SMS Assist
Chicago, IL

Product Manager I

| Chicago

Summary

The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives.

 

Responsibilities

  • Lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model
  • Deliver value to customers, affiliates and internal users through frequent, high-value deliveries of software product
  • Create and prioritize unified product backlogs to ensure the most urgent and valuable work is getting done first
  • Work with operations stakeholders to develop and maintain a roadmap and set of multi-sprint release plans that set longer-term priorities for delivering value against the scrum team’s business charter
  • Translate user requirements into actionable language for developers and designers to efficiently architect and deliver solutions
  • Ability to translate technical capabilities, constraints, and impediments to business stakeholders in simple terms
  • Define, instrument, and analyze KPIs and metrics that inform the feature/product’s success and link to corporate initiatives
  • Sell and market your product to executive decision makers and end users
  • Identify stakeholders, build relationships, and influence others to get work done
  • Collaborate with local & overseas development teams with a willingness to accommodate varying time zones
  • Travel requirements: Some travel required (<10%)

 

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service – Proficient
  • Verbal Communication – Proficient
  • Written Communication – Proficient
  • Teamwork – Proficient
  • Relationships – Proficient
  • Organizational Awareness – Proficient
  • Learning Agility – Advanced
  • Analysis – Proficient
  • Problem Solving – Proficient
  • Process Orientation – Proficient
  • Prioritization – Proficient
  •  

    Role Specific Skills

  • Working knowledge of Agile Scrum methodology and the Software Development Life Cycle (SDLC)
  • Some experience with computer programming languages – strongly preferred
  • Project management skills
  •  

    People Management Skills

  • This role has no direct reports
  •  

    Qualifications

        Minimum Qualifications

  • Bachelor’s degree in Software Engineering, Computer Science or related disciplines
  • 0 to 2 years of relevant experience in product management, software development or data analytics
  • ­­­­­___________________________________________________________________________________

    Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

     

    SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
37

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Staff Accountant

SMS Assist
Chicago
6 hours ago
+35
The Staff Account reports to the Associate Controller. They will support the Associate Controller in the financial reporting process. This person will be an individual contributor, working closely with the Associate Controller and business unit finance leads.

Affiliate Market Manager

SMS Assist
Chicago
6 hours ago
+35
The Affiliate Market Manager assists the department and leadership in achieving profitable business results. This role is responsible for the oversight of a team, and ensuring relationships are created and developed with our vendors. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability.

Manager of Learning Experience Design

SMS Assist
Chicago
6 hours ago
+35
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.

Account Representative (Nights)

SMS Assist
Chicago
4 days ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Account Representative (Weekends)

SMS Assist
Chicago
4 days ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Director of Product

SMS Assist
Chicago
4 days ago
+35
The Director of Product Management is responsible for developing and executing SMS Assist’s product strategy in the service of our commercial and residential business units. This leader will help build a learning technology platform that makes every work order better than the last and SMS Assist the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and deliver software that streamlines work processes.  The Director will enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements in their property management operations. This role will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between the product roadmaps, the company’s business objectives and the needs of the respective business units. The Director of Product Management will report to the Chief Product Officer.

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
6 days ago
+35
Major Responsibilities: Work in an agile development environment, collaborating with the team to deliver quality software iteratively. Convert requirements into test cases and help define use case scenarios based on product and domain knowledge. Follow software quality best practices, test strategy and planning, test case development, deployment and execution, test data creation and maintenance, defect tracking, and test automation. Work closely with product management and development team to understand requirements and technical specifications. Work with the QA Manager to identify and develop metrics for assessing the quality of the delivered project, analyzing trends, researching anomalies and summarizing findings. Design, develop and execute automation scripts using Selenium and JS test tools and other open source tools. Collaborate and guide a small team of QA Engineers. Stay up-to-date with new testing tools and test strategies. Organized and capable of working on multiple tasks efficiently. Foster a positive team environment. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned.

UX Architect

SMS Assist
Chicago
6 days ago
+35
Create elegant, smart, and usable designs for web and mobile applications. Collaborate with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations. Communicate design strategy to product owners, clients, developers and other team members, while also being able to articulate design rationale. Support development of presentations, storyboards, and client feedback mechanisms to communicate design process. Collaborate across functional groups and across design teams early and often. Work closely and often with leads, stakeholders, clients, and IT. Use design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, and iterate. Take a user-centered design approach and rapidly test and iterate concepts. Convey brand voice and shape the product experience by crafting UI copy that helps users complete the task at hand.

