Product Manager, Data Services at ShopRunner

| Chicago
Sorry, this job was removed at 11:09 a.m. (CST) on Saturday, July 13, 2019
Find out who's hiring in Chicago.
See all Product jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

We connect customers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 140+ of the best online stores. Our members save time and money with benefits including free 2-day shipping, easy 2-click checkout, and free returns all while we help them stay up on the latest trends that appeal.

For merchants, we’re driving eCommerce business, producing insights with a growing data analytics practice to boot. With a powerful two-sided network and a robust data platform, we’re creating an eCommerce win-win, helping retailers compete. The landscape of retail is changing and we’re here to empower retailers to take their place in that exciting evolution.

We have people in offices around the world: Headquartered in Chicago, with offices in Conshohocken, PA (Philly area), New York, San Mateo and Krakow, Poland. We hustle to get things done, creating wins for customers, merchants and each other.


The ShopRunner Data Platform, which manages data from across our retailer network of 140+ retailers, is foundational to all of ShopRunner’s products and services. As a Product Manager for our Data Services, you will be responsible for ensuring the data that we collect from our retailers—product catalog, orders, shipment, and customer data—is processed and made available with speed, breadth, depth, and quality to meet the business needs of a range of products. These products serve both our members and our retailer network. They include the ShopRunner mobile app, website, and innovative products on retailers’ sites, such as out of stock notifications and new customer offers.  

In order to support a delightful product discovery experience, convenient checkout, scalable and accurate processing for our retailer-facing products, and finance operations, we need data services that are complete, accurate, up-to-date, organized, and easily searchable. You will be responsible for measuring and managing how our data services keep ShopRunners’ products humming by identifying any gaps or opportunities, working with engineering, managers, and other stakeholders to prioritize delivery, and ensuring that product catalog, orders, shipment, and customer data are of high quality and can integrate easily with ShopRunner products, defining and executing strategies to most efficiently address gaps.

  • Develop frameworks and create dashboards/reports to evaluate and measure key metrics for Data Services across the following data domains:
    • product catalog
    • order / adjustment processing
    • shipment tracking
    • CRM synchronization
  • Identify and prioritize data gaps and opportunities in partnership with internal stakeholders
  • Develop a cross-functional and multi-faceted strategy to continuously improve overall data availability, quality, and ease of development for consumers
  • Create processes and execute tactics against this strategy including managing and troubleshooting third-party partner feeds, data ingestion, normalization, and categorization
  • Build scripts and tools to analyze, measure, and display data to know how the system should be improved
  • Make graphs, charts, and tables that clearly explain what needs to be done and why
  • Define data service APIs for searching, retrieving, and updating data for our various consumers (including mobile app, retailer products, consumer website, data science, and public APIs)
  • Work in a highly cross-functional manner with engineers, data scientists, integrations specialists, product managers, partner success, and sales teams to affect changes
  • Effectively track and share progress
  • 3+ years of product management experience with data products, services, or APIs
  • Strong Analytical Ability. You love data. You are comfortable with manipulation and quantitative analysis of large data sets.
  • Detail Orientation. You sweat the small stuff. You’re extremely organized and accountable for tracking and delivering results.
  • Technical Skills. You can use SQL to query, join, analyze, and visualize large data sets. You are familiar with statistical analysis concepts using programming tools like Python or R. Knowledge of ETL processes preferred. Able to gain a basic understanding of what code is doing to transform data.
  • Strong Communication Skills. You can distill complex information/data into actionable insights for diverse audiences. You are adept at communicating technical ideas to non-technical people and effortlessly translate business problems into technical solutions.
  • Cross-Functional Player. You can work with diverse stakeholders to understand requirements, set expectations, and report progress. You are excited to collaborate with various team members from data engineers to sales professionals.
  • Bias for Action. You know how to create a plan, build consensus and make things happen.
  • Enthusiasm. You are excited about working in a startup environment but are unfazed by the ambiguity and dynamic culture that come with it.
  • BS in a relevant technical field (preference for Computer Science, Engineering, Mathematics, or Statistics)

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages


The beauty of our office is you can get everything you need, without ever having to leave the building. Food, post office, gym.... take that, winter!

What are ShopRunner Perks + Benefits

ShopRunner Benefits Overview

From generous PTO to weekly work-from-home, amazing parental leave, and volunteer time off, we've crafted the kind of benefits plan that supports a stellar employee experience! When you join ShopRunner, you get best-in-class healthcare for you and your family, 401k matching that vests immediately, an annual educational budget, and meaningful company options that give all Shoprunners some skin in the game. It’s all part of our culture of creating an environment that allows you to be your best self at work.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
ShopRunner values what our employees can do, not what time they sit down at their desks. We work hard and we show up, but we don't punch in and out.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Baseball games, holiday parties, darts, trivia, parties on our patio -- we make time to get to know one another and have fun.
Game Room
No game room, but we do have board game and trivia nights!
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We sponsor conferences, our teams speak at conferences, and we offer an annual reimbursement program for continuing education.
Tuition Reimbursement
Lunch and learns
Our lunch and learns run the gamut, and have included everything from product demos, to financial advising, trends in ecommerce, and interview training. We make time to learn from one another.
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
ShopRunner sets up quarterly hack weeks, where we focus on new ideas and special projects.
Online course subscriptions available
More Jobs at ShopRunner9 open jobs
All Jobs
Design + UX
Dev + Engineer
Design + UX
Design + UX
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ShopRunner's full profileSee more ShopRunner jobs