Product Manager, Zoro Tools at Zoro

| Northwest Suburbs
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Primary Function:

The Product Manager is responsible for expanding the portfolio for an assigned product categories, suppliers, and expansion product categories in adjacent markets that Zoro currently serves. The Product Manager is charged to ensure our customers have the most attractive product offering in the B2B online space and we have a supplier base that aspires to be customer obsessed. The Product Manager will execute on the strategy through developing new relationships and cultivating existing supplier relationships to drive portfolio expansion and connecting with internal business partners to help facilitate the expansion focus areas get the appropriate attention with pricing, marketing, and supply chain. This position will be responsible for planning and executing initiatives to enhance and support the company’s overall strategy and goals.

Principal Duties & Responsibilities:

  • Design and execute a product line structure, for the assigned product line, that maximizes revenue, gross profit dollars, and customer relevance.
  • Demonstrated experience in driving results through the execution of product line tactics, including SKU selection and supplier negotiations.
  • Manage assigned product lines by researching customer needs and competitor product lines. Introduce new products to product line to increase sales while achieving specific gross profit objectives. Have a strong awareness of total company offering, and provide leadership to product management team on product blend and completeness of offering.
  • Supplier management for assigned product groups. Work with external suppliers to acquire and maintain comprehensive product information for the assigned categories, including product specifications, product images and additional product content (e.g. videos). 
  • Ability to drive action through the activity of others in order to reach stated objectives. Manage the activities of the designated Product Specialist personnel to include directing, motivating, performance appraisals, promotions, salary recommendations and terminations. Develop staff skills to drive talent development, contribution to the organization and overall goals.
  • Demonstrated ability to lead change, demonstrate agility in relation to change and persuade/lead others through the change to minimize team disruption. Ensure a continuously high performing team.
  • Provide leadership and coach others in order to reach stated objectives. Also seeks and responds to constructive feedback to performance and personal development.
  • Challenge existing processes and procedures leading towards leaner and simpler processes, better service and lower cost through Continuous Improvement.

Preferred Education & Experience: 

  • Bachelor’s degree required. MA/MS/MBA or equivalent preferred.
  • 5 - 7 years of experience in a related field preferred.

Work Environment:

  • Domestic and possibly some international travel required approximately 10% of the time.


  • The Product Manager is responsible for managing suppliers and product lines typically consisting of approximately $50M+ in Sales and 100,000+ SKUs with direct responsibility for revenue growth and gross margin profitability.

Working Relationships:

  • Closely partner with the online merchandising and teams as they execute strategies that facilitate an industry leading customer experience in navigating through the assigned product categories.
  • Closely collaborate with the Pricing Team to ensure product pricing strategies are implemented consistently and in support of the overall Zoro pricing strategies.
  • Collaborate with the Paid Search & Marketplace teams to maximize the reach and impact of the assigned product line in all advertising channels, including marketplaces, paid search and PLA.
  • Collaborate with the Marketing organization to ensure that the relevant strategies related to business issues or target customer segments are supported by the assigned product lines.
  • Work with supply chain partners to execute product line activity in a manner that enhances the customer experience and the company’s inventory/logistics objectives.
  • Drive strategic direction of supplier relationships with Zoro, including relationship between supplier and eCommerce, Marketing Teams, and other applicable Zoro departments. Negotiate all elements of assigned supplier relationships to ensure lowest total cost of procurement, including: product cost, payment terms, etc. Leverage purchasing scale and competition among suppliers for Zoro’s business.
  • Responsible for documenting and maintaining contractual agreements between Zoro and its Suppliers that maximize scalable processes and minimize Zoro’s risk.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Sr. Financial Analyst

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Through period live trainings and webinars, it is important for all of our Zoro team members to collaborate, ideate, operate without bias!
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Zoro has an Inclusion Council comprised of a diverse group of team member volunteers across all levels within the organization to build awareness and strategize on DEI initiatives.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Team workouts
We've offered yoga, kickboxing, mindfulness, walk-a-thons, and other sessions for our team members to explore ways to strengthen physical, emotional and spiritual wellness.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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