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Product Manager / Senior Product Manager

| Chicago

The Opportunity: 

Vivid Seats is looking for a seasoned Product Manager with direct experience building, maintaining, or running SEM platforms or other Paid Marketing support systems related to campaign creation, bidding & bid management, or reporting. Experience building other internal / B2B tools or platforms is a plus. Ideal opportunity for former engineers or SEM Marketing professionals who wish to transition to Product Management. 

Responsibilities: 

Define Vivid Seats' SEM product vision & strategy 

  • Set short-term and long-term strategy for Vivid Seats' new SEM platform and evangelize vision with executive team, product leadership, and stakeholders 
  • Employ a product philosophy rooted from the start in reducing customer acquisition costs, enhancing bidding efficiency, and improving LTV 

Gather technical, functional, and business requirements 

  • Define functional scope of new Paid Search platform to serve the specific needs of Vivid Seats custom campaigns, bidding strategies, and reporting needs  
  • Catalog current system limitations & future baseline requirements to help development team define most suitable architecture 
  • Document use cases, requires capabilities, and bidding logic to enable on-demand deployment of various bidding strategies 
  • Assess various inputs from internal clients, solicit consolidate feedback, translate complex requirements into epics & stories that set the direction for development team 
  • Break down campaign management tools, bid manager tools, and reporting tools into themes and functions so all aspect of new platform move concurrently 
  • Perform competitive analysis & evaluate third party SEM platform providers to collect functional insights & ensure industry standards are baked into platform 
  • Guide UX team through technical & functional aspects of new platform and help scope desired interface 
  • Lead team in planning, estimations, design sessions, and daily ceremonies; manage backlog and ensure development team is efficiently moving forward 

Communicate effectively & ensure flawless execution and delivery 

  • Drive prioritization, execution, and cross-team alignment 
  • Define MVP milestones, release timeline, and project plan 
  • Communicate proactively with product leadership, stakeholders, and SEM team 
  • Practice both waterfall & agile methodologies and be prepared to deliver complex pre-defined requirements as well as iterate quickly based on stakeholder feedback 

Identify dependencies, mitigate risk, and uncover synergies 

  • Critically evaluate progress to ensure investments of time & resources are meeting promised milestones & deadlines 
  • Identify dependencies, audit what needs to be re-built from old platform (vs. not built at all), and strive to unlock functional end user synergies early on 
  • Continuously mitigate risk, assess & facilitate trade-offs, and creatively resolve problems as they arise 

Build additional tools & scope new functionalities 

  • Grow responsibilities by building additional internal tools of mission-critical importance to Vivid Seats such as channel attribution service and cross device tracking 
  • Explore machine learning & bidding automation capabilities 
  • Conduct industry research and stay ahead of industry trends, product & technology developments, and best-in-class internal tooling 

Requirements: 

  • 5+ years of experience in product management building internal tools & platforms 
  • 2+ years of experience in SEM (ex-engineer, marketer, project manager, etc.) 
  • Proven success in delivering platform products in a fast, high-growth environment 
  • Experience in new product development 
  • Strong record in prioritization and timely delivery 
  • Excellent stakeholder management skills 
  • Ability to lead and influence cross functional teams 
  • Strong communication skills with ability to break complex concepts into epics, stories, and features, as well document processes thoroughly 
  • Superior project management and organizational skills 
  • Deep understanding of technical architecture, databases, and scalable web applications 
  • Strategic thinker who starts every conversation with the 'Why', questions assumptions, and reasons out of first principles 
  • Creative problem solver with ability to multi-task, triage, and manage uncertainty in a fast-paced environment 
What We Offer:
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create. 
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.
Location:
111 N Canal Suite #800
Chicago, IL 60606
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail

Location

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

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