ABOUT US:

At ShopRunner, our mission is to help retailers thrive by sparking and deepening connections between shoppers and the brands they love.

Our millions of members receive exclusive benefits such as free 2-day shipping, free returns, 2-click checkout and special promotions across our network of 100+ retailers. Our retailers enjoy the power of cross-retailer network effects in the form of new customers and increased purchase frequency.

With people in offices in Chicago and Conshohocken, PA, we’re perpetrators of good vibes and great experiences for our customers, our merchants and each other.

ABOUT THE ROLE:

ShopRunner is evolving its mobile app to be a shopping destination where customers discover on-trend fashion, develop their personal style, and buy with confidence. As a Consumer Mobile Product Manager, you will be responsible for improving the mobile customer journey from download to discovery to purchase and beyond. You will be obsessed with the customer experience and driving satisfaction, engagement, and purchases.

You will be responsible for ideating, researching, testing, and defining new features or feature improvements that enhance the shopping discovery experience. You will collaborate deeply with design and engineering to bring ideas from concept to customer. You will collect and analyze quantitative data and qualitative feedback to iterate and improve the experience. You will stay up to date with mobile ecommerce trends and competitive activity. The breadth of your learning and recommendations will inform feature development, and ultimately the product roadmap.

ABOUT WHAT YOU’LL DO:

• Manage new feature implementation including creating product requirement documents, feature specs, wireframes, analytics requirements, and KPI definitions
• Vet product ideas by testing with users and staying up to date on market trends
• Provide UX feedback both in the design and implementation phase of a project
• Collaborate closely with design and dev team in an integrated agile process
• Draft and prioritize user stories
• Triage product requests, ideas, and bug reports
• Monitor and analyze product dashboards
• Clearly communicate feature / project status to all stakeholders, and take responsibility for deadlines and deliverables
• Make key product decisions based on product analytics and consumer insights

ABOUT WHAT WE’RE LOOKING FOR: 

• 2+ years of product management experience, and at least 5 years of professional experience
• You’ve worked hand-in-hand with design and engineering teams defining and ultimately delivering features.
• You have experience creating product requirement documents, wireframes, analytics requirements and KPI definitions
• Customer Champion. You are obsessed with all the details that lead to a polished and beautiful product
• Detail Orientation. You sweat the small stuff. You’re extremely organized and accountable for tracking and delivering results.
• Bias for Action. You know how to make things happen.
• Enthusiasm. You are excited about working in a startup environment but are unfazed by the ambiguity and dynamic culture that come with it
• Product Experience. You’re familiar with agile methodologies. You have experience with and interest in consumer mobile products, especially e-commerce or retail.
• BS in a relevant field

Note: We are unable to provide sponsorship for this role

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.