Product Marketing Manager (Payments) at Discover

| Chicago
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

As a Product Marketer, you will be tasked with generating buy-in and excitement for product roadmaps and ensure all internal/external stakeholders have a clear understanding of what’s happening and why. You will work closely with product managers, go-to-market, and sales teams to drive successful product launches and campaign strategies. This is an exciting opportunity for a motivated individual to play a key role in developing product marketing strategies for existing and future digital payment technologies.

What You’ll Do

  • Perform end-to-end product management, which includes customer experience, operational and product performance, and roadmap development.
  • Manage product strategy for individual products and features as part of strategy development process and product roadmap.
  • Uniquely position and message DGN’s digital capabilities and solutions in the market and deliver them via value propositions, messaging frameworks, pitch decks, solution briefs, web content, and other materials.
  • Lead product launches and be a partner to the product and go-to-market team, with a focus on driving results and to optimize our promotional and sales channels.
  • Develop an in-depth understanding of audience segments, highlighting use cases, engagement models and business value for each target audience.
  • Partner with Brand to develop the strategy and content that drives demand for our products.
  • Work with the Sales team to develop impactful enablement resources and arm the team to better position ourselves against other competitors and products.
  • Create “Sales Tool Kits” for the sales organization that make it easy for them to introduce and sell all of our products and solutions to current and prospective clients.
  • Help drive deeper engagement of our product through strategic communication plans for both internal and external audiences.

How You’ll Do It

  • Analyze industry and consumer trends, identify consumer insight opportunities, and make recommendations to inform product roadmap.
  • Develop, prioritize, and oversee the execution of products and features in alignment with key priorities of the Products and Innovation team. Implement against project plan to ensure project delivery.
  • Manage a portion of the Product Marketing budget, making recommendations for where to best optimize marketing spend to accomplish our goals.
  • Work with the broader marketing team to launch campaigns that span web, community, social, email, ads, and other marketing channels when applicable.
  • Measure the success of content and materials produced. Use the analytics available to make recommendations and develop best practices to maximize the effective of future materials.
  • Lead and influence large cross-functional business team to deliver an integrated end-to-end experience across all channels.
  • Develop product scorecard and manage KPIs for performance against annual goals.
  • Communicate with senior management and cross-functional management teams on progress of key initiatives and Key Performance Indicators (KPI).
  • Lead effort to manage compliance controls and risks, prevent errors and address issues.

Qualifications You’ll Need

The Basics

  • Bachelor's degree in Business, or related field
  • 6+ years of experience in Customer Service, Product Management, Process Management, Digital, Vendor Management, or related experience
  • In lieu of a degree, 8+ years of experience in Customer Service, Product Management, Process Management, Digital, Vendor Management, or related experience

Bonus Points If You Have

  • Master's degree in Business, or related field
  • 4+ years of product marketing experience
  • Ability to think strategically to define new opportunities, refine and enhance current strategies
  • Demonstrated understanding of product marketing principles and communications
  • Strong project management with superior oral and written communication skills
  • Strong analytical, problem solving and decision making skills
  • Collaborate and negotiate with business partners across the organization

#Remote #LI-BP1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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