SMS Assist Summary
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
Job Summary
The Product Manager I is responsible for executing SMS Assist's product strategy for a business area that helps secure the company's role as the industry's path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals. The Product Manager will also contribute to SMS Assist's Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company's business objectives.
Responsibilities

• Lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model
• Deliver value to customers, affiliates and internal users through frequent, high-value deliveries of software product
• Create and prioritize unified product backlogs to ensure the most urgent and valuable work is getting done first
• Work with operations stakeholders to develop and maintain a roadmap and set of multi-sprint release plans that set longer-term priorities for delivering value against the scrum team's business charter
• Translate user requirements into actionable language for developers and designers to efficiently architect and deliver solutions
• Ability to translate technical capabilities, constraints, and impediments to business stakeholders in simple terms
• Define, instrument, and analyze KPIs and metrics that inform the feature/product's success and link to corporate initiatives
• Sell and market your product to executive decision makers and end users
• Identify stakeholders, build relationships, and influence others to get work done
• Collaborate with local & overseas development teams with a willingness to accommodate varying time zones
• Travel requirements: Some travel required (

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Proficient
• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient
• Role Specific Skills
• Working knowledge of Agile Scrum methodology and the Software Development Life Cycle (SDLC)
• Some experience with computer programming languages - strongly preferred
• Project management skills
• People Management Skills
• This role has no direct reports
• Qualifications
  Minimum Qualifications
• Bachelor's degree in Software Engineering, Computer Science or related disciplines
• 0 to 2 years of relevant experience in product management, software development or data analytics

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