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Product Manager, Kiosk

Job Description

 

Global Technology Product team is responsible for creating software products and services that enable McDonald's to interact with its customers in the digital space - think social media, mobile devices, web or (in-restaurant) kiosk. We're a team of product managers, designers, and innovators who are completely focused on creating compelling customer experiences across online and offline touch points for one of the world's biggest brands.

Our mission as a team is simple: define the build the most valuable digital products and services possible, and bring them to as many of our markets around the world as possible.

We are looking for an experienced product manager to join our Kiosk team. You have experience with interactive digital experiences in public spaces. You understand key drivers of customer experience in a public space like a restaurant like privacy and ergonomics. You will define and bring to life new Kiosk experiences that will raise the standard for convenience at McDonald’s. This role demands a relentless focus on the customer, understanding their needs, and ability to create valuable products and services that meet those needs, and create business value.

As a part of one of the biggest brands in the world, you will have a global reach, and an ability to affect how millions of people across the globe eat, play and socialize.

 

 

Responsibilities

 


  • Engage with business leaders in the markets around the world to understand their business goals and customer's needs in their local markets 

  • Use qualitative and quantitative consumer research and data to inform the product design, development and prioritization activities 

  • In collaboration with business, design and technology partners ideate and define product solutions 

  • Evaluate product solutions considering business (viability), technical (feasibility) and consumer (desirability) factors 

  • Prioritize product features on the global roadmap

  • Capture feature requirements in the form of user stories in the backlog 

  • Work with the design team to conceptualize and refine product design

  • Guide and support engineering teams through development sprints 

  • Support deployment teams and local market teams to deploy and localize products 

  • Work with analytics teams to measure product performance and feed-back insights into the product development process to inform future product iterations 

  • Bring your expertise and help McDonald's continue to optimize how it builds, deploys and operates digital products to create maximum value for the business and its customers

 

Minimum Requirements

 


  • 6-8 years of experience in product management

  • Experience with interactive digital experiences in public spaces (like the McDonald’s kiosk or close)

  • Bachelor's Degree in relevant field (software or design) 

  • Strong business acumen, with solid technical foundation and appreciation for design 

  • Strong collaboration and communication skills 

  • Demonstrated ability to lead by influence: develop trusted relationships that enable collaboration and to lead multi-functional global teams who may not report directly to you 

  • Demonstrated ability to work in a fast-paced environment while managing competing priorities 

  • Demonstrated experience in applying user-centered design and design-thinking principles to create valuable consumer products 

  • Demonstrated skill at project and product planning, including product definition, feature prioritization, trade-off evaluation, and roadmap creation 

  • Experience working in Agile

  • Attention to detail

 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in Local Community
Open Office Floor Plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match Charitable Contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education Stipend
Paid Industry Certifications
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