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Product Operations Associate

| Chicago

We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

We’re looking for a Product Operations Associate to help manage the Transmission customer experience. This role works between our Product team and Transmission users, primarily supporting trucking company CSR’s, Dispatchers and Drivers to ensure our transmission product meets their needs. Our Transmission product is always evolving, and we need to constantly gather feedback from users while rapidly expanding our customer base

The trucking business and engineering teams are moving to Chicago, and we need a local Product Operations Associate to ensure we keep the dynamic feedback loop that has enabled our product to successfully meet our Transmission users' needs.  

What you'll do:

  • Manage all inbound support requests from Transmission users
  • Work between customers and product team to diagnose and resolve bugs in a timely manner
  • Work with BD and Carrier Management teams to ensure smooth onboarding for new Transmission users
  • Provide product solutions, training and support for Transmission users
  • Work with product team to improve transmission app performance and Transmission user experience
  • Manage reporting on Transmission product performance and use
  • Manage ELD hardware inventory and the fulfillment of customer orders

What you’ll need:

  • Bachelor’s degree in relevant area of study
  • 2+ years of prior experience in Product Operations, Supply Chain, Management Consulting, Investment Banking, Private Equity or Venture Capital Research would be preferred
  • Experience in building complex data models on Excel, developing macros and prior SQL knowledge is a must (added experience in Python a plus)
  • Experience in market research, building reporting tools and dashboards and working on process improvement
  • Experience working with and providing solutions to SaaS customers
  • Strategic thinking and ground floor execution - no job is too big or too small
  • Exceptional technical aptitude and strong desire for learning new technologies and solution architectures.

Where you’ll work:

We’re new to Chicago and looking for lifelong learners who want to be a part of a founding team. Come help us build the culture at Flexport!

Investing your time with Flexport means having immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

Come be a part of the founding team in our newest U.S. office! We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What are some social events your company does?

We have a lot! In-house trivia nights, monthly team lunch outings, and TedTalk Tuesdays are some. Our office has good vibes all around.

JIllian

Global Operations Associate

How do you collaborate with other teams in the company?

I built a macro-level report of US Exports in our sales territory with the help of the marketing team. We were successful because we are committed to practicing candor, being humble, and finding creative solutions to problems.

Grant

Data Operations Associate

How has your career grown since starting at the company?

We need help in all areas right now, so everyone is touching everything. We have a "leave no stone unturned" approach and we love when people are curious about other functions within the organization!

Rob

Global Operations Manager

How does your team reward individual success?

The squad model makes every team member's accomplishments integral to his/her peers success which, in turn, stimulates each us to celebrate each others wins through shoutouts on slack, nominations for projects and applause at team meetings.

Ellen

Global Operations Associate

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer Health, Vision, and Dental Insurance, 401K, Performance Bonuses, Stock with a 10-year Tax Option, Commuter Benefits, Maternity and Paternity Leave, Free Lunch and Snacks, Dog-Friendly Offices, Gym Benefits, Pay Equity, Career Advancement, and more…

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We're proud that we collectively speak over 50 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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