Sales Strategy and Operations Analyst-1

SMS Assist
Chicago
6 days ago
+35
The Sales Strategy and Operations Analyst supports all sales strategy, operations, and pricing execution for the department. This role is responsible for activities such as: implementation of account segmentation, sales coverage models, sales capacity, compensation models, and overall performance analytics. This role assists in defining market competitive pricing strategies / tactics that maximize value proposition and ensure appropriate margin requirements are met across all client segments and product areas. The Sales Analyst works closely with a number of internal departments such as Sales, Affiliates, Operations, Product and Finance.

Team Lead (Afterhours)

SMS Assist
Chicago
6 days ago
+35
The Strategic Accounts Team Lead maintains the highest level of customer service performance by overseeing the actions of Account Representatives servicing their assigned client bases. The role is responsible for meeting client and SMS Assist’s financial and operational objectives, and delivering client support and account management results by coaching, leading by example, and supporting a team that drives continuous improvement. This role also is responsible for the success of the team, holding team members accountable for the results they achieve.

Director of Sales

SMS Assist
Chicago
6 days ago
+35
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to procurement.  In addition, this position is responsible for generating revenue from base business organic growth, as well as from referrals. Maintain Customer Relationships: Maintain and foster existing customer relationships via face-to-face appointments, phone conversations, and emails.  Maintain ongoing communication with customers to understand their needs and provide solutions.  Possess a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Demonstrate solution and value proposition and deal with customer issues, questions, and uncertainties.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers.  Manage Install base – Maintain relationships with the current install base and look to expand services in each account.   

Customer Service Representative IV (Nights)

SMS Assist
Chicago
6 days ago
+35
The Customer Service Representative IV is a senior member of the CSR team, acting as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist and supporting more junior members of the team. The Senior CSR also provides support to the Team Lead, assisting with reporting, escalations, project work, and leadership coverage when the Team Lead is not available.

Senior Front End Software Developer I

SMS Assist
Chicago
6 days ago
+35
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Inside Sales Representative

SMS Assist
Chicago
6 days ago
+35
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for all Vice Presidents of Sales.

Field Operations Manager - California (Bay Area North)

SMS Assist
Remote
1 week ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges while identifying and executing opportunities to make meaningful improvements to client operations.

Account Representative - 10:00 AM - 7:00 PM CST

SMS Assist
Chicago
1 week ago
+35
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Field Operations Manager - California (North LA)

SMS Assist
Remote
1 week ago
+35
The Field Operations Manager plays an integral role in client support and account management through direct engagement with provision of services at the customers’ sites. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

Vendor Recruiter Lead

SMS Assist
Chicago
2 weeks ago
+35
Lead the team of Vendor Recruiters to meet all targets by both removing barriers and building creative new vendor recruiting tactics and supporting growth strategies of the business. Establish a program plan and targets to proactively address all vendor needs of the business. Build new vendor networks in markets where new business is anticipated. Ownership of monitoring and driving program metrics, including status reporting to leadership and key stakeholders. Ensure new vendors are aware of performance expectations and equipped to successfully perform services. Develop a plan for oversight and coaching to affiliates during initial work orders.

Human Resources Generalist

SMS Assist
Chicago
2 weeks ago
+35
·         Conduct weekly meetings with respective business units. ·         Consults with line management, providing HR guidance when appropriate. ·         Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. ·         Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.  Partners with the legal department as needed/required. ·         Partners with HR group to manage and resolve complex employee relations issues.  Conducts effective, thorough and objective investigations. ·         Provides day-to-day performance management guidance to line management (e.g. coaching, counseling, career development, disciplinary actions). ·         Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Senior Android Mobile App Developer

SMS Assist
Chicago
2 weeks ago
+35
SMS Assist is looking for a Senior Android App Developer to help build a new mobile platform for facilities maintenance. You will collaborate with designers, product managers, and other mobile developers to create a greenfield Android application. Join our rapidly expanding team and grow your human-centered design skills as you engineer this new app from the ground up.

Manager of Operations

SMS Assist
Chicago
2 weeks ago
The Manager of Operations provides oversight to multiple operational teams. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance.

Front End Software Developer

SMS Assist
Chicago
2 weeks ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Senior Front End Software Developer

SMS Assist
Chicago
2 weeks ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise-grade software. Software Developer is involved in all areas of development from design to development to testing.

Sales Director

SMS Assist
Chicago
2 weeks ago
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Android Mobile App Developer

SMS Assist
Chicago
2 weeks ago
Develop mobile applications using JAVA (Android) and Swift (Apple). Able to work across both frameworks to build mobile applications. Build quality applications based on product requirements. Develop solutions that integrate with company’s proprietary platform and other 3rd party systems using native SDKs, web services, and other technologies. Deploy applications to iOS and Google App Stores. Troubleshoot and resolve issues related to mobile development. Perform ad-hoc projects and other duties as assigned.

