West Monroe’s Digital Products & Experiences team works on transformative digital solutions to human problems

West Monroe’s Digital Products & Experiences group is looking for a Product Owner that wants to learn from and contribute to our digital product teams. Formerly known as GoKart Labs, our product studio uses its collective talent and creativity to create digital products and experiences

that inspire, using human-centered design.



Why This Job Is Important

As a Product Owner, you will be responsible for the definition of digital products that are valuable, usable and feasible for our clients and their customers. You will own shared understanding across the project spectrum, from high-level business objectives to detailed functionality. And you will guide product development teams towards continuous improvement across a range of agile methodologies.



What You Will Be Doing

• Contribute to business strategy and vision, to guide delivery teams in the right direction
• Create and manage product roadmaps, to communicate how the product vision will be realized over time
• Work with key client stakeholders to define requirements and author user stories, to ensure digital products will produce desired business outcomes
• Manage product backlogs, to ensure that product teams are equipped with the understanding they’ll need to deliver great digital experience
• Work with clients to determine what metrics are most valuable to the business to ensure each release is being prioritized correctly and driving the most possible value Work with
• Data Analysts to ensure we are set properly set up to measure the site performance that is impact by each release
• Plan sprints/iterations, to focus the team on regular delivery of customer value Consult with Quality Assurance on product quality plans, and support testing efforts to ensure that product team activities will meet quality success criteria
• Create and manage product scorecards, to communicate progress towards achieving desired business outcomes
• Facilitate a range of agile methodologies, to guide the product team towards a mindset of constant learning and continual improvement
• Identify and unblock product team impediments, to establish an environment for maximum success

What You Are Good At

• You’re comfortable with solving complex problems, and have a passion for clarifying the ambiguous and ensuring widespread understanding
• You have a knack for seeing what’s missing and asking the questions others don’t consider 
• You document visually, provoking reactions that build understanding to move teams forward
• You’re able to gain and grow the trust of clients and team members
• You can lead product definition in an environment with rapidly changing information across multiple project tracks
• You are passionate about user-centered design approaches, and continuously work to develop empathy for yourself and your team
• You recognize when digital experiences are good, and can articulate to others WHY they are good
• You are an excellent communicator with the skills to synthesize and personalize approaches, plans and recommendations across a wide range of audiences and roles
• You have a laser-focused attention to detail, manage your time well, and are extremely well organized
• You are great at managing competing priorities, and are able to identify prioritized work for yourself and your teams

What You Have Done

• You have 5-8 years of digital experience as a Business Analyst, Product Manager, or 
  
  Product Owner 
• You have a strong portfolio of work demonstrating the ability to lead teams to deliver 
  
  digital solutions which have resulted in improved business outcomes 
• You have used a variety of product management tools like Pivotal Tracker, Jira or ProductPlan and have a strong point of view on how to get the most out of them 
• You have significant experience in the delivery of consumer-facing digital products 
• You have experience in the delivery of internal business applications (non-customer facing products) 

Bonus Points

• You have earned agile certifications like CSPO, CSM, TKP, etc.
• You have previous experience in the Education, Financial Services, or Healthcare industries
• You have experience working in an agency business model
• In addition to leading Delivery teams, you’ve also led teams through Discovery efforts
• You have experience serving other roles on a product development team (like designer, engineer, agile coach, etc.) 

Let’s make something great together.