Product Manager, Customer Success

Working at Paro

We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also want every employee to enjoy the journey. We work collaboratively, do the right thing, never settle and put our best work into everything we do. 

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Join us as we build the future of work and make finding perfect-fit talent as simple as buying a product online. A mass migration to the freelance economy is already underway, and many leading analysts predict that 50% of the workforce will be freelancing by 2025. We are backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, and we are on the path to disrupting the $500+bn antiquated finance/accounting industry.

The Role

Paro is hiring a Product Manager to drive our internal Customer Success & Sales tools forward while working on a dedicated modern product team. The Product Manager of Customer Success is responsible for growing our internal Sales and Customer Success product from MVP to a significant revenue generating product for Paro by innovation, identifying problems, and rallying the team behind solutions to successfully deliver features that our users love. You will work closely and cross-collaborate with the customer success and sales teams to deliver holistic solutions for our users that align with our business unit objectives. 

The ideal candidate will have experience with internal tooling, customer success, and international merchant services. You will be an expert in communicating across functional teams, and have worked on a modern product development team. This Product Manager will take ownership of the Customer Success and Sales product to grow the business unit through innovative solutions, quickly. 

Responsibilities include

• Collaborating with an empowered product team (designer, lead engineer, & data lead) in a fast paced, ambiguous, innovative, & agile environment 
• Building products and processes for our project life-cycle and professional services automation
• Productizing features to support out internal customer success and sales teams
• Interacting with the Artificial Intelligence team to leverage AI products 
• Articulating complex needs in a simple clear and concise way 
• Evangelizing product solution and gain buy-in across the organization
• Own customer success & billing infrastructure roadmap, user experience, & develop user stories
• Work with team members located in different time zones (US, Europe, & India)
• Data guided approach to solutions and KPIs
• Identify build vs. buy opportunities with the business and product team
• Help to pioneer the future of work in the gig economy through bleeding edge technology

Requirements

• 3+ years in a Product Management role
• Experience productizing customer success tools, merchant services, & billing infrastructure
• Bachelor's degree or comparable hands on experience
• Experience utilizing salesforce while leveraging sales tools 
• Nice to have: familiarity with corporate finance (accounting 101 & finance 101)
• Excellent communication skills, with the ability to convey intricate ideas in a simple, clear, and concise way
• Expertise in writing epics, user stories and product quality assurance
• Proven experience influencing without authority (stakeholders & product teams) 
• Proven success working with cross-functional teams
• Experience evangelizing product vision and solutions across the organization
• Very detail oriented with strong follow through 
• Past experience collaborating across functional areas in Sales, Customer Success, Recruiting, Finance, Accounting, and Marketing
• Proficiency in Google Workspace (formerly G Suite) - Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday (minimum time off)
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

We help growing companies gain confidence in their finances. Paro matches businesses with the highest vetted bookkeepers, accountants, financial analysts, and CFOs who provide remote, on-demand, hourly support when clients need it. We only accept 2% of applicants into our highly curated network of experts, so clients know they’re working with the best of the best.

Ultimately, our mission is to empower business professionals to pursue meaningful work on their own terms. We provide freelancers with a platform to grow and manage their book of business, along with tools to predict their future earnings.