Product Manager

SMS Assist
Chicago
2 weeks ago
Manage research and development activities relating to the design and development of software products and qualification or re-qualification of new and existing products. Represent the end user of a software product during product planning, development, and release, as a part of the Agile development process. Work with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization. Own the entire life cycle for product development including: design/ideation, product backlog creation/prioritization/grooming, management of product delivery/deployment dates, product quality, and customer adoption. Act as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.

Director of Talent Management

SMS Assist
Chicago
2 weeks ago
Act as owner of employee learning experience, ensuring new hire and all-employee trainings are streamlined, relevant and engaging. Create and implement guiding principles to drive desired learning experience, gaining buy-in and support from senior leaders across the organization. Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Demonstrate knowledge of best-in-class learning approaches and tools. Define metrics for successful evaluation of programs and offerings and address opportunities for ongoing improvement based on feedback, usage/participation rates and alignment with business needs. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Provide leadership and direction to all learning-focused and talent-focused team members. Lead and manage key external vendor relationships as necessary. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes.

Service Delivery Program Manager

SMS Assist
Chicago
2 weeks ago
• Develop and oversee program plans that connect service delivery to organizational strategic objectives. Ensure that various program aspects remain aligned within the programs as well as with broader corporate strategies, plans, and initiatives. • Provide end-to-end management of program planning and execution: define program goals, develop an overarching roadmap, define program structures, define and meet staffing requirements, manage budgets, manage changes, issues, risks, and escalations. • Identify and routinely review the client’s service requirements and the methods by which those requirements are met to achieve optimal service delivery practices and results. • Drive continuous improvement process through measuring results, identifying opportunities for improvement, and leading CI projects.. • Identify, scope, propose, and implement new opportunities or alternative business solutions and strategies to provide value to one or more stakeholders through new or improved processes and services. • Identify interdependencies with internal, client, or vendor stakeholders and lead interdepartmental and cross-functional coordination to achieve cost, schedule, and quality goals. • Collaborate with product managers to develop and implement technology solutions that improve the financial and operational efficiency of service delivery.

Human Resources Business Partner

SMS Assist
Chicago
2 weeks ago
Partners with business leaders to ensure execution and prioritization of HR strategies, initiatives, goals and business plans. Provides HR leadership and influence through deep relationships with assigned senior leadership teams. Contributes to the business strategy by helping leaders identify, prioritize and build organizational capabilities, behaviors, structures and processes. Provides proactive and strategic guidance and support for organizational planning and development initiatives that align the HR agenda in support of key business strategies and initiatives. Proactively engages on talent management agenda including attrition, retention, recruiting, succession planning, professional development, performance, leadership development. Builds strong, credible business relationships with senior stakeholders, their teams and managers and create a respected presence with employees.

Senior Software Developer

SMS Assist
Chicago
2 weeks ago
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Software Developer II

SMS Assist
Chicago
2 weeks ago
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Database Administrator

SMS Assist
Chicago
2 weeks ago
Plan and design data structure; set and monitor standards. Assist management in database concepts and functional capabilities. Design, create, modify and review database objects (tables, views, indexes, keys,       stored procedures, functions, DB links, etc.) to support development projects. Monitor current Database performance; develop procedures and improve the Database environment for future requirements . Assemble large, complex data sets that meet functional/non-functional business requirements. Build ad-hoc reports with complicated queries .

Vendor Recruiter

SMS Assist
Chicago
2 weeks ago
Every day we strive to provide the best service to our customers through relentless innovation, ambition, passion for people, accountability and unquestionable integrity. We offer a game room, fitness center, bike garage, SMS Serves philanthropy program, company events, a fun location along Chicago’s Magnificent Mile, and more. SMS Assist is a Moxie Awards winner, Chicago Innovation Awards winner, a Top 100 Digital Company in Chicago and has been named to the Forbes Cloud 100 list for all four years of its existence! The list ranks the top 100 private cloud companies across four factors: market leadership, estimated valuation, operating metrics, and culture.

Product Manager II

SMS Assist
Chicago
2 weeks ago
The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions.

Product Manager I

SMS Assist
Chicago
2 weeks ago
The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives.

Senior Product Manager I

SMS Assist
Chicago
2 weeks ago
The Senior Product Manager I is responsible for developing and executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Senior Product Manager I will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between their product roadmap and the company’s business objectives.

Lead UX Architect

SMS Assist
Chicago
3 weeks ago
The Lead UX Architect works closely with SMS business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their thorough knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help lead the definition and creation of user-centered design solutions that address user needs and SMS’ business goals. The Lead UX Architect has experience in managing projects through the entire product lifecycle, mentoring junior members of the team,  and will proactively manage expectations. They engage in effective dialog with the engineering team to ensure design intent is delivered consistently.