Vivid Seats
Chicago, IL

Product Manager / Senior Product Manager at Vivid Seats

| Chicago
!Sorry, this job was removed at 10:41 p.m. (CST) on Tuesday, January 28, 2020

The Opportunity:

Vivid Seats is looking for a seasoned Product Manager with direct experience building, maintaining, or running SEM platforms or other Paid Marketing support systems related to campaign creation, bidding & bid management, or reporting. Experience building other internal / B2B tools or platforms is a plus.  

Responsibilities:

  • Set short-term and long-term strategy for Vivid Seats' new SEM platform and evangelize vision with executive team, product leadership, and stakeholders  
  • Define functional scope of new Paid Search platform to serve the specific needs of Vivid Seats custom campaigns, bidding strategies, and reporting needs  
  • Assess various inputs from internal clients, solicit & consolidate feedback, translate complex requirements into epics & stories that set the direction for development team  
  • Perform competitive analysis & evaluate third party SEM platform providers to collect functional insights & ensure industry standards are baked into platform  
  • Lead team in planning, estimations, design sessions, and daily ceremonies; manage backlog and ensure development team is efficiently moving forward  
  • Drive prioritization, execution, and cross-team alignment  
  • Communicate proactively with product leadership, stakeholders, and SEM team  
  • Identify dependencies, mitigate risk, and uncover synergies  
  • Continuously mitigate risk, assess & facilitate trade-offs, and creatively resolve problems as they arise  
  • Identify and build additional internal tools of mission-critical importance to Vivid Seats such as channel attribution service and cross device tracking  
  • Explore machine learning & bidding automation capabilities  

Requirements: 

  • 5+ years of experience in product management building internal tools & platforms  
  • Ability to lead and influence cross functional teams  
  • Strong communication skills with ability to break complex concepts into epics, stories, and features, as well document processes thoroughly  
  • Deep understanding of technical architecture, databases, and scalable web applications  
  • Creative problem solver with ability to multi-task, triage, and manage uncertainty in a fast-paced environment   

What We Offer:

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more. 
 
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.  
 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often. 

Location:

111 N Canal Suite #800 
Chicago, IL 60606  

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
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Customer Support Specialist

Vivid Seats
Chicago
1 week ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.