Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
The Opportunity:
Vivid Seats is searching for a Product Manager on our B2C team. In this role, you'll serve as an expert in analytics and experimentation, designing and executing A/B and multivariate tests. You will synthesize those outcomes into growth insights, opportunities, and product requirements. You'll bring to this role an aptitude for test design, execution and results interpretation as well as the skills necessary to build experiments. This is a great opportunity to drive impactful solutions for ticket buyers and sellers. You will be part of a team where your suggestions are expected, challenged, and applied. You will collaborate cross functionality to ideate, develop, and deliver experiments across our web and native applications that create value for our customers and our business. 
Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. The right candidate will possess a strong set of analytical, product and technical skills, including writing code used in front-end web applications. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. Most importantly, you can deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).
How your role contributes to the success of Vivid Seats: 

• Collaborate with the stakeholders from across the business to identify opportunities to better optimize the customer experience. 
• Design, build, and execute end-to-end tests, with scalable and sustainable objectives, that will accelerate growth and improve the customer experience across our marketplace. 
• Partner with key cross-functional partners to understand the insights and decisions driving our customers and our businesses to inform and drive towards key goals and objectives 
• Partner with cross-functional stakeholders to translate test outcomes into product requirements; working with the product, engineering, UX, and business analysis teams to provide recommendations and requirements that align with business goals and opportunities. 
• Lead the team in prioritizing product features and collaborate in design, estimations, and planning sessions with the overall team.
• Define features through clearly written user stories as part of an Agile delivery team; verify stories are implemented as intended, records bugs, and assist the engineering team in driving resolution. 

How your role expectations will progress as a Product Manager in the first 30, 90, and 180 days:
30 days in

• Complete new hire orientation, gaining the resources you need to be successful.
• Acclimate to Vivid Seats' values and organizational goals to understand how your department drives initiatives forward.
• Learn how ticket marketplaces and our B2C products operate and how you'll contribute to providing great experiences for our customers.
• Collaborate with product, UX, and business analysis teams define optimization experiments.
• Understand our experimentation capabilities, designing, building and launching an initial set of experiments. 

90 days in

• Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies.
• Work with stakeholders to understand business needs, defining and maintaining an active pipeline of experiments.
• Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives.
• Based on experiment results, provide recommendations for product enhancements and collaborate with scrum teams in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.
• Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.

180 days in  

• Design and implement process improvements that positively impact the team.
• Lead the experimentation life-cycle efforts across our consumer products, including designing, building, launching and analyzing experiments.
• Collaborate with stakeholders to confirm accurate prioritization and refine processes for collaboration and best practices.
• Contribute to product department roadmap exercises that balance current needs with future strategic initiatives. 
• Mentor others, playing an active role in elevating the skill sets of those you work with.
• Proactively work with stakeholders to define the product goals and create a forward-looking roadmap, ensuring alignment of B2C products with the overall business objectives and company strategy.

What You'll Bring:

• Experience A/B testing methodologies and tools. Specifically, designing, building, and launching multivariate experiments. 
• Direct experience developing with HTML, JavaScript, CSS and other web technologies. 
• Proven experience in helping organizations map business value to customer needs.
• Prior experience in engineering, business analytics or product management with a record of successful product delivery. 
• Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing testing strategies.
• Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights.
• An understanding of online marketplaces and an interest in the live event space
• Bachelor's degree preferred, in science, technology, or a related field. 

Our Commitment:

We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Vivid Seats provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.
We strongly encourage all interested applicants to apply to our open roles regardless of how many qualifications they meet. Most of our posted positions have a degree of flexibility in the stated requirements.