Product Manager- Restaurant Technology

Job Description

 

McDonald's has ambitious plans to evolve the customer experience for the digital era, and the Global Digital team is at the center of this bold change.

 

Our team is leading the worldwide effort to develop and orchestrate digital initiatives across every facet of our interactions with customers. With the dynamic digital environment, this team is focused on innovation across the customer journey in and outside our restaurants, identifying the most meaningful opportunities for our customers, and developing capabilities like Mobile Ordering to bring them to life. We do this in partnership and teamwork with our IT organization and the Markets around the world.

 

We are looking to grow its digital capabilities by adding premier talent across the company and within the Global Digital team. McDonald's is deeply committed to our customer focus, and sits at an exciting juncture where we are ready to drive our brand to new heights using digital experience and engagement as essential ingredients.

 

This role is based in Chicago, IL at our new McDonald’s Global Headquarters in the West Loop area.

 

The Global Digital Product Manager for Restaurant Technology will be responsible for the strategy, prioritization, design, development, and market adoption of features and capabilities within our Point of Sale product. Through this role, the Product Manager will represent the crew and global markets by articulating, vetting, and prioritizing features within the product roadmap and will play a crucial role in developing elite products.

 

You will work as a member of a highly motivated team responsible for leading the complete product lifecycle to ensure success in terms of both revenue and the timely release of new products and capabilities. You will report to the Director of Product- Restaurant Technology and will collaborate closely with Channel Product Managers, Capabilities Managers, Global Market Teams, Analytics, Marketing, IT, Program Management, and Operations to ensure successful product delivery.

 

Responsibilities

 

  • Lead the definition of product requirements using input from various sources including external sources such as market trends, technology innovations, industry standards, bold intelligence, and customer research, as well as internal sources such as analytics, marketing, operations, and customer feedback.
  • Thoroughly understand and anticipate crew, customer and business needs in order to develop engaging and profitable experiences.
  • Define and drive priorities for engineering sprints and product releases.
  • Build and execute optimization experiments to validate and optimize features.
  • Craft business cases to support feature prioritization.
  • Maintain organized oversight of specific digital product delivery schedules to ensure the proper balance of speed, features, timing, and integration with other functions, in tight coordination with Program Management
  • You will work closely with peer product managers across all channels and capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery
  • Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of products and elite digital experiences.

 

Minimum Requirements

 

  • Bachelor's degree
  • 3+ years of digital business experience required, preferably in marketing, analytics, and/or technology
  • 2+ years of Agile Product Management experience, preferably on customer-facing products leading agile development teams.
  • Strong quantitative analysis skills; analytics mindset and skills in research and analysis
  • Strong technical skills; proven ability to work with and influence engineering team
  • Experience translating customer needs into digital product features, business plans, and merchandising opportunities to deliver customer experience improvements that achieve important metric Goals.
  • Strong ability to speak to, as well as collaborate with, engineers, project managers, corporate leadership, and partners.
  • Experience leading cross-functional teams and managing indirect reports to achieve organizational goals
  • Experience and expertise in digital project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
  • Curious, task-oriented, and a self-starter with a strong bias for action; Proven track record of “getting things done”
  • Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care.
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
We offer Dependent Care Spending Accounts where you fund the accounts with pre-tax contributions.
Generous Parental Leave
We offer a variety of parental leave: paid parental leave, maternity leave, adoption leave, and unpaid paternal leave.
Flexible Work Schedule
We offer summer hours (short Fridays) from May through the end of September!
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at McDonald's Technology23 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Product
Project Mgmt