**This position is fully remote**Who We Are:We are on a mission to modernize the Logistics industry. We partner with our clients who are leading the industry beyond disruption. We bring transformational business strategies and digital products to our clients that make the world more efficient, connected and viable. We are inspired by people who are passionate, curious and want to innovate.What You'll Do:The Product Manager should be able to flex between multiple roles: Product Owner, Project Manager, QA, UX Designer, Researcher, and Consultant. He/She will be responsible for managing a client development initiatives, leading requirements gathering, prioritizing the product backlog with client input, testing the product, and partnering with the Engineering Manager to deliver on the client engagement.Responsibilities:Depending upon the type of client engagement, the Product Manager responsibilities can include:Product Management:

• Fostering the product mindset on behalf of clients and evangelize new technology that can be used to build a user centric product that empowers users to do the right job
  • Following the lead of a client that already has a strong product vision and needs help with execution - support them and challenge constructively, always with a focus on building the right product with the least amount of waste
  • Leading the client to move in the desired direction, if they don't already have a strong perspective
  • Teaching the client how product management is done well with CarrierDirect sanctioned tools and processes
• Owning and maintaining the product backlog, including the creation of product/program visions, requirements documentation, and documenting delivery risks
• Writing stories with clearly defined acceptance criteria
  • Including creating wireframes and making collaborative design decisions with the client
• Articulating the What and the Why to the Engineering Team so that they have the right level of information to focus on the How
• Leading backlog grooming, sprint reviews, and product demos
• Partnering with the Engineering Manager to usher projects through the entire project lifecycle and deliver the project on time and on budget

Project/Program management

• Work closely with the client stakeholders to keep the project roadmap prioritized
• Developing domain expertise, both within the client's unique business and the product category (i.e. marketplace vs TMS)
• Striving to reduce waste, whether that be in the product, the SDLC, or both
• Evangelize products and product features throughout the development lifecycle
• Visiting clients and meeting with users to obtain feedback and product direction
• Engaging with customers to understand key decision points, map out workflows, and identify product features that enable you to become the voice of the customer
• Reviewing project deliverables with clients to obtain approval for invoicing
  • Generation of content to be included in client invoices and coordinating with the Office Manager to generate and send out client invoices
• Fostering a culture of building, measuring, and learning
  • Identifying product / project specific metrics to measure
  • Develop a shared understanding across the client, stakeholders, users and engineering team
• Establishing application KPIs, monitor application usage, and identify / implement strategies that lead to attainment of product goals
• Support in the renewal of client engagements

• Communication

• • Up & Out: Communicating project status, risks & impediments, and feedback up the management chain and out to client stakeholders and users
    • Provide business and technical understanding to all stakeholders
  • Across: Communicating with peers and other functional groups across the organization
  • Down: Communicating news and decision making to the Engineering Team
  • Making sure that the Engineering Team is communicating with the customer the right amount to maintain velocity on development priorities, i.e. both serving as a buffer and connecting the team with customer feedback/domain knowledge
  • Being the consummate professional that actively listens to clients and users, providing advice and guidance when appropriate.

Required Experience:

• Proficient at writing user stories
• Participates in the design and acceptance of wireframes using tools like Balsamiq or equivalent
• Administering a project in JIRA, Rally, Trello, or other project management software
• Expert practitioner on SCRUM, Kanban, and/or other agile development methodologies
• Have experience coordinating with multiple teams and stakeholders
• Knowing how to determine between a risk and a blocker
• Strong collaborator and team player
• Exceptional communicator
• Hungry for growth and success - personal as well as professional

Preferred Experience:

• Messaging critical information to clients and internal teams
• Mediating between stakeholders
• Collaborating with external engineering teams
• Testing APIs with tools like Postman or equivalent
• Experience in Transportation, Logistics, and/or Supply Chain
• Experience in problem modeling, analysis and solving
• Working knowledge of tools like Google Analytics and SQL or NoSQL databases
• Proven ability to manage across multiple product delivery teams
• Experience envisioning innovative / disruptive products

Why Work Here:Our values are go the extra mile, do the right thing, speak your truth, stay hungry and curious, and be cool, no ego . We work in an open environment where feedback is welcomed and encouraged and we are continuously seeking out how we can be better as individuals, as a team, and as a company. As a growing company, we encourage people that want to have a visible impact in how we build, operate, and perform to apply and join us!