Kin Insurance
We’re innovating in an industry largely untouched by tech, so we are always thinking big.
Chicago, IL
Remote

Product Manager, Customer Funnel at Kin Insurance

| Remote
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The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin’s Product team is the fulcrum that takes our vision of what home insurance should be and makes it real. Our product managers are responsible for the commercial success of the product. We straddle technology and all other business areas to ensure the right work is getting done at the right time.

We are currently looking for a Product Manager to join our Quote and Purchase Experience team. As a Product Manager, you will immerse yourself in both the customer and Kin Insurance Agent experiences, deeply understanding how different customer personas purchase home insurance, both with and without human help. As all sales at Kin pass through these two channels, collaborating with leaders across the organization, product management peers, sales, and revenue operations is critical in this role.

In order to be successful in this role, you will need to be creative, empathetic, self-directed, and curious. You will be able to learn quickly about both of these types of “customers” and be excited to implement solutions to make their lives easier and to make insurance more human.

A day in the life could include:

  • Collaborating with user research and sharing key learnings with your development team, the product team, and the company
  • Collaborating with design to create functional prototypes for user testing and mockups for developers
  • Digging deep to understand the most significant problems that face our users and working with design and engineering to develop and test solutions, supported with data
  • Creating and managing prioritized product roadmaps of epics that address the biggest business needs and meaningfully impact our OKRs
  • Writing user stories that provide all of the details needed by our development teams to develop key features
  • Coordinating and leading regular team and stakeholder meetings to both gather feedback on your projects and to share important updates
  • Defining, evangelizing, and monitoring metrics that demonstrate product success

I’ve got the skills… but do I have the necessary ones?

  • 8+ years total work experience
  • 4+ years product experience
  • A passion for customer feedback and research
  • Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
  • Product management experience at B2C or other software/technology companies
  • Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans
  • A/B testing and other experimentation experience
  • Experience owning process management or process improvement projects
  • An eye for great products and willingness to advocate for new features with qualitative and quantitative reasoning
  • Ability to communicate with empathy and precision
  • Ability to effectively communicate with engineers about technical features and product architecture

Oh, and don’t worry, we’ve got you covered! 

  • Medical, Dental and Vision Insurance (including 100% employer-paid plans)
  • Flexible PTO policy 
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance 
  • Onsite gym membership - when we return to the office (Chicago office only) 
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact
About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.


EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Where we are

Directly off of the Monroe Blue and Red Line stop, our office sits in the heart of the loop, with quick access to Millennium Park.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Red ShiftDatabases
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What are Kin Insurance Perks + Benefits

Kin Insurance Benefits Overview

Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That is why we provide a variety of options and coverage levels that alloy you to customize a plan that is right for you!

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snacks!
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
For our Chicago employees, we have an onsite gym
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications

An Insider's view of Kin Insurance

What's something quirky about your company?

Everything has been unique about my time at kin. My role has changed and grown in many ways. With start ups, things are constantly changing and you have to adjust to those changes with a positive attitude, which I think my team does very well! Working at kin has been quite the adventure.

Isabel Peralta

Customer Service Supervisor

What does your typical day look like?

I start my day with a mandatory fresh pot of coffee because Richard runs on Dunkin. After clocking in for showtime, I check in with my team for some positive energy and goal setting for the day. I reach out to my clients, find the best solutions, problem solve with my team, and wrap up my day, ready to do it again tomorrow.

Richard Smith

Sales Consultant

How does the company support your career growth?

Kin takes pride in its employees and provides opportunities for them to grow their skill set. At a fast-paced start-up, there are limitless opportunities to grab ahold of. If something interests you, you can dig in and run with it. I started my career at Kin in sales and jumped at a new opportunity to work on compliance-related projects.

Holly Rousseau

Product Manager

How do you make yourself accessible to the rest of the team?

I think what I like most about working here is the sense of trust - both up and down. I can trust (and hold accountable) the people I’m asking to help me get things done, and I am also trusted (and held accountable) by the people asking me to help them. That feels good, but it also feels right. Freedom is key to real creative problem solving.

Kael Shipman

Engineering Manager

What makes someone successful on your team?

Ultimately, to be successful on a team you first need to know how to be a good team player. It is my belief that good team players are full of positive energy and enthusiasm, regardless of the situation. I’m an optimistic individual who is always thinking about the best possible outcome of every interaction. That really encompasses the Kin culture.

Jorge Ortiz

Sales Consultant

Kin Insurance Careers in Chicago
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