Product Manager at CityBase (Chicago, IL)

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What We Are Looking For:

CityBase builds software that improves the way citizens and businesses interact with their local government.  We are looking for an experienced Product Manager to lead our efforts to build innovative payment products for our customers.  This includes: 

  • A leader to guide their team through the creation of products and services
  • Proven success in start-up to a mid-sized software organization
  • Motivated by the challenge of building scalable products that meet the needs of customers while reducing costs
  • Excellent communicator capable of collaborating, educating, and selling both internally with stakeholders, and externally with customers


Lead a team

  • Maintain a well-defined backlog of high-value work based on input from many stakeholders
  • Balance product roadmap work with support and maintenance of owned applications
  • Create a high-performing cross-functional team of designers, engineers, and QA
  • Understand the start-up environment requires leaders to, at times,  also roll up their sleeves and do the work to meet objectives
  • Work with other Product teams to regularly re-visit and improve the company-wide Product practice 

 Define a Solution

  • Deeply understand the problem through regular interaction with customers, and translate that understanding into product insights
  • Clearly define the vision and roadmap of a Product team
  • Educate the organization on the benefits of their solution, the roadmap, and the vision for the product 
  • Deliver on the vision, resulting in flexible solutions usable by thousands of customers
  • Enable the implementation team to configure and deploy their solutions with little to no development effort

Support the needs of the business

  • Align the vision and roadmap to the objectives of the business
  • Have an eagerness for learning and a willingness to constantly improve your own performance
  • Be a thought leader and a teacher to our clients
  • Assist in growing the revenue and profitability of the company
  • Acquire and integrate industry knowledge and insight related to general trends, methodologies, emerging technologies, and competitors.


  • 3+ years of Product Management experience
  • You understand payment technology
  • You can effectively collaborate with developers to ship your work
  • You have proven experience with both strategic thinking and execution
  • You have excellent communication skills, in writing and in-person
  • Naturally detail-oriented and organized, especially in work
  • You are independent and thrive in a startup and low-touch management environment
  • Ideally, you have experience with software solutions that interact with hardware components

About CityBase:

At its best, local government is a unifying force with the power to dramatically improve lives. Govtech-company CityBase is helping smart people build an intelligent government, working with cities, counties, utilities, and states to create a place as dynamic as the people who live in it, work in it, and contribute to it. Accessible and responsive, adaptive and efficient, our cloud-based platform is digitizing the city-hall experience and impacting constituents nationwide.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • VizzloDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • GraphCMSCMS
    • SalesforceCRM
    • PardotCRM
    • PardotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen
    • Google AdWordsLead Gen


363 West Erie Street, Chicago, IL 60654

An Insider's view of CityBase

How would you describe the company’s work-life balance?

As a member of the CityBase family, I feel as though my time is valued. Our flexible PTO policy gives us the space to take vacations, spend time with loved ones, or take a day to recharge. Beyond written policy, the culture at CityBase encourages taking breaks when you need them and making sure no one feels overwhelmed or overworked.


Field Marketing Coordinator

How do you collaborate with other teams in the company?

We believe in being accessible to one another: if you have a question or need help from the development, support, or hardware teams, you can always ask and expect their support. We have an easygoing vibe. People don't micro-manage. This atmosphere has allowed me to own my projects and to really grow.


Field Technician

How has your career grown since starting at the company?

CityBase has given me the opportunity to build my skill set and grow my career. I first joined as Proposal Coordinator, then was promoted before transitioning to Project Manager. CityBase embraces continuous learning. Staff from every level of the company are always willing to share their knowledge and help you develop professionally.


Project Manager

How do you empower your team to be more creative?

I believe that in order to be truly creative, you need a safe environment. Safe to express your thoughts and ideas. Where you can take some risks and it’s not the end of the world if you fail. I try to create this type of environment for my team, encourage them to think big, ask a lot of questions, and then stand back and watch the magic happen!


VP of Engineering

What makes someone successful on your team?

Our Client Delivery team enjoys a great deal of autonomy. Our team values thoughtful, polite, and humble leaders: those who know there is always more to learn. A successful engineer at CityBase takes initiative to make the team, stack, and company better — delivering excellent code without ego. Code well, get stuff done, and enjoy the atmosphere.


Software Engineer

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Volunteer in local community
Letters to Santa for local Chicago Public Schools students
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind....
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability insurance, both short-term and long-term.
Dental Benefits
Three tiers: base, medium, and high.
Vision Benefits
Health Insurance Benefits
Four generous medical plan options through BCBS, including an HSA in which the company contributes a portion.
Life Insurance
Employer-paid, with the option for staff to add additional coverage.
Wellness Programs
Monthly employer-paid stipend.
Onsite Gym
Team workouts
Virtual Yoga, and mindfulness (meditation).
Mental Health Benefits
Free counseling sessions, dedicated mental health awareness month, additional mental health resources provided by Human Resources upon request.
Retirement & Stock Options Benefits
Facilitated by Human Interest
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent FSA that can go toward child-care expenses.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CityBase also provides 4 weeks of leave for the secondary caretaker. Not only for childbirth, but also for adoption and fostering
Flexible Work Schedule
CityBase provides employees with a flexible work schedule that includes remote and hybrid remote work, and flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote as well as a hybrid model of some days remote and some days in-office.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 months of family medical leave.
Company sponsored family events
CityBase sponsors family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Employees can contribute monthly towards parking expenses via our Flex commuter benefits.
Recreational Clubs
CityBase book club, Audiophile enthusiasts, interest-groups via Slack.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
CityBase offers employees professional development opportunities, and software-focused conferences. We also offer compliance trainings to all staff.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Paid parental leave, competitive pay & stock options, robust wellness programming throughout the year.

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