • 1 to 3 years of experience engaging with customers in a service or support role
  • Ability to operate at both a strategic and tactical level with a strong technical aptitude
  • Design-focused with the ability to translate user feedback and usage data in requirements; conducting competitive analysis and synthesize data from a variety of sources to support decision making and solution design using a variety of tools (Microsoft Excel, Transact-SQL, etc.)
  • Skilled in working effectively with agile teams in an agile framework
  • Excellent written and oral communications skills
  • Self-motivated, with the ability to take independent initiative
  • Experience writing Python or PowerShell scripts which utilize a Rest-API is a plus
Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

How do you collaborate with other teams in the company?

We have a very open environment and believe ideas can come from anyone independent of seniority. We are constantly learning and evolving as an organization, and encourage our teams to have a deep hunger for learning. We are constantly innovating and introducing new mechanisms to improve efficiency through machine learning and AI and concepts.

Mohit

CTO

How does the company support your career growth?

iManage supports career growth by providing opportunities to move within the organization to learn other parts of the business. Career growth presents itself in opportunities to engage in process improvement and the ability to lead and take responsibility for initiatives within my department

Jacqueline

Cloud Services

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

How do your team's ideas influence the company's direction?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Program Manager

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We offer competitive salaries based on market data. Our benefits include Health/Vision/Dental/Life insurance, 401k matching, performance bonuses, flexible working environment, and generous PTO.

Company Culture:
We have a collaborative open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits!

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting qualifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, breakfast on M/F, drinks + beer/wine
- Game room + Ping Pong table

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Stocked Kitchen
Some Meals Provided
Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
Happy Hours
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
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