Product Manager at RedShelf

| Chicago
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RedShelf, now #6 on Crain Chicago’s Fast50, is growing at a rapid pace and we’re expanding our Product Management team.

Founded in 2012, RedShelf was named one of the nation’s fastest-growing private businesses by Inc. Magazine. Awarded the title of 2021 Publishing Software of the Year, RedShelf is a Chicago-based EdTech company helping to make education both more affordable for students and increase learning effectiveness through its industry-leading digital platform. Partnering with more than 10,000 publishers and content providers along with more than 1,500 business and educational partners worldwide, we provide leading-edge digital course materials via our best-in-class eReader and an end-to-end Content Delivery System for effortless distribution of course content and engagement solutions.

Job Summary:

The role of Product Manager will work closely with their Product & Engineering peers, directors, and executive sponsors to deliver a best-in-class Publisher and University content acquisition framework in close partnership with a rock-star engineering team.

We are looking for a teammate who is resourceful, dedicated, and passionate about solving challenging problems and automating workflows. This role is for someone who loves diving into the details while also driving the overall strategy. We are looking for an outside-the-box thinker who can quickly identify market needs/ problems to solve and accelerate the team towards solving them. Our ideal colleague is a strategic thinker who is accustomed to rolling up their sleeves to help deliver best-in-class products and user experiences.

The ideal candidate will have at least 6-8 years of work experience including 5 years’ experience in an agile product management environment. The preferred candidate will have begun as an analyst evolving to a Product owner or product manager and be comfortable working in a fast-paced setting. To be successful in the role, this individual must be able to distill highly technical concepts into clear, concise business-oriented details and stories and be comfortable working directly with Client organizations and their delegates on a routine basis.


Duties & Responsibilities: 

  • Work with existing and new partners to identify market needs, define product scope and advance market rollout of assigned product(s).
  •  Develop an expert-level understanding of digital content acquisition, delivery methods and processes including those used by University and Business partners as well as Content Publishers.
  • Own various aspects of the product development lifecycle, including but not limited to, gathering and distilling product feature needs/requirements into Epics, Features & Stories for timely and consistent estimation.
  • Develop an intimate knowledge of the RedShelf product data model, attribution hierarchy and nuance of Higher Education content delivery programs such as Inclusive Access.
  • Aid leadership in quantifying the business value of feature development efforts (whether customer, operational, or strategic) related to RedShelf’s key business initiatives, and ultimately, the work our technology partners will execute on.
  • Assist in shaping the customer experience (CX) of new features and functionality in partnership with members of the experience design group.
  • Will work under the direction of a Director of Product to create a plan/vision for assigned product area and establish and maintain the product roadmap.
  • Must be able to evangelize the value of assigned products and communicate the current/future roadmap to both internal and external audiences.
  • Partners closely with the Director of Engineering and others to ensure alignment to the product objectives and clarity of delivery timelines that inform market delivery dates.
  • Comfortable working in ambiguous conditions and able to act with precision and efficiency.
  • Provide necessary Level 3 product support for applicable production capabilities.
  • Owns the product / feature release communication, both internally and externally.
  • Excellent communication, team building, planning, and organization skills.
  • Excel at coordinating multiple projects/ development efforts at one time
  • Ability to define and translate a vision into detailed and actionable plans

Requirements:

  • Minimum of 6-8 years of experience in a fast-paced technology driven organization (preferably in a SaaS environment)
  • 5+ years of experience working directly with Agile software development teams in a product management, analyst or product owner capacity
  • At least 3 years in a formal product management role is desired.
  • Keen ability to distill technical concepts into easily digestible forms for non-technical audiences.
  • Strong understanding of relational data model concepts and the role of data attribution to drive highly engaging user experiences.
  • An entrepreneurial spirit and excited to work on complex problems at scale.
  • Motivated to delivery world-class user interaction and experience to drive end-user efficiency.
  • Ability to work autonomously with a balanced team approach; you don't need to wait for direction but know when buy-in is critical.
  • Ability to work remotely in a collaborative team structure to make an impact in a highly visible role.
  • Strategic product experience within the Digital Commerce, EdTech, or Content Syndication markets is desired.
  • The ability to drive consensus and alignment across stakeholders to solve complex technical and operational challenges
  • Proficient in Excel, PowerPoint, Word, or Google-based equivalents.
  • Familiarity with Atlassian products (Jira, Confluence), Figma, LucidChart or Monday are desirable.
  • Bachelor’s Degree in a technical related field or equivalent experience

Other Desirable Skills/Experience:

  • Product Management Certification is highly preferred (e.g. 280 Group, Pragmatic Institute, or others) 
  • Knowledge and appreciation of the advances in higher educational software, course materials, and digital publishing or content publication/syndication.

Why RedShelf?

RedShelf prides itself on maintaining an informal but fast-moving, hard-working, entrepreneurial culture. Our team members are smart, innovative, and passionate about improving education through digital technology.

We offer the best of both worlds: the energy and opportunity of a rapidly growing organization, coupled with the stability of an extensive client base, strong financial backing, and proven track record of success. In addition to a forward-thinking environment with ample opportunity for professional and personal growth, our team members enjoy competitive compensation and benefit packages including Health, Dental, Vision, 401k and tuition reimbursement programs.

RedShelf is an Equal Opportunity Employer. Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of RedShelf are encouraged to apply.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • DjangoFrameworks
    • Ember.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • CraftCMS
    • BaseCRM
    • MailChimpEmail

Location

Beautiful and convenient River North office located minutes from Magnificent Mile and the Loop with one of the best rooftops in the neighborhood.
"Education is everything": RedShelf makes it more accessible and affordable
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An Insider's view of RedShelf

What are some social events your company does?

With everything remote, RedShelf has done a great job with adjusting to the times. We have virtual happy hours, trivia games, talent shows, etc. It's hard to virtually maintain those work interpersonal relationships but events like these definitely help. RedShelf does their best at keeping it a fun place to work at, even if that's remote!

Carly

Scrum Master

What projects are you most excited about?

I’ve been working on our Content Delivery System and have had the opportunity to work with stakeholders I wouldn’t normally interact with. The new system is a completely new set of workflows that we had to take a unique approach to developing, so it’s been a perfect combination of cool and challenging.

Clayton

Full Stack Engineer

How has your career grown since starting at the company?

In many companies, the accounting team rarely interacts with teams outside of their function. At RedShelf, I've had the opportunity to collaborate with the sales, product, development, publishing, and customer experience teams on a daily basis. By collaborating across teams, I've gained invaluable experience outside of my sole job function.

Megan

Billing Manager

How do your team's ideas influence the company's direction?

Our team is working to provide campus partners with tremendous amounts of automation, workflow management capabilities, and business insights that are long overdue in the higher ed space. We are focused on making education more affordable and accessible to students thru technology and digital materials.

Steve

Product Director

How does the company support your career growth?

Working at Redshelf gives me the opportunity to have a big impact on the products we deliver. No one here is just a 'cog in the machine' and I always feel challenged yet supported by my teammates and leadership.

Marielle

Full Stack Developer

What are RedShelf Perks + Benefits

RedShelf Benefits Overview

On top of our competitive compensation package that includes company stock options, we offer an engaging office culture with frequent onsite and offsite events including intramural sports, happy hours, and more!

Culture
Volunteer in local community
Bernie's Book Club Volunteering, Earth Day Activities, Toys for Tots, etc.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Designed hiring policy to ensure a diversity candidate pool for departmental interviews and hiring practices.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
RedShelf employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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