Product Optimization Manager

| Chicago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
As the COVID-19 situation continues to escalate in the US and around the world, we are committed to keeping our teams and their families as our greatest priority. To that end, we are making some adjustments to the way we will be doing business in the upcoming weeks.
We are taking all the necessary precautions to keep our employees and customers safe, and would love to have you on our team as we can continue to serve our communities.
The Technology Product Team at Home Chef is responsible for collaborating cross-functionally with stakeholders, engineering, and design to develop thoughtful technology solutions that provide a great user experience. We support products and technology that span the entire business - from our customer-facing website and mobile app, to internal tools that support our supply chain and operations teams. We pride ourselves on being great thought-partners and problem-solvers and are always driving towards making an impact.
The Product Optimization Manager is responsible for the analysis and optimization of the consumer experience across our eCommerce site to increase conversion rates. We’re looking to add an Optimization Manager to work inside our Customer Experience Tech team to help identify opportunities and execute experiments.
We're looking for someone with a multidisciplinary skill set to own our experimentation process and life-cycle. You’re creative, collaborative, incredibly resourceful, and laser-focused on delivering value to our customers. You’re curious and data-driven, eager to use customer insights and data to inform your next move. You are focused on the latest UX trends and attune to developments in web and mobile commerce.

You will be a truth-seeking missile, scrappily hunting down data and research that might lead to solid ideas while entrepreneurially seeking out new opportunities for Home Chef.

  • Lead the hypothesis generation process (gathering, assessment, and prioritization) with input from marketing and product teams while clearly validating opportunities/recommend actions that can have positive improvements on Home Chef web and mobile assets 
  • Ideate hypothetical variations for high impact digital experiences informed by research, behavioral analytics, prior tests, and gut instinct
  • Leverage supporting analytics and usability tools (Inspectlet, Amplitude, etc.)
  • Manage multiple optimization projects at a time in a fast-paced, intense, data-driven and results-oriented environment
  • Contribute to shaping optimization program best practices and driving continuous improvements to establish a best-in-class program
  • Manage a balanced testing roadmap that covers a diverse swath of goals (acquisition, retention, referrals), devices, and level of effort in order to run the program on all cylinders, continually 
  • Build and launch experiment variations using web-based experimentation tools and CSS/HTML to update landing pages, measure their impact on performance against the current experience in real-time
  • Build compelling, fact-based recaps, using data analysis from the analytics team, that strongly communicate the business ‘story’ behind the data and further a culture of data-driven decision making 
  • Partner with the development team to roll out the winning tests into production
  • Manage archival knowledge base, including posting all test results and communicate actionable recommendations to stakeholders
  • Stay apprised of best practices in testing and optimization as well as competitive landscape; utilize in your work and disseminating them across the organization
  • Key Traits and Behaviors 
    These key traits are tied directly to our core values and encompass your role of consistently delivering value to our customers. 
  • Customer Value: Deeply understands and communicates ideas that will serve our customer and business needs. Actively promotes customer-based research and data to drive product needs.
  • Business Impact: Understands the vision and strategy of the company. Gather business requirements and develop technology solutions that drive towards impact.
  • Clear Communicator: Able to speak many different stakeholder languages: across users, senior management, technology, and design. Adds clarity and structure to unstructured ideas in a way that enables the team to reach the desired objectives and key results.
  • Rigorous Prioritization: Consistently frames ideas in terms of impact and effort, utilizing knowledge of Home Chef’s Technology Stack and UX principles. Clearly communicates product trade-offs, scope, and timelines to stakeholders.
  • Growth Mindset: Understands that the team and organization are all in constant growth, and is flexible when priorities change. It enables a culture of learning and iteration.
  • Team & Culture: Drives the team forward through thought leadership, customer-focused decision making, and process improvement. Actively seeks out ways to improve inclusiveness for all team members.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability, and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Completion of a four-year degree program in a related field
  • 2+ years of eCommerce product management experience or experimentation/CRO experience 
  • Experience with HTML/CSS JavaScript 
  • Experience working with testing tools such as Optimizely, Google Optimize, VWO, Maxymiser, or Split 
  • Strong understanding of website standards, usability, site design, and eCommerce on web and mobile
  • A data-driven mindset
  • Excellent communication, presentation, and storytelling skills
  • Self-starter that loves to create work rather than just wait for it to be assigned

Perks/Benefits:
- Comprehensive Medical, Dental, and Vision Insurance – benefits start the 1st day of the month following your start date 
- Company paid Life Insurance, Short Term Disability and Long Term Disability
- 401k Employer match - 50% on the $1, up to 6% of the employee's earnings 
- We offer flexible spending accounts (FSA) for qualified Medical, Dependent Care, Parking, or Transit expenses
- Flexible paid time off (PTO) policy, plus sick days 
- Generous Parental Leave 
- Great Work/Life Balance – We value and support each individual team member
- Quarterly company-wide “Town Hall” meetings 
- Ongoing professional development opportunities by level and function
- Your choice of Windows or Mac laptop, plus an extra screen 
- Onsite gym 
- Weekly Fooda credit
- Newly renovated office in the historic Old Main Post Office which is located close to multiple Metra and CTA options
- Employee discounts through Perkspot
- Discounts on Home Chef meal kits and at Kroger stores
- Casual dress in a fun, friendly and collaborative work environment
Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
Home Chef is an equal opportunity employer.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign

Location

Located in the iconic Old Chicago Post Office. Plus, the office is easy to get to with various train and bus stops being close by.

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

Direct access to senior management – our leadership team works alongside our team members every day. Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses. On-site gym membership, and daily bike storage for Old Chicago Post Office building employees. Employee discounts for Home Chef meal kits. Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!

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