Product Manager, Zoro Tools

| Chicago

Product Manager

Location: Buffalo Grove, IL

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 150+ working out of a 60,000+ square foot building, offering more than 1,900,000 unique products.

Imagine what you could help us achieve as a Product Manager!

The Product Manager is responsible for defining the portfolio strategy for an assigned “Product Line” that will provide our customers the most attractive and profitable product offering in the industry. In addition, the Product Manager will execute strategy through supplier management and product line execution while achieving year over year improvement in both revenue and profit.

 A day in the life of a Product Manager:

Product Portfolio:

  • Design and execute a product line structure, for the assigned product line, that maximizes gross profit dollars and customer relevance.
  • For the assigned product line, determine the role of private label vs. national branded products, the breadth and depth of the offering, and the number of price tiers, all to best drive top-line sales growth while maximizing profitability and asset utilization.
  • Execute the development of a Zoro private label offering for the assigned product line.
  • Assist in developing and execute tactics in the product line strategy that will increase purchasing scale and leverage among suppliers for Zoro’s business. Successfully drive these tactics and manage the cost structure of the product line.
  • Work with external suppliers to acquire and maintain comprehensive product information for the assigned categories, including product specifications, product images and additional product content (e.g. videos). This effort will require partnership with Grainger’s product management organization as well as direct supplier interaction.
  • Closely partner with the Searchandising and teams as they execute strategies that facilitate an industry leading customer experience in navigating through the assigned product categories.
  • Closely collaborate with the Pricing Team to ensure product pricing strategies are implemented consistently and in support of the overall Zoro pricing strategies.
  • Collaborate with the E-commerce team to maximize the reach and impact of the assigned product line in all advertising channels, including marketplaces, paid search and PLA.
  • Collaborate with the marketing organization to ensure that the relevant strategies related to business issues or target customer segments are supported by the assigned product lines.
  • Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution.
  • Periodically present product line strategies for the assigned categories or sub-categories to leadership.

    Supply Chain:

  • Work with Grainger Supply Chain partners, especially with the Distribution Centers, to execute product line activity in a manner that enhances the customer experience and the company’s inventory/logistics objectives.
  • Work with several third party logistics firms that provide fulfillment services for products that drop ship directly from the manufacturer to Zoro’s customers.
  • Partner with the product management teams from Grainger’s international businesses to access expanded product line offerings and create additional purchasing scale and leverage for the assigned categories.

    Supplier Relationships:

  • Drive strategic direction of supplier relationships with Zoro, including relationship between supplier and eCommerce, Marketing Teams, and other applicable Zoro departments. 
  • Responsible for documenting and maintaining contractual agreements between Zoro and its Suppliers that maximize scalable processes and minimize Zoro’s risk.
  • Negotiate all elements of assigned supplier relationships to ensure lowest total cost of procurement, including: product cost, payment terms, etc. Leverage purchasing scale and competition among suppliers for Zoro’s business.


    • The Product Manager is responsible for managing suppliers and product lines typically consisting of approximately $50M+ in Sales and 100,000+ SKUs with direct responsibility for revenue growth and gross margin profitability.
    • The Product Manager is responsible for deciding:
    • Zoro’s product offering in their assigned product lines;
    • Suppliers used to deliver product offering. In part, the decision of which supplier use is based on competitive advantage, price point, availability and supplier performance;
    • Whether products will be stocked in inventory or delivered to our customers using drop-ship only.

    To be successful in this role:

    • Bachelor’s Degree required.
    • 3-5 years of experience in related field preferred.
    • Experience working on and building large product assortments for e-commerce channels and customer requirements with Supply Chain, product information, and marketing strategies.
    • Proven ability to execute appropriate processes and decisions across an organization. 
    • Demonstrated experience in driving results through the execution of product line tactics, including SKU selection and supplier negotiations.
    • Demonstrated ability to embrace change, demonstrate agility in relation to change.
    • Domestic and possibly some international travel required approximately 10% of the time.

    Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    View our open positions at:

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    Technology we use

    • Engineering
      • C#Languages
      • C++Languages
      • JavascriptLanguages
      • PythonLanguages
      • RubyLanguages


    One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.
    225 W. Ohio Street, Chicago - River North & Buffalo Grove, IL

    Insider's spotlight

    How would you describe the company’s work-life balance?

    We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


    Chief Fox Officer - Says he's a business guy first, an HR guy second, but always an HR guy first. That's quite the deep thought...

    What are Zoro Perks + Benefits

    Zoro Benefits Overview

    Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Optional Voluntary Benefit
    Wellness Programs
    Discount partnership with Sky Fitness.
    Onsite Gym
    Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
    Retirement & Stock Options Benefits
    401(K) Matching
    3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
    Employee Stock Purchase Plan
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Family Medical Leave
    Adoption Assistance
    We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
    Vacation & Time Off Benefits
    Generous PTO
    Starting at 18 days per year with carryover option of up to 5 days.
    Paid Volunteer Time
    We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
    Paid Holidays
    Perks & Discounts
    Casual Dress
    We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
    Commuter Benefits
    In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
    Company Outings
    We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
    Game Room
    Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
    Stocked Kitchen
    All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
    Some Meals Provided
    Happy Hours
    Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Diversity Program
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