Product Owner - Digital Innovation & Transformation at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
This position reports to: Director, Product Management
Location(s): San Diego, CA or Santa Clara, CA
ServiceNow is redefining the digital transformation platform for the partner eco-system. A platform to service, innovate, scale, differentiate and sustain. This program will revolutionize all partner related business processes with the partner eco-system, configuring/customizing the software to meet ServiceNow needs, implementing the software and support change management activities to ensure successful business adoption.
The project will be managed using Agile software development which involves higher levels of user involvement in defining, building and testing the solution. Agile methods will seek to deploy the software in smaller increments requiring multiple "smaller" go live events followed by listening/learning from users, then changing the software or processes to address problems.
The Product Owner (PO) is a member of one or more Agile Teams and is responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities. The PO has a significant role in quality control and is empowered to accept stories as done. This role has significant relationships and responsibilities outside the local team, including working with Product Management, who is responsible for the Feature Product Roadmap.
Additional Skills Required
- 5+ years of partner implementation experience and have participated in a minimum of 2 complete life cycle implementations
- Exposure to a commercial PRM Application is a must
- Domain expertise with alliances and channel processes
- Partner closely with all major business functions across the partner life cycle, including sales, deal registration desk, sales/partner operations, sales finance, order management, pricing, product management, invoicing, and revenue finance
- Knowledge of existing partner processes and tools
- Ability to work collaboratively with project leadership, Product Managers, Product Engineers, User Representatives and Change Management and other Scrum team members
- Ability to listen, interpret and bring feedback to the team
- Willingness to roll up your sleeves to resolve design issues, test software and assist with go-live challenges
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.